Heiser Ford Lincoln

Great service Had a very good experience with the cars recalls. They gave me what I needed while they worked on my vehicle. I would go back there. Had a very good experience with the cars recalls. They gave me what I needed while they worked on my vehicle. I would go back there. More

Great advisor help The Service Advisor, Terry Anderson, provided an accurate assessment of the repair needed. The cost and time frame to provide the fix was right on. The Service Advisor, Terry Anderson, provided an accurate assessment of the repair needed. The cost and time frame to provide the fix was right on. The quality of the repair was excellent and my overall impression of the Service Department remained at a high level. More

Work Service Experience Ever My 2012 Ford Escape spent a total of 19 days in the service department for A/C repair. After spending $1400, it was deemed the vehicle would need a “p My 2012 Ford Escape spent a total of 19 days in the service department for A/C repair. After spending $1400, it was deemed the vehicle would need a “phase 2” repair for an additional $1600....without guaranteed success. In the mean time, our bike rack (and my husband’s bike) we subsequently broken by your employees and we were never reimbursed as promised. I was sent on my way with my broken vehicle, damaged personal property, and a $1400 repair bill with nothing to show. This was the worst customer service experience my husband and I have ever experienced and we’re both faithful Ford owners perhaps until now. More

Pat Cardinal Review I leased my 2016 Lincoln MKZ and ultimately purchased the vehicle with the help of Pat Cardinal at Heiser. Pat was a fantastic resource and partner th I leased my 2016 Lincoln MKZ and ultimately purchased the vehicle with the help of Pat Cardinal at Heiser. Pat was a fantastic resource and partner throughout the whole process. He always had my best interests in mind, always made himself available, and explained everything to me very clearly. When it came time to purchase the vehicle, Kristina in finance was also very helpful and professional throughout the purchasing process. I would highly recommend working with Pat and Kristina if you're in the market to lease or purchase a new vehicle. Thank again, Pat and Kristina! Dave Parks More

Fiesta Battery Very fast replacement of a dead battery. Out in minutes! Thank you for getting me in and out so quickly. Great waiting room as well! Very fast replacement of a dead battery. Out in minutes! Thank you for getting me in and out so quickly. Great waiting room as well! More

Well done. I have nothing but good things to say about heiser fords service department I've been going to them for years and I've always got good reliable servic I have nothing but good things to say about heiser fords service department I've been going to them for years and I've always got good reliable service on my vehicles. More

Top rated service I been going to heiser for about 15 years and I haven’t had but 1 issue with them. So I think that very good for all the time that I have been using t I been going to heiser for about 15 years and I haven’t had but 1 issue with them. So I think that very good for all the time that I have been using them More

wonderful experience I had Hutch as my sales person. He was very patient with me trying to learn the various features in the car. He went over it at least three times and I had Hutch as my sales person. He was very patient with me trying to learn the various features in the car. He went over it at least three times and was glad to do it each time. He also told me to come back if I need additional assistance. However, I will be going back to see how to set the code to get into the car in case I leave the keys on the seat. Great experience and will recommend Heiser to others. More

Great vehicle, great dealership, great salesman! As a former auto sales associate myself, my salesman exceeded my expectation. He went beyond just exploring my needs, during the test drive, sales n As a former auto sales associate myself, my salesman exceeded my expectation. He went beyond just exploring my needs, during the test drive, sales negotiation, completion of documents for loan and delivery of the vehicle as well as after the sale by replacing the owner's manual package! He also reviewed operation of the vehicle and features that were new to me. He also had service tighten the hatch trim to the vehicle when I brought my car in for service. More

Great experience for first time buying I was watching a truck on car fax, I went back in forth for awhile and finally went to check the truck out. The staff was extremely courteous & friend I was watching a truck on car fax, I went back in forth for awhile and finally went to check the truck out. The staff was extremely courteous & friendly, one of the gal's even sent me requested pictures of the truck from her own phone before I even came to look at it. Upon arrival I was greeted immediately and set up with a sales rep for my scheduled appointment. My sales guy was a fella by the name of Griff Dixon, he had the truck ready for me to test drive, went over the features, and set me up with the financing options. It was a good all around experience from the initial phone call, to the test drive ,to the sales process. I never felt pressured to do anything i didn't want to do and was sold a quality truck for a quality price. Great first buying experience! Thank's More