Heartland Toyota

I needed to replace my car but I didn't like shopping for I needed to replace my car but I didn't like shopping for one. Chris Rembaugh found the perfact care for me. called me, sent a car for me, and with I needed to replace my car but I didn't like shopping for one. Chris Rembaugh found the perfact care for me. called me, sent a car for me, and within one hour the whole transaction was complet. A PERFACT WAY TO SHOP. Since the purchase, the service department keeps tract of my maintenance and advises when it is due. My representative is Rickie Soly and he is very competent and courteous and best of all, the car is always clean and vaccumed when I pick it up. More

I was in a collision in October 2010 and the Dodge Neon I was in a collision in October 2010 and the Dodge Neon I’d had since my freshman year of college was totaled. My dad had purchased it for me seven I was in a collision in October 2010 and the Dodge Neon I’d had since my freshman year of college was totaled. My dad had purchased it for me seven years prior, so I had no idea how to shop for a car, nor did I have any clue as to what I wanted to drive. Needless to say, I was nervous, confused, and a little lost. Chris Rembaugh and Rabar Ali saved me! I went to Heartland Toyota in Bremerton. It was conveniently located and they had a plethora of cars available for me to test drive. Rabar was very friendly and patient, letting me drive a variety of models and recommending selections based on the basic interests I had for features. Chris helped me find a vehicle within my price range, explained how the process of purchasing a vehicle worked, and made sure I was comfortable throughout the day. I didn’t feel any pressure from the sales staff to make a decision that day, but I ended up loving a used Toyota Matrix. Both Chris and Rabar expertly guided me through the paper work, which can be overwhelming. I left feeling in control, and am still confident that I made the right decision. I am now driving a quality used vehicle, in great condition, that I purchased at an excellent price. Heartland Toyota staff was welcoming, friendly, and knowledgeable. I would recommend anyone looking for a vehicle to go check out Heartland Toyota. More

We have bought two cars from Heartland Toyota and both experiences were pleasant ones. We were helped by Chris Rembaugh and Rabar and they were very friendly, good listeners and informative. They gave us experiences were pleasant ones. We were helped by Chris Rembaugh and Rabar and they were very friendly, good listeners and informative. They gave us the information we asked for and showed us the cars we wanted to see. What we liked the most is that the weren't pushy and they didn't try to force us to see cars that we weren't interested in. They went above and beyond our expectations and made us feel welcome and at home. We even feel like VIP's when we go there. Everyone knows us by name and Chris and Rabar always make sure we are having a good experience even when we go in for servicing. Both Chris and Rabar have excellent customer service and go out of there way to show us our options and help us get to the price and financing options we were searching for. We left the dealership very happy after both of our car purchases. We will return and recommend others to go to Heartland and see Chris Rembaugh or Rabar. More

I have never been to a dealership where I felt so comfortable, so valued and so taken care of. Everyone that I spoke to and worked with to get my car was helpful, friendly and took pride in what they comfortable, so valued and so taken care of. Everyone that I spoke to and worked with to get my car was helpful, friendly and took pride in what they did. The management was professional and beyond fair! I have found my dealership for all my cars in the future and will always reccomend this dealership to whom ever may be looking to buy. Buying a car is stressful and I felt so at ease with the employees at Heartland. They really made everything easy and it assured me that I made the best decision! Thank you so much Heartland for your help, honesty and overall experience!! More

I arrived for an oil change and Scott Moritz greeted me at the door. He completed the check in process quickly and my truck was soon on its way for maintenance. The service techs completed the oil change at the door. He completed the check in process quickly and my truck was soon on its way for maintenance. The service techs completed the oil change very timely and I was back on the road in no time at all. The staff was very courteous and professional. Heartland Toyota's customer service and expertise is the main reason I continue to get all three of my Toyota's maintained there. More

We had an excellent experience with Heartland Toyota. It's staff was helpful, friendly and really knew how to direct us to what we wanted, rather than simply trying to sell, sell, sell. It had very good It's staff was helpful, friendly and really knew how to direct us to what we wanted, rather than simply trying to sell, sell, sell. It had very good inventory and went the extra mile to get us exactly what we wanted for the price that we needed. And, the financing process was a breeze! More

I have purchased five new Toyotas from James Alameda at Heartland Toyota in the last eleven years. I have always been treated with courtesy and respect. James has always found the exact vehicle I wanted, Heartland Toyota in the last eleven years. I have always been treated with courtesy and respect. James has always found the exact vehicle I wanted, quoted me the vehicle price before I left home, and was there to present it to me on time, with no "surprise charges". There have been no "high pressure" sales tactics used here. Heartland Toyota in general has treated me like a king from the first time I did business there through my most recent purchase of a new RAV4 this past October. They have made me a long-time satisfied customer and I am happy to recommend them to my friends! More

When this recall came to light I called Heartland Toyota immediately and they responded quickly and positively. The assistant service managers were quick getting me in for the work. They let me walk back an immediately and they responded quickly and positively. The assistant service managers were quick getting me in for the work. They let me walk back and talk to the Technician doing the work on the recall and he showed me what he was doing and explained the fix thoroughly. Now I have great peace of mind that this recall is a simple one and one that I need not worry about. They did the work quickly and professionally. I was able to get a free latte while they washed and vacuumed my car. What great service. I will be back again. Thank you Heartland Toyota! More

I purchased a used toyota from a man, he made everything sound so peachy just great, said if there were any xxxxxxwith the car right after I bought it they'd take care of me and it only had 1 "smart key" ($ sound so peachy just great, said if there were any xxxxxxwith the car right after I bought it they'd take care of me and it only had 1 "smart key" ($250) but he was pretty sure he could get me a spare and it was so great. Next couple days I call to get my spare key, he said he would call the woman who owned the car previously and call me back. 1 week later no call so I call him, he can't be found. I call again he says she said she "NEVER" had a spare key so I asked him if they cold meet me half way with the cost of a new one he said he would see and call back. No call, a few days later I call and say i'm on my way to talk about this key, I get there and magically one appears already programed for my car and he says its so funny we had it the whole time but no one told me? So 1 he lied because the woman would of had a key and 2 he never calls back or cares after the sale! Now 28 days into my new 'certified' car the engine maintence light is on and guess what- no one cares. I have to front $92 for diagnostics to see if its something covered by my warranty. Bumper to bumper warranty should cover everything so why?? I'm not paying them 1 cent, i'll go to another toyota dealer and pay them the money! They suck & they're rude (guess most used sales men can be) and they don't stick to their original story. Lesson learned. Next time I buy a car i'm going to video tape it!! More

To make it short. Bought a supposedly brand new 07 RAV4 with only one key. Took their word that a second key will be available in such a time. Went there two times with no key. When I got home I found out with only one key. Took their word that a second key will be available in such a time. Went there two times with no key. When I got home I found out the Owner's manual was not in the vehicle. I paid with a cahier's check out of my own funds and when I received the vehicle registration document it was on a lien with a bank. I called the dealership to tell them that it should be on my name and I was told there is nothing they can do because it's already registered. I told them that it was their fault and that they should correct their mistake. When I went to the dealership to sign a power of attorney to get it changed under my name I wasn't even offered a seat. I stood at the Finance office all the time I waited for the POA to be prepared and the guy there was rude. Also, didn't notice until later that the price sticker included free gas but I remember seeing on the invoice that there was a charge for the gas. Finally, I called the Toyota Customer Care for a question about my RAV4 and during the conversation I was told by a woman customer rep that I was not the named owner of the vehicle. More