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Heiser Ford Lincoln
Glendale, WI
1,758 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 1,758 reviews
March 31, 2024
Great service. Great customer service. Very courteous. I couldn't ask for a better experience. Everyone was very helpful and informative. Great customer service. Very courteous. I couldn't ask for a better experience. Everyone was very helpful and informative. More
by Undraye
Verified CustomerEmployees Worked With
David Disch, David Disch
March 29, 2024
Everyone was friendly and helpful while we were there in person. However, I made it clear that I was leaving on a business trip and wanted the financing piece to be wrapped up quickly. Heiser just needed to person. However, I made it clear that I was leaving on a business trip and wanted the financing piece to be wrapped up quickly. Heiser just needed to send a form over to USAA. I tried calling in multiple times to check on it and could never get someone on the phone. After 4 days my wife drove 30 minutes to the dealership to find out Heiser had never submitted the form and I would need to wait another week for everything to process. They seem to be very understaffed and it is leading to poor customer service. Again, everyone is great in person, but if you have to follow up over the phone or the process is slightly more complicated than usual (usaa financing) expect long, frustrating delays. More
by claytonposton
Employees Worked With
March 28, 2024
I did not feel as though I was getting 5 star service outside of JT outside of JT More
by lonnie1995
Employees Worked With
Other Employees :
The entire service team and drivers were extremely helpful gracious , Kreyshia White
March 23, 2024
It was great. Alex made arrangement to pickup my vehicle from work and get everything done on time and drop it off at my home. Alex made arrangement to pickup my vehicle from work and get everything done on time and drop it off at my home. More
by g_cmail
Employees Worked With
Alex in the service department
March 21, 2024
JT was super helpful, as was the rest of the staff. He showed me a few trucks and let me test drive the two I was interested in. Negotiating was quick and easy and I got a fair value for my trade in. He showed me a few trucks and let me test drive the two I was interested in. Negotiating was quick and easy and I got a fair value for my trade in. They even managed to find me additional rebates in the financing process. They were all very honest, transparent, and fair. Overall a very low stress enjoyable experience. I value straight forward, no games, no catches and they delivered. Love my new truck! More
by CROGA001
Employees Worked With
Other Employees :
Kreyshia White, Timothy Robinson, Richard Hodge
March 20, 2024
This purchase was probably the best experience I have ever had at any dealership ever. ever had at any dealership ever. More
by bsbaby09
March 19, 2024
Don't know Devin or Timothy. My only grip is the parking lot is quite crowded. My only grip is the parking lot is quite crowded. More
by mich3349
Employees Worked With
