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Heiser Ford Lincoln
Glendale, WI
1,694 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 1,694 reviews
May 23, 2019
Everything was ok but service Advisor could have did a bette I would definitely come back but the service advisors need to explain in detail a little bit better on what they’re doing and how much is gonna cost I would definitely come back but the service advisors need to explain in detail a little bit better on what they’re doing and how much is gonna cost More
by APELLESFARR
Verified CustomerEmployees Worked With
Chris Meyer, Brandi Winfrey
May 23, 2019
Heiser is outstanding I have never been disappointed when I have had a vehicle serviced at Heiser Ford. They are on time, and all work is performed within the quoted cost. I have never been disappointed when I have had a vehicle serviced at Heiser Ford. They are on time, and all work is performed within the quoted cost. I would recommend Heiser to everyone. More
by mevbball
Employees Worked With
All the service desk personnel.
May 23, 2019
Repair to my Ford Fusion Experience was good.,Although it took several hours for my car to be done I knew they would do a good job. I was glad to hear my car was done around 1 Experience was good.,Although it took several hours for my car to be done I knew they would do a good job. I was glad to hear my car was done around 1 pm. I dropped it off at 8 am. More
by DORAME57
Employees Worked With
Terrance Anderson
May 23, 2019
Purchase of a new Ford Edge ST Every person we came in contact with was easy to work with, highly knowledgeable in their specific disciplines, and overall, a pleasure to deal with. Every person we came in contact with was easy to work with, highly knowledgeable in their specific disciplines, and overall, a pleasure to deal with. Any question asked were answered immediately with acceptable answers. Overall, a very pleasant transaction. More
by Mike B
Employees Worked With
Chris Meyer, Tom Sobieski, Mike Lavin, Beth DeBord, Kristina Beck
May 22, 2019
Recent Service at Heiser Ford Lincoln I set up basic maintenance on the Lincoln MKC. I delayed the service 10 days, due to their staff shortage in the service area. Lincoln has a program t I set up basic maintenance on the Lincoln MKC. I delayed the service 10 days, due to their staff shortage in the service area. Lincoln has a program that give me a loaner and takes my car back to dealership for service. However, they never showed up, at scheduled time, to switch cars. I called, but could not explain why they never showed. Set new date to switch cars. Cars were exchanged as scheduled. However, received no call regarding status and get my car back. Called to find out my car was not done and to call the next morning. Car was ready by I ended up making the exchange at the dealership. More
by SLW
Employees Worked With
Terrance Anderson
May 16, 2019
Felt like family Excellent customer service. I Felt like apart of the Heiser family the moment I entered the door. Was treated with respect. They made this experience Excellent customer service. I Felt like apart of the Heiser family the moment I entered the door. Was treated with respect. They made this experience a smooth one. More
by Desilynn
March 31, 2019
truck This is the fifth vehicle we have bought from Heiser. Third from Pat. He was informed and great to work with. Financing clerk good too This is the fifth vehicle we have bought from Heiser. Third from Pat. He was informed and great to work with. Financing clerk good too More
by Bristol gal
Employees Worked With
Pat Cardinal
March 25, 2019
Pleasant used car experience, hellcat charger I have purchased quite a few used cars over the years and my experience as Heiser was a pleasant surprise for what is usually a frustrating experience I have purchased quite a few used cars over the years and my experience as Heiser was a pleasant surprise for what is usually a frustrating experience at other dealerships. I worked with Jamen Jackson, Bob Gigl, Steve Bradley, and Kristina Beck and all were friendly and very helpful in making the process go smoothly. They were understanding of my concerns, respectful of my time, and most importantly we were able to quickly agree on a fair price. Kristina was very helpful in working up a good financing solution for my unique situation. I love the car and Heiser will be the first place I look for future cars, even driving all the way from Chicago. More
by dwalasinski
March 16, 2019
Always get great service at Heiser. Service staff is always accommodating and provides great customer service. My salesmen Brandi always has my back and makes sure I am taken care of. Service staff is always accommodating and provides great customer service. My salesmen Brandi always has my back and makes sure I am taken care of. More
by mrwilks
Employees Worked With
Brandi Winfrey
February 08, 2019
More than we could ask for! We had an excellent experience buying a used Lincoln MKX recently. We had done a fair amount of research so we knew what we were looking for in a used We had an excellent experience buying a used Lincoln MKX recently. We had done a fair amount of research so we knew what we were looking for in a used SUV. Pat our salesman was friendly, knowledgeable & we connected with him right away. He made sure everything was perfect when we went back to pick it up (He arranged for a bike hitch to be added.) Holly was also excellent in wrapping up the financial papers. We look forward to servicing our beautiful SUV with Heiser Ford. Buying a car was actually enjoyable! More
by Kittymoore1951
Employees Worked With
Tom Sobieski, Pat Cardinal, Holly Thom
