Heartland Toyota

Mike was wonderful. Made me feel welcome and that heartland appreciated my business. The car was ready on time and I thought the charge was reasonable. Thank you Mike. I Made me feel welcome and that heartland appreciated my business. The car was ready on time and I thought the charge was reasonable. Thank you Mike. I enjoyed the coffee and the snack bar. More

Excellent. very efficient, did service promptly. Completed requested service and explained what service was performed. Very professional. very efficient, did service promptly. Completed requested service and explained what service was performed. Very professional. More

On the 10th of June 2022 my husband and I went to the Heartland Toyota Dealership in Bremerton to have our 2012 Prius checked out due to some display lights. The service department did a check and said w Heartland Toyota Dealership in Bremerton to have our 2012 Prius checked out due to some display lights. The service department did a check and said we had a failing master cylinder in the brake system. They assured us that the car was still safe to drive and then said that since they did not have the part on site that they would have to order the part. They could not tell us the date since the part was back ordered. They made it sound like this nags never happened before and that was why they didn't have the part. Week by week we would call and they would explain that the part was still back ordered. Months of this went by and finally we were able to get a new answer. They have the part and we scheduled an appointment. We came at 10:55 am for the 11:00 am appointment on the 9th of September to Heartland Toyota Dealership in Bremerton. The assistant service manager quickly found our appointment yet seemed confused. The assistant service manager took our key and said they would do their best to have it completed within the same day but no promises. Thirty minutes later we get a call from the assistant service manager about how the part is not on site and it is still back ordered. We return thirty minutes after the phone call and they do not have our car ready for pick up and needed over an hour to try and return our money for the parts that we paid for yet never received. After waiting for over an hour at Heartland Toyota Dealer in Bremerton, they then said that since the payment was so long ago they did not know how to return the money. As if this was our fault. We left telling them to mail the check to our address. The Assistant Service Manager was even laughing at my frustration with their incompetence. The attitude of the dealership was uncaring and completely comfortable with how they were treating us. They made no effort to correct the situation. The excessive amount of effort to constantly check on statuses and lack of effort for the dealership to complete their end of the business was astounding. Had we not been so persistent, I believe that Heartland Toyota Dealership in Bremerton would have never ordered the part and contacted us for the repair or returned our money. I have zero trust with this dealership and will not be trusting them to ensure that my family is safe on the road. I do not recommend this dealership to anyone. More

Had a vehicle emergency while traveling. Matt at Heartland worked us quickly into their schedule and our problem was resolved in less than 2 hours and we were back on the road. They are abso Matt at Heartland worked us quickly into their schedule and our problem was resolved in less than 2 hours and we were back on the road. They are absolute professionals. More

Everything went super smooth and super quick! I highly recommend Luis. Thanks for everything! I will be back in the future. I highly recommend Luis. Thanks for everything! I will be back in the future. More

Fantastic group of people very helpful would recommend to friends and family, thank you for everything friends and family, thank you for everything More

We came in to get our sienna serviced, but we got so much more! Cassandra was absolutely amazing to work with. She did two separate test drives with us and was knowledgeable and so friendly! Even when we dec more! Cassandra was absolutely amazing to work with. She did two separate test drives with us and was knowledgeable and so friendly! Even when we decided the newer sienna was not for us, Luis was so nice and offered to work with Cassandra to continue to keep looking for the exact things we wanted in an older Sienna. The customer service and friendliness of both Luis and Cassandra is exactly what is going to keep my family coming back to Toyota, and this dealership in particular for our servicing needs. Thank you both for your amazing customer service! Great job team! More

Rabar the salesperson was amazing! 5⭐️Very knowledgeable, kind, understanding, informative, timely, not pushy, etc. Told him what we wanted and he found it for us. Didn’t try to sell u 5⭐️Very knowledgeable, kind, understanding, informative, timely, not pushy, etc. Told him what we wanted and he found it for us. Didn’t try to sell us something else. The finance guy, Jake, tried to rip us off. He saw the credit score of 867 and told us he got us a great interest rate of 3.9% with a credit union. All while knowing Toyota had their own special finance optios for qualified customers. After we brought up the Toyota finance options he said ‘oh I didn’t know u wanted to go with Toyota financing.’ Why wouldn’t we if it saves us money?! Ended up with 1.9% instead. More

They made it as easy a process as possible. They were all friendly from salesman to manager and finance. No arragance like I have seen with others. They were all friendly from salesman to manager and finance. No arragance like I have seen with others. More

We have been going to this dealership for years and have always had good experiences. I recently purchased a new car and James made the process easy and enjoyable. I would recommend them to anyone. always had good experiences. I recently purchased a new car and James made the process easy and enjoyable. I would recommend them to anyone. More