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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.1
1,694 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,694 reviews

January 16, 2024

Quickly found out what my problem was nice staff comfortable waiting area i was satisfied More

by 30seccheckin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

January 12, 2024

Lashanit was great to work with. She was knowledgeable and very responsive. She found the car we were looking for and helped us acquire it. More

by foodpantry
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Devin Spielman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lashanti Scott
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Jan 13, 2024 -

Heiser Ford Lincoln responded

Thanks for your feedback on your recent visit to Heiser Ford Lincoln. It's great to hear that Lashanti was able to assist you and that you had such a positive experience. Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

January 12, 2024

Bright clean reception area. Friendly cheerful well groomed staff. Good coffee and tea available. Thanks More

by Mary
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhyaire Tatum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kreyshia White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Robinson
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Jan 13, 2024 -

Heiser Ford Lincoln responded

Thank you so much, Mary, for choosing Heiser Ford Lincoln! Please let us know if we can be of any more assistance! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

January 02, 2024

This was my second time buying a car, and my experience with Heiser Ford has now made me a customer for life!! The people at Heiser Ford were so much more friendly and knowledgeable with the various Ford m More

by amysimon10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zak Krushas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kreyshia White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Heiser Ford Lincoln responded

Here at Heiser Ford Lincoln, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, Amy, and it was a pleasure having you at the dealership. We appreciate your review! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

December 22, 2023

The family has been awesome to all my needs for 15 years. Would not think of going anywhere else. More

by Freestyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
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Dec 26, 2023 -

Heiser Ford Lincoln responded

Thanks for sharing your thoughts about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

December 22, 2023

They did a good job and did everything that needed to be done they answered all of my questions More

by BLK0405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
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Dec 26, 2023 -

Heiser Ford Lincoln responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Ford Lincoln! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

December 16, 2023

Heiser never tried to ask for more than MSRP unlike many other dealerships. Zach came in on an off day to let me test drive prior to purchase. Sometimes a little slow to respond. Would recommend More

by kloudon35
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zak Krushas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kreyshia White
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2023 -

Heiser Ford Lincoln responded

Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad Zak was able to help, and we hope to see you again! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

December 14, 2023

We had a great experience with Hutch. Thanks for all of your help with the purchace. More

by jkflood
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

Heiser Ford Lincoln responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Hutch and hope you enjoy your new vehicle. We truly appreciate your feedback! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

December 14, 2023

All went well, Some hesitations seemed elongated. Guessing that is the way of buying and trading . More

by dblaubach1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kreyshia White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Saldana
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Dec 14, 2023 -

Heiser Ford Lincoln responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

December 14, 2023

Very slow did not check all my fluids in the vehicle waited 5 hours I will go somewhere else More

by oscar.rush467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Vicari Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Lopez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kreyshia White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Villa
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Perkins
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Kenneth Miller, Casey Bobinger, Michael Randazzo
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Dec 18, 2023 -

Heiser Ford Lincoln responded

Oscar, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

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