Heartland Toyota

Dealing with James Alameda was a pleasure. The negotiating was easy and no pressure. It was fun to purchase a car from him. He was great at explaining things to us and spent a lot of time to make negotiating was easy and no pressure. It was fun to purchase a car from him. He was great at explaining things to us and spent a lot of time to make sure we were happy. We like Heartland Toyota anyway, but he makes it even better. We look forward to dealing with him again. Keith and Julie Bremner More

The heartland service staff have been great at helping us maintain our 2005 Prius, so that it is a low cost, dependable car. We get oil changes there, and have purchased a battery and new tires from them. maintain our 2005 Prius, so that it is a low cost, dependable car. We get oil changes there, and have purchased a battery and new tires from them. More

My visit is always great when Alexandra Black is the associate I deal with. She is pleasant, cheerful and helpful. She takes the time to explain the service that is being performed and answers all my q associate I deal with. She is pleasant, cheerful and helpful. She takes the time to explain the service that is being performed and answers all my questions. She takes the time to ensure I get the most for my money. More

I was in for 20,000 mile service. Alex helped me immediately. She completed the paperwork and said it would take about an hour and a half. She came to the cafe and got me one hour and ten minutes la immediately. She completed the paperwork and said it would take about an hour and a half. She came to the cafe and got me one hour and ten minutes later and said I was ready to go. She walked me out to my car explaining a tire wear issue and how they were rotated to accomodate the problem. Very friendly. The car had been washed and floor mats vacuumed. It would be great if all service experiences were this good. More

I just recently went in to my FAVORITE Toyota Dealership, Heartland Toyota in Bremerton, WA in order to have my 2010 RAV 4 Serviced. I was met by a wonderful, wonderful, service advisor, Alexandra Black, wh Heartland Toyota in Bremerton, WA in order to have my 2010 RAV 4 Serviced. I was met by a wonderful, wonderful, service advisor, Alexandra Black, who was very Prompt, Courteous, and cheerful. She helped me quickly and with a SMILE!! She was great. Heartland should hire more like her!!!! Thanks Alex for the wonderful experience. I hope you are my Service Advisor all the time when I come in. Sincerely, Pastor James Bennett Olalla, WA. More

Having your car serviced is usually a mundane experience, however, dealing with Alex Black left me with a positive feeling. From her friendly greeting until she walked me out to my car, her customer servic however, dealing with Alex Black left me with a positive feeling. From her friendly greeting until she walked me out to my car, her customer service was the best! Thank you Alex! More

I am a three-time buyer from Heartland Toyota and was very pleased with my experience on this third purchase. We were helped by Rabar Ali who took us on our test drive of a fully loaded Camry Hybrid and very pleased with my experience on this third purchase. We were helped by Rabar Ali who took us on our test drive of a fully loaded Camry Hybrid and he was very responsive to our questions about the various components. Back at the dealership we dealt mainly with James Alameda who was VERY energetic and outgoing without being over the line. He treated us very well during the negotiations ad discussions. We would definitely refer Heartland, Rabar, and James to anyone looking for a good car buying experience. Good job! More

I was greeted by a freindly service advisor (Scott) who looked into the history of the service of my truck and noted that I had taken very good care of my truck. He noted that there were 2 recalls on my 20 looked into the history of the service of my truck and noted that I had taken very good care of my truck. He noted that there were 2 recalls on my 2009 Tacoma and asked if anyone had explained them to me. I have had my truck seviced at 2 other dealerships and nobody mentioned them. He asked if I had the time to take care of them now or schedule to do them later. He told me how long it would take to do them and service my truck, and took care of it. I liked the dealing with only 1 person, as he was the cashier also. This dealership has become my place to go for service and if I need a new truck, this is the place for me. More

Absolutely do not use this dealership for service. They screwed up our car permanently. They replaced two wrong bearings and then less than a week later they both went bad. They were put in wrong AND they screwed up our car permanently. They replaced two wrong bearings and then less than a week later they both went bad. They were put in wrong AND they were never the ones that needed to be changed in the first place! On top of that they broke other pieces of our sequoia. It's like they lifted the hood and banged everything inside with a mallot. Four grand later and we're still dealing with problems. More

Mike Meier was very nice, courteous, and extremely helpful when I definitely needed help. In the future, I will always ask for him when I need service. Thank you, Mike, for your help and understanding helpful when I definitely needed help. In the future, I will always ask for him when I need service. Thank you, Mike, for your help and understanding. Kathie Peron-Matthews More