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Heiser Ford Lincoln
Glendale, WI
1,701 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 1,701 reviews
May 24, 2019
Purchase The sales person was very friendly and nice it was the best experience of dealing with a sales person I would purchase my next car with pat The sales person was very friendly and nice it was the best experience of dealing with a sales person I would purchase my next car with pat More
by JMACYGRAY1
Verified CustomerEmployees Worked With
Tom Sobieski, Pat Cardinal
May 24, 2019
Friendly, Professional, Helpful Great service! Dave was awesome to work with and kept us up to date with any news regarding the service for our vehicle. Highly recommended! Great service! Dave was awesome to work with and kept us up to date with any news regarding the service for our vehicle. Highly recommended! More
by EDUARDO.GRANJAJR
Employees Worked With
Dave Vajgrt
May 24, 2019
service It went faster than what I planned for. waiting area was fine. employees were very friendly. TV was on mute which made it easy to read a book without It went faster than what I planned for. waiting area was fine. employees were very friendly. TV was on mute which made it easy to read a book without being disturbed. More
by DCNELSON
Employees Worked With
Pat Cardinal
May 24, 2019
Excellent service Every time i need service done on my vehicle i get the A-1 treatment for whatever i need done the works service is top of the line. Every time i need service done on my vehicle i get the A-1 treatment for whatever i need done the works service is top of the line. More
by ras4925
Employees Worked With
Benjamin Kaufman
May 23, 2019
Keeping it simple! I have always had a great experience at Heiser Ford since I started going there about nine years ago with my first Ford. I leased an Escape 3 years ag I have always had a great experience at Heiser Ford since I started going there about nine years ago with my first Ford. I leased an Escape 3 years ago, and it was time to make a decision. David Vajgrt laid out all of my options and walked me through the implications of each option to help me sort of out the best choice for me, my life, my finances, and ultimately my car. We set up scheduled times to meet, which meant I was able to prepare and make the time I needed to go into the decision making process. Additionally, David was ready for me each time and always available to answer questions via email/phone. He knew my priorities and helped me make the best decision for me, and this time in my life. Kristina Beck (with a starting assist from Holly Thorn) was terrific to work with on settling all the financing. I appreciate her candid advise as she walked through my payment plan options. I feel like with this being the third Ford I've financed I now know more than I have ever. I've had my EcoSport for about a week now, and I love it. So thankful for the experience and the advice at Heiser. More
by MITZI.KEEL
Employees Worked With
Dave Vajgrt, Kristina Beck
May 23, 2019
Oil Change I always have a great experience at Heiser—the service reps are so respectful and helpful! The work that is done is done correctly and I never have a I always have a great experience at Heiser—the service reps are so respectful and helpful! The work that is done is done correctly and I never have a problem. More
by debmaejacobs
Employees Worked With
Terrance Anderson
May 23, 2019
Service Review My service was completed in a reasonable time and the cost of this service was reasonable. I would recommend Heiser to any of my friends. Tom Salzsi My service was completed in a reasonable time and the cost of this service was reasonable. I would recommend Heiser to any of my friends. Tom Salzsieder More
by TSALZSIEDE
Employees Worked With
Terrance Anderson
May 23, 2019
Great Service, happy to be a customer . Hutch and the Finance dept was able to help find the right vehicle for me at a good price. . Hutch and the Finance dept was able to help find the right vehicle for me at a good price. More
by MSTEVENSON2
May 23, 2019
They forgot about me. I had a 1:30 appointment for an oil change, didn't get out until 4:00. Horrible service!!! I have been a customer for a long time. Your service just g I had a 1:30 appointment for an oil change, didn't get out until 4:00. Horrible service!!! I have been a customer for a long time. Your service just gets worse. I will never be back. I have many other options for service in my area. I was going to buy a new Explorer there last year and the sales dept. screwed that up. I bought the car at another dealer. More
by JOHNDALLGOOD
Employees Worked With
Terrance Anderson
May 23, 2019
Communication? I experienced some communication miscues: Showed up at 8 am, was told my appointment was for 9 am. Presented a coupon for $49.95 oil change, which s I experienced some communication miscues: Showed up at 8 am, was told my appointment was for 9 am. Presented a coupon for $49.95 oil change, which stated it included synthetic oil, then was told the final amount charged was higher because my car required synthetic oil. (I see nothing on the final invoice to indicate the coupon was applied.) I never have had either problem at other dealers in the past. Waiting area was pleasant and quiet, personnel were polite and helpful. Service adviser said he would try to work my car in sooner, due to the appointment mix-up, but it appeared he was not able to do so. I had a question about Sync I wanted to ask, but adviser was gone before I remembered it; I had been there long enough and didn't want to wait for him to be located. Young lady called to follow up on service but spoke too quickly on my voicemail for me to get her name. Had I been able to, I would have called her back to advise her about these problems. My husband was wowed the first time he brought my car here for service. I was not but am keeping an open mind for future visits. More
by linkslvr
Employees Worked With
Johnathon Owen
