Heartland Toyota

I am always pleased with the friendliness, efficiency and knowledge of the service staff at this Toyota dealer's establishment. My most recent visit, for a routine service on my 2004 Toyota Matrix, was, as knowledge of the service staff at this Toyota dealer's establishment. My most recent visit, for a routine service on my 2004 Toyota Matrix, was, as usual, a pleasant experience. The service writer, Scott Moritz, eased me through the (short) waiting time with his competent and skillful discussion of the service to be provided. Fortunately, there were no problems discovered with my vehicle, and I left the establishment feeling that I had received great service. More

We came to purchase a new 2011 Toyota Sienna LE. Our previous 2011 Sienna was totaled 2 weeks ago. My only injury was seatbelt and airbag bruising. This car is the best. When we shared what we were lo previous 2011 Sienna was totaled 2 weeks ago. My only injury was seatbelt and airbag bruising. This car is the best. When we shared what we were looking for, Michael Longmire really listened and found us a car that was perfect. He was courteous and with the help of his manager got us the price we asked for. We enjoyed a mocha while waiting for the completion of the purchase. Michael showed us around the service center and introduced us to the men in charge of that department. We especially liked Michaels sincerity, caring, and professional way he took us through this process. More

Mike is the one to see -- absolutely superb in managing the service to our 2007 Highlander. His recommendations and attention to detail have been superb. Absolutely no room for improvement. the service to our 2007 Highlander. His recommendations and attention to detail have been superb. Absolutely no room for improvement. More

I have bought three Priuses from this dealership and found their sales and service staff excellent. The dealership provides a comfortable place to wait for your car. They are all very attentive and eage found their sales and service staff excellent. The dealership provides a comfortable place to wait for your car. They are all very attentive and eager to help. I will always have my car serviced by them and when I buy a new one, will buy from them. More

I would gladly return for another vehicle purchase if we needed another vehicle because of these two gentlemen. They are kind, patient, and informative. Further, I will recommend them and this dealership to needed another vehicle because of these two gentlemen. They are kind, patient, and informative. Further, I will recommend them and this dealership to my friends and family. Thank you for a painless (as much as possible when buying a new vehicle) experience. More

Heartland Toyota has taken care of my 2005 Toyota Prius since we moved to the area in 2006. The service department has given excellent service and kept my car in top running condition. Of course I would since we moved to the area in 2006. The service department has given excellent service and kept my car in top running condition. Of course I would come to Heartland when my family had need of an additional car for school and work responsibilities. Rick Biehl, our sales representative was considerate, friendly and helpful. He, and the staff at Heartland that I come to for help, can be counted on to be professional. Thank you. More

Shawn was the best sales person I have ever had the pleasure of working with he is friendly and very helpful. I purchased my car from him in March of 2010 and he still follows up with me to make sure I pleasure of working with he is friendly and very helpful. I purchased my car from him in March of 2010 and he still follows up with me to make sure I am still satisfied. I plan to purchase any future vehicles from Shawn. More

Ricky Saly and HeartLand Toyota are the best dealership I've encountered for servicing vehicles. When I recently purchased my Toyota from a different dealership I brought it into have it inspected and had I've encountered for servicing vehicles. When I recently purchased my Toyota from a different dealership I brought it into have it inspected and had the pleasure of meeting Ricky Saly. From the very begining, he was professional, engaging and had an infectious enthusiastic courteous atitude. The Toyota I purchased had high mileage and a timing belt replacment was suggested but we could not determine if one had already been replaced. Ricky made sure that before the expense of the timing belt was incurred, he had his technicians inspected the exisitng belt and indeed it was the original. Ricky then made sure to show me the belt and the cracks that were prevalent to prove the repairs were necessary. Never did I feel pressured into having this expenseive service repair done. While the timing belt was being changed, Ricky called me to explain for just a few dollars more ($40 I believe) he could change out all of the belts since the labor was already included in the timing belt service. Again, above & beyond maximizing the value I was receiving for the costs of the repairs. Did I mention that they were also $400 cheaper in price than my local Toyota dealer whom I had my Sequoia serviced with for the past 5 years! However, the story gets better than that. Within days after purchasing my vehichle from a sister dealership to HeartLand Toyota, my fuel guage went out on the vehicle while I was driving down the highway and I ran out of gas. After having the wonderful experience with Ricky and Heartland Toyota, (I drive 45 miles to Bremerton from Puyallup to have my car serviced at HeartLand Toyota)I had the car towed to HeartLand. Before determining the gas guage was the issue, Ricky 100% assured me if the problem was related to the work that was performed on the car, they would correct the issue and pay for my towing bill. The dealership I purchased the vehicle from with offered no reperations for the faulty gas guage and I did not purchase a warranty. The service we just completed on the new Toyota 4Runner we purchased & the service on our Toyota Sequoia was over $1,500 and the new gas guage was an additional $800 for the part & installation. I told Ricky to just give me the 4Runner back and we would track when to fill up for gas with the trip odometer. He re-assured me that he would talk to his manager and see what he could do. I told him unless he could make a miracle and do it for FREE I could not afford any additional work at this time. He reassured me he had no guarantees with the man upsstairs but to give him until the end of the day. Ricky called me and said because I had purchased the vehicle from a sister dealership, that I spent over $1,500 in service already and that the service manager felt empathy for my situation they waived all of the labor and fixed the gas guage for just the cost of the part of $300. That the dealership would waive that much labor and be sympathetic to my situation, even though I didn't purchase the vehicle from then, will make me a lifelong HeartLand Toyota customer and I tell everyone I can about HeartLand Toyota & Ricky Saly. They are head & shoulders above the rest. More

This service department made us feel like they appreciated our business, unlike so many other service departments where we were made to feel like they were doing US a favor. The wait time was less appreciated our business, unlike so many other service departments where we were made to feel like they were doing US a favor. The wait time was less than expected, we were given complimentary lattes, and they even provided a computer to make the wait time even more care free. I would reccomend this sservice department to anyone. More

When we came to Heartland for service Ricky took excellent care of us. He went above and beyond in service and is one of the best at customer service. He is friendly and helpful and is now our tru excellent care of us. He went above and beyond in service and is one of the best at customer service. He is friendly and helpful and is now our trusted service advisor. He has created a customer for life. We live in Auburn/Lake Tapps and drive all the way out to Bremerton to service our Toyota. More