Heiser Ford Lincoln

I had a recall for check engine light comes on and off. takento the dealer and was told what the problem was.And I also check it .Now I have more codes on my car mote.then before I taken it to them.the.same takento the dealer and was told what the problem was.And I also check it .Now I have more codes on my car mote.then before I taken it to them.the.same code.for recall was the same code I got . More

I always bring my car to Heiser Ford to get top service and customer service is always professional in answer my question and Alex always takes good care of my issues and most of all's give me my quote in and customer service is always professional in answer my question and Alex always takes good care of my issues and most of all's give me my quote in writing and I will continue to give my business to Heiser Ford More

Last visit was great,but in Feb they had car for 2 week ,terrible commication. ,terrible commication. More

Five stars go to the people who worked with me directly. The dealership offered a great discounted deal on a 2019 Hyundai Kona, and Salesperson Danielle Ramirez offered hassle-free support while we waited f The dealership offered a great discounted deal on a 2019 Hyundai Kona, and Salesperson Danielle Ramirez offered hassle-free support while we waited for insurance claim processing. She took the initiative to go buy the right UCB cable for the car's navigation features, and took initiative in finding all the information I needed. The Financing representative, Kreyshia White, made sure that was able to obtain the optimum rates so that I could drive off with the car of my choice late in the day. Another salesman JT, stepped up to help me setup the driver's assistance programs just because he is a good guy.' All in all my experience with this dealership was highly positive. More

The sales team (Erick and Tim) was very professional and made sure the buying experience was a pleasant one for us. They made sure all of our questions were answered and fulfilled all of the agreed requirem made sure the buying experience was a pleasant one for us. They made sure all of our questions were answered and fulfilled all of the agreed requirements to complete a sale. No high-pressure sales! Will recommend this dealer to others looking for a new or used vehicle. More

Great experience! Alex was awesome!! Would recommend to all I know. Will return for all my needs. Alex was awesome!! Would recommend to all I know. Will return for all my needs. More

Buying a vehicle there was a pleasant experience and I would recommend it to others would recommend it to others More

This is what I sent to my salesperson after taking possession of my new Mustang. I sent it on Oct. 31st and have not gotten any response (today is Nov. 10) Hutch, it took my technology wise son almo possession of my new Mustang. I sent it on Oct. 31st and have not gotten any response (today is Nov. 10) Hutch, it took my technology wise son almost an hour to figure out how to sync my garage door opener to the Mustang. I tried following the directions in the owner's manual and gave up after many, many tries. Sorry that your friend did not come through to help me. I am still disappointed that Heiser did not offer any perks such as oil changes or service coupons to me when buying the car. I've gotten such perks when buying vehicles for my wife (not Ford products). I am also left wondering why I would receive an email from Ford ( I sent you a copy of the offer) telling me there was a price drop down to $33,000 for the vehicle you had on your lot and then one of your managers calling to tell me that the email must have been a mistake and that you could never sell the car to me for that advertised price. Of course, I was also disappointed that TJ (?), the fellow who instructed me on the intricacies of operating my new car, was unable to show me how to program the stations on my radio and how to set up and use the GPS system on my new car which necessitated my return to your dealership on the weekend to learn how to operate those accessories. I was also perturbed about your response as to the discrepancy of the mileage on the car. On the purchase contract you sent me on Saturday, October 14, you indicated a mileage on the vehicle of 4 miles, yet when I picked up the car, it had 89 miles on it. Your explanation that the car was used as a demonstrator was hard for me to swallow and left a sour taste in my mouth. The contract I signed gave the Heiser promise that I could return the car within 3 days or 150 miles if I was displeased. I left the showroom with 89 miles on the odometer: 25 miles to home and 25 miles to return to Heiser would leave me with 9 miles to determine my satisfaction with the vehicle. How unrealistic! That's some kind of great sales point. In spite of all the above concerns, the purchase was consummated. I guess I am just not a savvy automobile buyer. I have also sent this email to Brian Crandell as he asked me to make comments on my purchase experience. Have a good life, Hutch. Kenn Belter More

I was very pleased with the service. It was done in a very professional manner. Everything was done by the time promised. It was done in a very professional manner. Everything was done by the time promised. More

Excellent service department. They know how to diagnose a problem and fix it right the first time. Service writers are also excellent. They take the time to listen to my concerns, They know how to diagnose a problem and fix it right the first time. Service writers are also excellent. They take the time to listen to my concerns, especially Alex and get my vehicle in for the work to be performed. More