Heartland Toyota

I have been havng my 2006 Avalon serviced by Heartland Toyota for close to 5 years now and I have always felt that the Customer is #1. In the last visit I purchased a set of tires from Heartland based on Toyota for close to 5 years now and I have always felt that the Customer is #1. In the last visit I purchased a set of tires from Heartland based on a recommendation from Ricky Saly -- Now ask yourself who buys tires from a dealer when there are so many discount 'Tire Stores"? Well I did! As it turned out one of the valve stems leaked and I ended up with a flat tire that I only discovered once I reached home some 45 miles away. A quick call to Ricky and he advised me what to do and when I reported back that the problem was not a nail or something picked up on the road but a leaking valve stem, Ricky said --we will take care of you!. The tire was a complete loss! Ricky went in to the hyperactive customer service mode --and quickly had a solution for me -- a new tire was on its way to Heartland and I would only have to wait a day to have the replacement tire installed. He had the service people replace all of the valve stems in the event the one that was bad was from a bad lot. In short order the problem was resolved with no hassle. That only comes about when those providing service truly understand the customer service business. It starts first with good people, strong supportive leadership, good training and by instilling an attitude that it is only thorugh superb customer service can a business grow and keep the customer base. Now I know exactly why I bought a set of tires from a dealer! Thank You Ricky. My thanks also to Scott Moritz who has been the service rep on several past visits to Heartland Toyota. I am a satisfied customer! More

I have been assisted by Mike Maier for many years for the needs of all of my vehicles. He is always friendly, kind, and courteous. The people in the dealership have always met my needs and bent over backwa needs of all of my vehicles. He is always friendly, kind, and courteous. The people in the dealership have always met my needs and bent over backwards to help. I've purchased two vehicles from this dealer over the past several years with never any problems. More

One year ago I purchased a Corolla from Heartland Toyota that was slightly used but very low miles. Steve Hewitt spent the time to hear my needs and get me into the car I requested at a very fair price. I r that was slightly used but very low miles. Steve Hewitt spent the time to hear my needs and get me into the car I requested at a very fair price. I returned to Heartland for all of my service intervals as I was impressed with their staffs professionalism and always courteous style of service. I feel confident that I get the right work at an honest price. Recently I injured my left leg which made driving my manual transmission Corolla undesirable. I returned to Heartland last weekend, found Steve and explained that I desired to have an automatic transmission car but I liked my Corolla (2010) and wanted one exactly the same. He had one on the lot; same color/ same car only better with the automatic transmission plus moon-roof, XM, JBL audio and Bluetooth, all of which I like but did not have. The Corolla was brand new/ 28 miles. My existing 2010 Corolla had 19,000 miles and , ofcorse a balance owed and 8% interest. Steve and Tom worked out my payoff and got me into the new car at 0% financing with a lower total contract than I had previously...that's what I call service. Steve went out of his way to help me move my things from the trade to the new car and make sure I knew how to work all the new features. My left leg is quite happy to not work a clutch and my car is still "my car" just way better and a whole lot newer. If you dread the sit down and signing with the finance manager, Tom will certainly win you over with his attention to detail and ability to explain options in a way one can understand. No pressure, just facts and figures...the way it should be. Respectfully yours, Dan Johnson More

All I own are Toyotas (3 of them currently) and since moving here to Washington and dealing with Heartland Toyota, both in new car sales and service, all of my experiences have been nothing short of outs moving here to Washington and dealing with Heartland Toyota, both in new car sales and service, all of my experiences have been nothing short of outstanding! In my job, customer service is one of my passions, and as long as they keep it one of theirs, I won't deal with anyone else with my new Toyota purchases or Toyota service. More

Friendly, proffesional, and almost painless. Spending money always causes me pain. I feel thus far I have recieved good service,attention to detail, and good value for the money I have spent. I will co money always causes me pain. I feel thus far I have recieved good service,attention to detail, and good value for the money I have spent. I will contnue to have my truck serviced and cared for by this dealership. I also will tell others! More

I purchased a 2003 4Runne new from Heartland, and when it I purchased a 2003 4Runne new from Heartland, and when it was totaled in an accident, I returned to Heartland and purchased a certified 2008 4 Runne I purchased a 2003 4Runne new from Heartland, and when it was totaled in an accident, I returned to Heartland and purchased a certified 2008 4 Runner from Chrissy Beckner. When it was time for service I returned to Heartland and dealt with Michael Maier. My 2003 4runner was serviced by Heartland, and my 2008 will be also. The service at Heartland can not be matched by any other Toyota dealer. At some point I may downsize for fuel economy, and Chrissy and Heartland will be at the top of my list for shopping. More

Dave Hubbard & Bob Villa are both very friendly. Compared to my purchase of our last new Toyota at Longview Toyota, no comparison Longview is much better. Nice photo and calendar, at Heartland some Compared to my purchase of our last new Toyota at Longview Toyota, no comparison Longview is much better. Nice photo and calendar, at Heartland some young guy, pulls out his phone and says oh yea sure we can take a photo, then it a month later it was finally posted on the face book page. The new car clinic is a PR stunt. I would not recommend Heartland to anyone. Purchased the new Toyota in Oct, and no follow up survey or even to make sure we had the window treatment installed. Go elsewhere.... More

This was my first visit after recently moving to Bremerton. I was extremely pleased with the people, the service, and the great waiting room. I didn't bring my computer, but found I needed some add Bremerton. I was extremely pleased with the people, the service, and the great waiting room. I didn't bring my computer, but found I needed some additional things done so was pleased to discover you had computers available for my use. The little lunch room was great and since I stayed longer, I had lunch too. Thank you for the beverages and for washing and cleaning the inside of my car as it really needed it. I will be back for my next oil change and tune up. More

I had my vehicle serviced twice at this dealership. Both experiences were great. When I needed an extra part for my vehicle the parts desk too the time to locate the part and notified me daily on the status experiences were great. When I needed an extra part for my vehicle the parts desk too the time to locate the part and notified me daily on the status of delivery. I felt at home, while waiting for my vehicle to be serviced. Free Wi/Fi complementary coffee and a knowledge staff are just a few reasons why I will always take my business to Heartland Scion. Thanks More

Everytime I have needed my oil changed, I have always serviced my car at Heartland Toyota in Bremerton. The staff has always been friendly and professional, and I feel that they go beyond their job desc serviced my car at Heartland Toyota in Bremerton. The staff has always been friendly and professional, and I feel that they go beyond their job description to make sure that I am completely satisfied before I leave their facility. Recently I needed to make an immediate, same day appointment because I was worried their was something unusually wrong with my car. Heartland Toyota catered to my school schedule and was able to fit me in as soon as I was finished with class. They reassured me while I was there that they would take care of everything and that it was no problem to see me on such short notice. I really appreciate the extra effort they put in, and I have always had a pleasant experience. I always brag to my friends and coworkers how awesome I think my dealership is after I have been serviced. I could easily go elsewhere to save money, but I am more than happy to stay at Heartland. More