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Heiser Ford Lincoln
Glendale, WI
1,702 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 1,702 reviews
July 10, 2019
Painless & satisfying Super helpful and knowledgeable. Always available to reply to any questions and requests for trial use of vehicles being considered for purchase. Ext Super helpful and knowledgeable. Always available to reply to any questions and requests for trial use of vehicles being considered for purchase. Extremely helpful and patient setting up vehicle we purchased. More
by HNND2
Verified CustomerEmployees Worked With
Brandi Winfrey
July 09, 2019
First time....but Extremely Disappointed! My truck was picked up to be serviced for an oil change, both mirrors stick, clicking in an attempt to open and a slow leak in my rear drivers side ti My truck was picked up to be serviced for an oil change, both mirrors stick, clicking in an attempt to open and a slow leak in my rear drivers side tire. Once they began work they notified me the front light on the grill was malfunctioning and they would take care of that as well. The service person also let me know they would keep the truck longer than originally expected. He also said they didn't notice a leak in their assessment and I told him there's definitely a leak in the tire because I've put air in it at least 3 times. The service person assured me they would take it apart and reseal it to make sure. At this point I'm as satisfied as I've always been because Chris M., Dick W. & Don M. have consistently made me feel like a valued customer. I was very happy when I received the call that service was completed on my truck it was being washed and returned. Let me just add, I still love my vehicle and the deal we made. I met with Dick (the best in the business) and we exchanged keys and pleasantries. Later when leaving I got to my truck and noticed the following; **While it was clean, the running boards were filthy, even dirtier than when it was picked up. There was a brown colored mud, oil or dirt all over both running boards, how it's returned dirtier is beyond me. Not the first time. **The mirror on the right still stuck and clicking as I enter the truck **I get a notification the front right tire is low on pressure now (been rotated) **The "next oil change" sticker hasn't been changed, the old one from April is still up **There are oily finger prints all over my console, also where the compartment opens. When I open the console I noticed someone clearly had rifled through it looking for something and few of my personal items were kind of all over the place. I'm not sure if the repair person needed to access my console to repair any of my issues. However, on the surface it appeared none of the single bills or the bag of change had anything missing. One of the reason's I left Cadillac was because they couldn't be trusted. So as you address the other issues please let me know if I need to be clearing every single thing out of the truck when you guys pick it up for service and if theft is a problem at Heiser as well. More
by TIM@ACESWORKS.COM
Employees Worked With
Dick, Griff and service person over the phone. Very pleased with each
July 08, 2019
My experience was excellent It was an excellent experience. Our purchase was easy and thorough. Our salesman was excellent, knowledgeable and very nice. I would definitely pur It was an excellent experience. Our purchase was easy and thorough. Our salesman was excellent, knowledgeable and very nice. I would definitely purchase another vehicle from HEISER, AND RECOMMEND them to everyone I know looking to purchase a vehicle. More
by Neecee125
Employees Worked With
Brandi Winfrey, Kristina Beck
July 05, 2019
Leased a 2019 Fusion Dave was great and got me exactly what I was looking for. They were very easy to work with and I would highly recommend them to anyone looking for a n Dave was great and got me exactly what I was looking for. They were very easy to work with and I would highly recommend them to anyone looking for a new vehicle. More
by nhasenstein
Employees Worked With
Dave Vajgrt
June 30, 2019
AMAZING! I cannot say enough great things about Heiser Ford and all the employees. I was a first time car buyer from a dealership so I was very nervous and hes I cannot say enough great things about Heiser Ford and all the employees. I was a first time car buyer from a dealership so I was very nervous and hesitant, but Hutch, my sales person, made the whole experience very comfortable and was not pushy at all. He made sure I got exactly what I wanted and a lot more! He helped me through the entire process and kept me updated the entire time. The whole experience was pleasurable and I’d recommend Heiser Ford, and Hutch, to anyone in need of a new or used car! I’m very happy with my first big car purchase. Thank you Heiser and Hutch! I greatly appreciate everything you did. More
by Abby04
June 30, 2019
It was the best experience in getting a new vehicle I've had I've never had a better experience in buying a vehicle Hutch was friendly, funny, and knowledgeable. He helped with things that I was looking for I've never had a better experience in buying a vehicle Hutch was friendly, funny, and knowledgeable. He helped with things that I was looking for and would recommend him as a sales rep to anyone, he'll make your visit more comfortable and less stressful! Kristina was also very helpful in what I was seeking. Brian Halverson More
by Buster413
June 30, 2019
Fantastic Experience!!! Yesterday I purchased a 2015 Taurus SHO from Pat in Sales. The quality of the inventory on their lot is phenomenal as was the entire process! I have b Yesterday I purchased a 2015 Taurus SHO from Pat in Sales. The quality of the inventory on their lot is phenomenal as was the entire process! I have been a Service customer for quite some time and have worked exclusively with Terry. When it came time to trade in my MKZ Hybrid, I came to Heiser to take the Sales Department for a spin. The whole experience was great, my salesperson, Pat, Sales Manager Bob, and Kristina in Finance were all stellar. The process was so easy and they were all so knowledgable and down to earth! The offer for my trade was very fair, the price of the SHO very fair, Bob and Pat even threw in some extras for me and filled the tank! Kristina was amazing too, she is also very knowledgable, friendly, and made the rest of the process so easy. At no moment did I ever feel like they were not interested in my business and I never felt pressured. It was a laid back car buying experience with a bunch of great people at a great dealership, and my standards are very high, Heiser's team far exceeded them! Thanks again Heiser Ford! Kevin More
by Indiefilmguy
June 30, 2019
Lost customer I have decided that I will no longer be getting my car serviced at your location. I am usually pretty easy going and understandable but very frustrat I have decided that I will no longer be getting my car serviced at your location. I am usually pretty easy going and understandable but very frustrated that last year when I got an oil change I had a free one and was told "Oh sorry, I forgot to ring it up that way. Is next time okay?" Which I said sure that's fine only to find out the rewards system has changed and that my free oil change expired. On top of that I had my passenger airbag replaced, after 5 years of waiting, only for the dash to be left with a few scratches and grease all over it. Not that upset about the little scratch or two but I would expect it to be as clean as it was before I had brought it in. The dash plate is more loose than it was before and I was told it was fine and the airbag will go off easier that way. It seems the work on my car was rushed, no one went over my vehicle's condition after the oil change or even mentioned a survey that has always been done in the past. I have always been impressed with the service and drive an extra 10 miles than if I were to take it to a different Ford dealership. I sent an email to Heiser over a week ago and have been ignored which only gives me more reason to never go back. More
by jdschumacher90
Employees Worked With
Unknown
June 27, 2019
I needed an oil change. I brought my car in for an oil change and I found the staff to be friendly, helpful and professional. The job was completed in less time than estimat I brought my car in for an oil change and I found the staff to be friendly, helpful and professional. The job was completed in less time than estimated and I was given a printout of everything that had been checked. Terrance explained everything which I really appreciated. More
by ANDER666
Employees Worked With
Terrance Anderson
June 27, 2019
A good experience every time. Great customer service Mr. T. Anderson is excellent to work with. I know that the techs are very knowledgeable about my car and have confidence the service will be complete. Mr. T. Anderson is excellent to work with. I know that the techs are very knowledgeable about my car and have confidence the service will be complete. I trust Heiser Ford. More
by jeffwaalkes
Employees Worked With
Terrance Anderson
