Heartland Toyota

I have had two poor experiences here. The first I wrote about in late March and early April, 2021 about the buying experience in which the sales woman made statements that later proved untrue about two imp about in late March and early April, 2021 about the buying experience in which the sales woman made statements that later proved untrue about two important issues regarding my new car, one of which was safety related. [I have emails from this sales person to support these allegations.] I received multiple apologies from the sales and general manager for this experience. The second experience happened yesterday: I had contacted the dealership about selling this same car, and the internet sales manager assured me that they are interested and would likely meet or exceed other offers I had; so I decided to not accept the other offers; and we set up an appointment for yesterday at 11am. A few hours before the appointment, I went to their website and went through the process of offering to sell the car to them. Their website referred me to Kelly Blue Book to determine what my car was worth, which stated that my trade-in value was approximately $23,500. I arrived at the dealership on time, and no one was available and I had to wait for 20 minutes with several people attending and apologizing to me. Then, a representative from the used car division met and we discussed and they evaluated the car [which was just like new!]. I asked to speak directly with the person they claimed was making the offer, but that person never appeared, and I do not think she ever look at the car. Then, a representative [not the offer maker] handed me a form with an offer: they offered me $4,000 less than Kelly Blue Book trade-in value, and what other dealers had offered. I told them that I was offended, and mis-lead by the internet sales coordinator, and their website that sent me to KBB for the trade-in value, of which it was clearly implied by the website that I was going to be offered that amount or possibly higher. I refused to sell them the car for $4,000 less than what it is worth, and departed. As a former consumer complaint investigator/mediator for the Maine Attorney General's office, I was quite disturbed by what I experienced. The only reason I did not give the lowest rating is because the service department is good. More

The dealership was great. Kayla was amazing and so helpful through the whole process! Jordan in finance talked me into a lot of packages that I didn’t want, but I realize that’s their job. I said no s helpful through the whole process! Jordan in finance talked me into a lot of packages that I didn’t want, but I realize that’s their job. I said no several times, but I ended up caving on a few things that I regret purchasing. I feel like he didn’t listen to me or respect my decision and it took the excitement out of buying a new car. Overall I am happy with the vehicle and the dealership as a whole! More

The fact that I didn’t purchase a vehicle from The fact that I didn’t purchase a vehicle from Heartland Toyota but felt compelled to write Caleb and Heartland sales crew a warm review should t The fact that I didn’t purchase a vehicle from Heartland Toyota but felt compelled to write Caleb and Heartland sales crew a warm review should tell you something. We visited Heartland looking at a Tacoma for my wife. Caleb was informative about the differences between trim packages and other vehicle facts, pointing out differences and similarities, which helped us organize our priorities for the her truck to be. We were able to drive multiple different trucks at different years as well as price points, without feeling pressured to spend more than I budgeted. When we decided on another vehicle, Caleb made no attempt to guilt or pressure us and wished us the best, the way you wish well for a friend. I felt comfortable and confident in the vehicles they showed me and though I didn’t end up making my purchase with Caleb, he’ll be my first call when we’re looking for our next vehicle. More

Was our first purchase at a dealership ever and they took exceptional care of us and got us in the car we wanted at an amount we were comfortable with. Highly recommend Caleb as he was kind and considerate t exceptional care of us and got us in the car we wanted at an amount we were comfortable with. Highly recommend Caleb as he was kind and considerate to us and our needs. More

Taylor was super knowledgeable and helpful! He knew each model/trim inside and out, which helped us make the right choice. His communication was great and was extremely friendly. model/trim inside and out, which helped us make the right choice. His communication was great and was extremely friendly. More

They were amazing!!! Everyone was so very kind, knowledgeable, and helpful—even when they were running due to staffing shortages!! Would highly recommend this dealership. Thank you Rabar!! knowledgeable, and helpful—even when they were running due to staffing shortages!! Would highly recommend this dealership. Thank you Rabar!! More

Super friendly and knowledgeable. Always available to answer my questions and concerns. The hours for the dealership worked well for my needs and came through with my dream car!! answer my questions and concerns. The hours for the dealership worked well for my needs and came through with my dream car!! More

Heartland Toyota was great to work with. They were more than accommodating and worked with me on the 4Runner I purchased. There was very little hassle during the whole buying process. I will be coming back than accommodating and worked with me on the 4Runner I purchased. There was very little hassle during the whole buying process. I will be coming back for future purchases. More

Loved Rabar!!!! Had one issue in department not related to Rabar. Voiced our concerns and the issue was addressed. All employees should be trained to have the excellent Customer Service Rabar demonstrate to Rabar. Voiced our concerns and the issue was addressed. All employees should be trained to have the excellent Customer Service Rabar demonstrates. More

Rabar was awesome to work with and he even came in on his day off to help us so we didn't get passed around to other sales associates. day off to help us so we didn't get passed around to other sales associates. More