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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.1
1,699 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,699 reviews

April 22, 2021

Ren in Service is the best! Actually tries to help solve the issue without trying to get the most money out of you. Good guy... More

by ScottJoffe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Renhart Elaisha
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Apr 22, 2021 -

Heiser Ford Lincoln responded

Dear Scott, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 21, 2021

Very courteous service. Quick and convenient.Not much else I can say beside the fact I was very satisfied. Keep up the good work. Bravo More

by DONECeTHOMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marius Kupstas
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Apr 22, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 21, 2021

Was very satisfied with the purchase experience.My sales person was patient,informative and knowledgeable of the Ford truck products.I will probably return to Heiden for my next purchase More

by DOUGHANSEN202
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Vajgrt, Kristina Beck
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Apr 22, 2021 -

Heiser Ford Lincoln responded

Dear Doug, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with Dave and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

April 19, 2021

The new Concierge has been extremely professional and helpful. Our service standard has considerably went up at Ford dealerships due to his service. We had some issues in the past that was taken care of More

by CASEYHOESSEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2021 -

Heiser Ford Lincoln responded

Dear Casey, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 19, 2021

Love the Lincoln concierge service. Dick is a first class gentleman! May consider an upgrade when next zero finance deal comes through, depending on my trade in offer! More

by DEAN.SPARACINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2021 -

Heiser Ford Lincoln responded

Dear Dean, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. If you have any questions about upgrading in the future, please don't hesitate to reach out. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 19, 2021

Ren was very professional and handled my situation with care! As far as everyone else, they gave me the run around about the condition of my vehicle. More

by Jenelle tyler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Vicari Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Kirk Jakovec, Peter Cooney, Renhart Elaisha, Marius Kupstas
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Apr 20, 2021 -

Heiser Ford Lincoln responded

Dear Jenelle, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Director Don Meyer by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience.

April 19, 2021

Very happy with my ride thanks to Brandi Winfrey and Heiser Lincoln. Brandi was awesome to work with. I found him to be knowledgeable, professional, and a lot of fun. He worked so hard to find the ca More

by lottabears
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Winfrey, Kristina Beck
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Apr 20, 2021 -

Heiser Ford Lincoln responded

Dear Lori, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with Brandi and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

April 13, 2021

Great concern for this customer's satisfaction. Took extra time to explain problem and how it was repaired. Will return any time my Ford acts up. More

by siampayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Jakovec
Report | Print
Apr 20, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 10, 2021

Excellent Service, the amount of time it took to fix our Ford Flex was half the estimated time. Your team was very professional, we will return More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Nelson, Marius Kupstas
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Apr 13, 2021 -

Heiser Ford Lincoln responded

Dear Michael, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 09, 2021

One of the service technicians asked if I would like a sticker reminder for service applied to the windshield and I replied yes. When I left, there was no sticker. Joe, the assistant service manager answ More

by jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Beck
Report | Print
Apr 13, 2021 -

Heiser Ford Lincoln responded

Dear Jack, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. If there is anything else we can help with, please don't hesitate to reach out. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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