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Heiser Ford Lincoln

Glendale, WI

4.1
1,699 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,699 reviews

May 02, 2021

Our salesman Pat and the finance person Christine were awesome. We were purchasing a SUV we leased so it was pretty seamless and very easy. More

by DENISE.CALLAWAY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Cardinal, Kristina Beck
May 03, 2021 -

Heiser Ford Lincoln responded

Dear Denise, Thank you for taking the time to leave us a 5-star review! We are pleased to see that you enjoyed your experience with Pat and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

May 02, 2021

Excellent customer service! I will definitely refer friends, family and coworkers. That was one of the quickest sales I’ve ever encountered. Thank you so much for the great customer service. More

by shauntafinley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lavin, Kristina Beck
May 03, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to see that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

May 02, 2021

Easy to schedule appointments, friendly staff, and transportation shuttle service available are only a few of the reasons why I continue to have my vehicles serviced at Heiser. More

by KMCELW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
May 03, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to see that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 29, 2021

Appointments for service are to far out it was a inconvenience not being able to charge my cell phone in the car for two weeks before they will fix More

by YOLANDAEASON47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Winfrey, Service Team
Apr 29, 2021 -

Heiser Ford Lincoln responded

Dear Yolanda, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

April 29, 2021

Amazing Staff. Peter C. went "Over & Above" in getting my recall issue resolved. Joseph V responded immediately to my question. The both of them are friendly, helpful and excellent employees! I appreciate More

by Margaret G.
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Cooney
May 03, 2021 -

Heiser Ford Lincoln responded

Dear Margaret, Thank you for taking the time to leave us a 5-star review! We are pleased to see that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 27, 2021

My Service Advisor was so awesome I will be back for service at this location. Fast and Friendly and also educated me about the problem with my vehicle. More

by merrinaj414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Cooney
Apr 28, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 26, 2021

Very professional. Vehicle was ready for test drive when we arrived. Mike answered all our questions. Overall experience was enjoyable and I would recommend Heiser to my family and friends. More

by PARRMANN57
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lavin, Kristina Beck
Apr 28, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

April 26, 2021

Great sales team. Very helpful and and good trade in value. Mike took the time to go though the Ford app and the Explorer in detail. Great follow up calls and emails. Thank you for a pleasant experience More

by GARY.EXNER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lavin, Kristina Beck
Apr 28, 2021 -

Heiser Ford Lincoln responded

Dear Gary, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with Mike and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

April 26, 2021

Great to to work with. Hutch and Kristina were very helpful and knowledgeable about the Ford Escape. Plus we got a great trade-in on our older Ford. We would highly recommend this dealership. More

by l.reger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristina Beck
Apr 28, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with Hutch and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

April 24, 2021

Highly recommend this dealer and service center. I needed a battery installed ASAP and it was done promptly in the morning for just over $100. Very reasonable since I would have to take half the engine apart More

by joespas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales Patrick!!, Pat Cardinal, Service Team, Kirk Jakovec
Apr 26, 2021 -

Heiser Ford Lincoln responded

Dear Joe, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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