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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.1
1,758 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,758 reviews

March 16, 2024

After 3 weeks, my certified pre-owned vehicle showed ABS system fault. Had it fixed at a nearby Ford dealership. It was due to rust and debris on one of the tone rings - not a warranty issue per se, but sho More

by ae690
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Charles Przislicki, Kreyshia White
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Mar 19, 2024 -

Heiser Ford Lincoln responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Chad Formico General Manager 414-247-8831 Chad.formico@heiser.com

March 15, 2024

Professional and experienced. Welcoming group of employees that answered all questions in a professional and competent manner. More

by LUVMAR3
Recommend Dealer
Yes
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Mar 16, 2024 -

Heiser Ford Lincoln responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Ford Lincoln. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 13, 2024

Horrible customer service. No communication. Ignoring us and not returning phone calls. Car was misdiagnosed -- same exact problems persist after it was 'fixed'. More

by Bobpicciolo30
Recommend Dealer
No
Employees Worked With
Landon Hill, Landon Hill
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Mar 16, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear about your experience, Bob, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 13, 2024

It was quick and I value the opportunity to get pick up service It's a great idea for us busy people to be offered the service. More

by BROWNSUGA1124
Recommend Dealer
Yes
Employees Worked With
Lawrence Bledsoe, Lawrence Bledsoe
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Mar 13, 2024 -

Heiser Ford Lincoln responded

Thanks for sharing your thoughts about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 12, 2024

Good service. Friendly people The waiting area is a nice3 and the drinks are free. More

by MTKOREN
Recommend Dealer
Yes
Employees Worked With
Landon Hill, Landon Hill
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Jul 05, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

March 11, 2024

Everything was smooth. I loved the Valet service offered Everything was top tier from service check in to valet service More

by SHAVELLEPAYNE
Recommend Dealer
Yes
Employees Worked With
Landon Hill, Landon Hill
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Jul 05, 2024 -

Heiser Ford Lincoln responded

Shavelle, we are delighted to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

March 11, 2024

Fixed my tire Looked for a noise did inspection noise went away Checked my air pressure More

by JENCHRISBROOK
Recommend Dealer
Yes
Employees Worked With
Derrick
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Mar 12, 2024 -

Heiser Ford Lincoln responded

Jen, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 09, 2024

Good job thank you The car service is a new experience and on time Thanks again More

by hawaiilvr1941
Recommend Dealer
Yes
Employees Worked With
Lawrence Bledsoe, Lawrence Bledsoe
Report | Print
Mar 10, 2024 -

Heiser Ford Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Ford Lincoln, we look forward to having you as a valued customer for many years to come! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 09, 2024

Very accommodating, kind and human. They didn't pressure me into anything and everything was well explained. They took a bad experience I had elsewhere and made up for it ten fold. More

by devanswank
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Robinson, Timothy Robinson
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Mar 10, 2024 -

Heiser Ford Lincoln responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Ford Lincoln. Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

March 09, 2024

Well organized. Good handling of their schedules The work was done within the time frame quoted. More

by BRUCE.COLE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Disch, David Disch
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Mar 10, 2024 -

Heiser Ford Lincoln responded

Thank you, Bruce! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Ford Lincoln. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

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