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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.1
1,694 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,694 reviews

December 13, 2023

Salesperson was a bit off putting and not the most approachable guy, but everyone else I interacted with was friendly and helpful. The price changed over night on the vehicle we had already made an ap More

by elferingnatalie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zak Krushas
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Heiser Ford Lincoln responded

Thanks for sharing about your experience with Heiser Ford Lincoln. We appreciate your business, Natalie, and hope to see you again soon! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

December 13, 2023

Very thorough at their job they complete the job in timely manner you’re always given feedback about the tasks they are working on I always choose this dealership when I have issues with my car More

by DORTHY.ACOSTA31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Heiser Ford Lincoln responded

Thanks for sharing your thoughts about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

December 10, 2023

Heiser Ford is a good dealership. This was my second time getting a car from them. My car was totaled but they did everything possible to help me. I worked with Erik Saldana and Devin More

by angelragsdale29
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Service Team, Erik Saldana
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Dec 11, 2023 -

Heiser Ford Lincoln responded

Angel, Here at Heiser Ford Lincoln, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Erik and Devin, and it was a pleasure having you at the dealership. Congratulations on your new Ford Edge! We appreciate your review! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

December 09, 2023

I'm very comfortable get service there, everyone has been very helpful with my car needs. More

by tatumdonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know everyone's name. But to me they're all do a good job as far as I could see. , Service Team
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Dec 11, 2023 -

Heiser Ford Lincoln responded

Tatum, Thanks for sharing your thoughts about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

December 07, 2023

The sales person was very helpful before, and after the sales. everyone was very friendly More

by altecamp
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Danielle Ramirez , Timothy Robinson
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Dec 07, 2023 -

Heiser Ford Lincoln responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Ford Lincoln! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

December 05, 2023

Excellent salesman and follow-up on customer satisfaction. HEISER customer since 2004. Great inventory to choose ftom More

by mmedcalf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Przislicki
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Dec 05, 2023 -

Heiser Ford Lincoln responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

December 05, 2023

Very accommodating. Very knowledgeable and not pushy I trust them and trust their service department More

by Ginger12
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Gigl
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Dec 05, 2023 -

Heiser Ford Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

December 05, 2023

Brought my vehicle in for service The service took a little longer than I expected More

by Pastor l
Recommend Dealer
Yes
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Dec 05, 2023 -

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

December 05, 2023

The Customer Service representative I spoke with on 11/27/2023 at 8:54am was very rude and not helpful at all. I was complaining about the problem I found after my truck was serviced by your company, i More

by RBK0676
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Heiser Ford Lincoln responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

December 05, 2023

Hutch was very easy to work with. He took the time to find the car that we wanted. More

by jkflood
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Heiser Ford Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Hutch met your expectations. Thank you again for choosing Heiser Ford Lincoln, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

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