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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.1
1,758 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,758 reviews

October 25, 2023

You always know that you will be taken care of and knowing what has to be done you’ll always be kept in the loop More

by scotman38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Heiser Ford Lincoln responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

October 25, 2023

I am always satisfied with my service visits at Heiser, however, the amount of time it takes to actually schedule an appointment is unacceptable More

by christinafugman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
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Oct 25, 2023 -

Heiser Ford Lincoln responded

Christina, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

October 25, 2023

We took our car in for regular maintenance. Service was quick and efficient, we plan to use this dealer again for future needs. More

by Tatiana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
joseph, fikejs
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Oct 25, 2023 -

Heiser Ford Lincoln responded

Tatiana, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

October 24, 2023

It was literally a debacle. . I have been a Heiser customer for many years and this appointment was a disaster. The appointment was made weeks in advance because I was told by More

by ETHAYES2
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Serak
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry and the drivers were excelllent
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Oct 24, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime please call our Service Manager David Lopez-Cepero by phone at 414-247-8850 or by email at David.Lopez@heiser.com so we can better understand what happened during your experience.

October 23, 2023

Service was prompt and efficient. The customer service care team members were knowledgeable and friendly. It made my first experience pleasant. More

by nlbeaugard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Heiser Ford Lincoln responded

Thanks for sharing about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

October 23, 2023

Michael customer service is superb! !! He is knowledgeable and timely and efficient. I haven’t received this kind of customer service like this in quite some time! Thank you! More

by STEP1SHAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Randazzo
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Oct 23, 2023 -

Heiser Ford Lincoln responded

We are very happy to hear that Michael provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

October 23, 2023

Heiser Ford has certified mechanics to work on Ford cars and I feel that I am assured of quality service so that my car runs well. More

by melaniekhelmke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Randazzo
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Oct 23, 2023 -

Heiser Ford Lincoln responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Melanie, and it's great to hear about your excellent experience here at Heiser Ford Lincoln. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

October 23, 2023

Very professional in all aspects of the transaction. Communicated all information in an understandable manner. More

by pgustavson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Przislicki, Kreyshia White
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Oct 24, 2023 -

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

October 21, 2023

Our salesman Erik Saldana went out of his way to find what we were looking for! And we were very pleased with all the staff we encountered during our multiple visits. And Brian Crandall (Mgr) gave us More

by ddebroux
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Saldana
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Oct 23, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Eric and Brian were able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

October 20, 2023

Problem still exists. Problem not documented to my satisfaction. I'm still not happy. Car still has issues. More

by MSLINDAIVY
Recommend Dealer
No
Employees Worked With
Alex
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Oct 20, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our Service Manager David Lopez-Cepero by phone at 414-247-8850 or by email at David.Lopez@heiser.comX with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

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