Heartland Toyota

Overall good. Sales team made it extremely easy to drive out of there with my new vehicle great job. However If I’m paying that kind of money for a new vehicle it Sales team made it extremely easy to drive out of there with my new vehicle great job. However If I’m paying that kind of money for a new vehicle it angers me that dealership management dictates what I have to install on a vehicle I am paying for. Unless required by law It should be the buyers choice what options are installed. It feels like dealership management was holding a new car hostage unless I agreed to install certain equipment. Is it really my vehicle at that point? It’s all about freedom of choice and it really ruins the buying experience. If it wasn’t for the quality of your sales folks that help me I was at the point where I almost didn’t mind giving up the $500 deposit Because of this I may not purchase a new vehicle in the future from Heartland Toyota.If it wasn’t for the quality of your sales folks that helped me, I was at the point where I almost didn’t mind giving up the $500 deposit. Also recommend you have an app or some other mechanism for providing updates to people who purchase a new vehicle. My brother purchased a new Ford truck and he received frequent updates at key points in the build process and all through delivery of the vehicle. Really involves the customer and makes it a more enjoyable experience. More

They are awesome! Jen M was fabulous, outgoing, fun and made my birthday wonderful!!! Thanks Jen for making a wish come true and I wanna thank all of the employees! Gr Jen M was fabulous, outgoing, fun and made my birthday wonderful!!! Thanks Jen for making a wish come true and I wanna thank all of the employees! Great day and birthday! Thanks again guys and gals! More

The buying process with Heartland Toyota was pleasant. I would like to express my gratitude to Jenn. She took care of my son and I from the time she picked me at the Ferry terminal in Bremerton to the I would like to express my gratitude to Jenn. She took care of my son and I from the time she picked me at the Ferry terminal in Bremerton to the moment I left the lot in my new Toyota. More

She was very nice and Cared about what I wanted. She was patient and understanding. She answered all questions i had and was very knowledgeable about what was needed. She is a bright woman and will She was patient and understanding. She answered all questions i had and was very knowledgeable about what was needed. She is a bright woman and will definitely be coming back in the future. I am recommending toyota to friends and family. I will be sending them straight to her. More

Aaron was great and very knowledgeable. Will definitely refer people to him. Finance guy was a little pushy. Will definitely refer people to him. Finance guy was a little pushy. More

Jenn was a fun person to work with, Will request her if doing business at this dealership in the future. doing business at this dealership in the future. More

Everyone was super nice and very helpful. I felt at home the whole time I was there. I felt at home the whole time I was there. More

I haven't bought a car through a dealership in 10+ years due to the haggling that comes with it. In searching online for my next vehicle, I was informed of a new listing (very fitting to my needs) in my cit due to the haggling that comes with it. In searching online for my next vehicle, I was informed of a new listing (very fitting to my needs) in my city even! Because of such, I inquired quickly, in person, at the Heartland Toyota Dealership in Bremerton WA , & Let me say Jordan Aarant was the Man fitting the Job! Polite, Straightforward, & Understanding! I returned home with not only my new vehicle but also with a new mindset that not all car lots/ salesmen are the same! I truly now Understand why Heartland Toyota is ranked so high in this community! The Entire staff were very pleasant & purchase transaction was quite painless 😃 Thank You All So Much! Personal Thank You To Jordan Aarant, for the new mindset on salesmen! 😉 More

Great people to work with. That is why we keep buying from Heartland. They go above and beyond. That is why we keep buying from Heartland. They go above and beyond. More