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Heiser Ford Lincoln
Glendale, WI
1,701 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 1,701 reviews
May 28, 2019
Chris Meyer I have been going to Heiser for over 8 years now and when I need a car I call Chris Meyer, he know what I am looking for and he knows my budget and co I have been going to Heiser for over 8 years now and when I need a car I call Chris Meyer, he know what I am looking for and he knows my budget and colors that I like. Just drive up to Heiser and the entire staff is always great and friendly and within no time you are driving away with a car. If anyone is ever looking, please go to Heiser and you're car experience with be fantastic. More
by 07182003
Employees Worked With
Chris Meyer
May 28, 2019
Very unprofessional I wasn't kept informed about progress. I called several times call was never returned. I was told my car was at the body all along it had been sitting I wasn't kept informed about progress. I called several times call was never returned. I was told my car was at the body all along it had been sitting at ford. I was without my car for almost two months. I wouldn't have known my car was finished had l not complained to my insurance company. More
by shaquelliaj
Verified CustomerEmployees Worked With
Terrance Anderson
May 27, 2019
Frustrating Poor communication. Not enough employees on duty to service the customer needs in a timely manner. After purchasing three vehicles at this dealership Poor communication. Not enough employees on duty to service the customer needs in a timely manner. After purchasing three vehicles at this dealership it is disappointing to have poor service. More
by KRISTINSTEIN1020
Employees Worked With
None
May 27, 2019
Very Costly Repairs' Parts To Labor Ratio> Expensive!! Length Of 4Days To Have Work Accomplished Seemed Alittle Overwhelming. No Loaner Car Available. Diagnostic Testing Extremely Costly! Courtesy Shuttl Length Of 4Days To Have Work Accomplished Seemed Alittle Overwhelming. No Loaner Car Available. Diagnostic Testing Extremely Costly! Courtesy Shuttle Proved Very Necessary; Drivers Were Very Kind. Car Wash Ended Up Scratching Back Left Light Area. Need To Have Further Issues Addressed; Hesitate To Make Next Appointment. Take Care; Je. More
by EMMERICHJS
Employees Worked With
Dan Kane >Excellent
May 25, 2019
Staff was very professional auto mechanics highly skilled I was very pleased with my services auto mechanics are very skilled and knowledgeable the service staff and secretaries were very professional Rob and I was very pleased with my services auto mechanics are very skilled and knowledgeable the service staff and secretaries were very professional Rob and Matt very nice courteous More
by VICKYMACK47
Employees Worked With
Terrance Anderson
May 25, 2019
Late service We scheduled the service ahead of time online. We dropped the car off the night before. We called the dealership about 3pm to find out the status and We scheduled the service ahead of time online. We dropped the car off the night before. We called the dealership about 3pm to find out the status and were told the oil change should be done "a little after 4pm". We arrived at 4:10pm and were told it would be only 10-20 more minutes. Finally, at about 5pm we asked about the status and 5 minutes later the service adviser, Rob Jarecki, shows up with an explanation that they were busy and offered a discount on some future service need that he provided a quote sheet for ----- WHY does the dealership take appointments if you don't intend to honor the commitment time for work completion? This is not the only time this has occurred. We were not provided the usual multi colored check list of the status of all the points that your (The Works) advertised service includes. Have you changed the process? It leaves me with the opinion that, with the service adviser's statement of "we are busy", that you probably did not do the status checks I paid for. Very disappointed on this visit. Bruce Cole More
by BRUCE.COLE
Employees Worked With
Rob Jarecki, Kristina Beck
May 25, 2019
Extended warranty Was disappointed that while buying a new SUV.I was pressured to buy a extended warranty. I am buying a new vehicle with a warranty. Was disappointed that while buying a new SUV.I was pressured to buy a extended warranty. I am buying a new vehicle with a warranty. More
by ALAN.KITZMAN
Employees Worked With
Tom Sobieski, Pat Cardinal, Beth DeBord, Holly Thom, Kristina Beck
May 25, 2019
Regular Oil Change I don't have any serious complaints. The wait to check in was longer than expected; only 2 workers available to assist the customers. Heiser use to I don't have any serious complaints. The wait to check in was longer than expected; only 2 workers available to assist the customers. Heiser use to place a sticker on the front glass when it's time to bring the car in for oil change. The last 2 times, this has not been done. This is the first time since December (5 months) I took the car in. The service person that waited on me said my tires did not need to be rotated; not enough mileage. I was under the impression this was to be done each time the vehicle was taken in for oil change. No major complaints with service or personnel. More
by ernice1918
Employees Worked With
Terrance Anderson
May 24, 2019
Poor Service The staff are rude and disgruntled. The service staff go out of their way to give customers an extremely hard time. If my vehicle was not from Ford I The staff are rude and disgruntled. The service staff go out of their way to give customers an extremely hard time. If my vehicle was not from Ford I would never return! More
by iwalls04
Employees Worked With
Terrance Anderson
May 24, 2019
Escape checkup and oil change I continue to go back for routine service because it is timely and though. This was the first time I was told about some extra service but it was not I continue to go back for routine service because it is timely and though. This was the first time I was told about some extra service but it was not pushy which I appreciate. More
by Kebonaparte
Employees Worked With
Pat Cardinal
