Heartland Toyota

I brought my 2002 RAV4 in for its 120k mile service. I knew uo front that major work would need to be done (head gasket, some valve work, flushing of all fluids, all brakes}. Service Associate Ricky Saly knew uo front that major work would need to be done (head gasket, some valve work, flushing of all fluids, all brakes}. Service Associate Ricky Saly arranged for a free rental car for the four full days the extensive work required. He also kept me informed of the progress of the work which occurred between Christmas and New Years. Ricky also worked to get my automatic transmission replaced at manufacturer's expense. I highly recommend Heartland $oyota Scion (and Ricky Saly in particular) for their consistently outstanding customer service. More

I brought my older model Toyota in for an unplanned service right before Christmas. The repair needed was very involved and of course, that means that it can be costly. The servicing was something that service right before Christmas. The repair needed was very involved and of course, that means that it can be costly. The servicing was something that I really couldn't put off until later. I was concerned that my out of town Christmas plans would be ruined without my car. Ricky was very helpful in giving me alternatives. He arraigned for a rental car at no charge and helped me sort out how to use customer loyalty points and other options to reduce the overall cost of the servicing that needed to be done. He took the time to explain everything that was needed to get my car back on the road. He checked in with me to update me on the progress of the work on my car. I was able to enjoy my Christmas activities using the rental car and my car was ready when promised. Ricky always does a great job of taking care of me and understands my emotional attachment to my car. This particular situation shows his commitment to excellent customer service. PS My husband drives a Ford and has teased me about using a dealer's service department for my car (he thought I would get ripped off). He brought my car in to Heartland Toyota about 2 years ago for routine service and later told me how amazed he was at the organization of the service department and the care the staff takes to assure the best experience for their customers. Thanks Ricky and Heartland Toyota staff! More

Scott Moritz has been my service manager for over five years and has consistently provided knowledgable advice, outstanding service and exceeds my expectations for a service manager. His attention to det years and has consistently provided knowledgable advice, outstanding service and exceeds my expectations for a service manager. His attention to detail and customer focus are unique in todays business world. More

Have used Terry Burkhalter for almost two years for service on Venza including normal oil & filter changes, 15k & 30 k maintenance & some warranty items. Found him knowledgeable and straight forward a service on Venza including normal oil & filter changes, 15k & 30 k maintenance & some warranty items. Found him knowledgeable and straight forward and easy to work with. I will continue to seek him out when I go into the dealership for service. Recommended him to others. R. Thompson More

Our experience at Heartland was very good. We were greeted by Grant Diekman on the lot and I found him to be friendly and engaging without being at all being pushy. The lot had a better choice of inve greeted by Grant Diekman on the lot and I found him to be friendly and engaging without being at all being pushy. The lot had a better choice of inventory than the dealer we had just come from and I thought Grant did a good job of showing inventory while continually qualifying us a buyers. I liked the layout of the shop and had good vibs for others who were working around us while we were engaged with Grant. Found the Tacoma we wanted; felt that we had a good response on pricing and felt the whole transaction, including our wrap up with Jamie was friendly and business-like. Thank you. Forrest Aldrich More

Almost all of our vehicles have been either Honda or Toyota that we bought thru this dealer thru the years and always had them service the vehicles. I recently took in our Scion and Land Cruiser for ser Toyota that we bought thru this dealer thru the years and always had them service the vehicles. I recently took in our Scion and Land Cruiser for service. The Land Cruiser needed a few parts that had to be shipped in. Scott worked with the parts manager and the service technicians to get the Land Cruiser back to me in a timely manner. I have have good experience with all of the people at this dealer. Thanks Scott. More

Many cars and many dealerships later, I can clearly recommend Terry Burkhalter for consistent and superior service responsiveness. I am a demanding customer intent on keeping my Avalon and Hybrid High recommend Terry Burkhalter for consistent and superior service responsiveness. I am a demanding customer intent on keeping my Avalon and Hybrid Highlander in excellent running condition and I almost look forward to visiting this dealership because of Terry. Lou F. PS I do wish their mechanics could figure out the difference between 37PSI and 44PSI for my tires. Getting this right consistently is coming hard despite written request! More

The overall experience was excellent. Shawn was very helpful in assisting with us. The finance department was also very efficient in completing the financial details. We are now the proud owners of a FJ helpful in assisting with us. The finance department was also very efficient in completing the financial details. We are now the proud owners of a FJ cruiser and i will definately be coming back when its time to trade the GM product in for a new truck. More

I took my Celica in for an oil change and I was out of there in less than an hour!!!! I have to say that is a record for me. I was very appreciative of the fast service. Terry is very attentive to any there in less than an hour!!!! I have to say that is a record for me. I was very appreciative of the fast service. Terry is very attentive to any questions I have. For the last 5 visits and all future visits, I want Terry to be my service provider. That more or less tells it all. More

I have been a customer of Heartland Toyota since moving to the area six years ago. I have over 105,000 miles on my 2002 Rav4 and know I will double that because of the quality service I receive from the d to the area six years ago. I have over 105,000 miles on my 2002 Rav4 and know I will double that because of the quality service I receive from the dealership. Thank you. D. Hansen More