Heartland Toyota

Mike is great to work with. He kept me informed along the way on how my warranty service was progressing. The entire service staff should be commended for the level of service Haselwood provides... the way on how my warranty service was progressing. The entire service staff should be commended for the level of service Haselwood provides... More

The service manager Scott Moritz was very helpful in arranging an oil change, and replacement of a front headlight and rear taillight on our 2005 Toyota Prius in August 2011. He even helped put in a re arranging an oil change, and replacement of a front headlight and rear taillight on our 2005 Toyota Prius in August 2011. He even helped put in a rear wiper blade replacement that I had bought at the parts counter. More

I would like to praise Chrissy for all her help through the buying process. Chrissy was polite, responded to all of my questions and was very professional in her dealings with me. Her overall attitud the buying process. Chrissy was polite, responded to all of my questions and was very professional in her dealings with me. Her overall attitude during the entire deal assisted in me making up my mind on the vehicle I came from Tacoma to Bremerton to look at. In my book of Chrissy is a jewel and an outstanding employee. I also want to thank Mr. Bob Villa the finance manager for all of his time. He took the extra time to explain all my options. He also is an outstanding individual. My thanks to both persons, and to Heartland Toyota. James Klien More

I had a wonderful experience during a recent 30,000 mile servicing appointment this weekend! Check in was like clockwork, even when I showed up a bit early! The service was clearly explained to me, and th servicing appointment this weekend! Check in was like clockwork, even when I showed up a bit early! The service was clearly explained to me, and the estimated cost exactly equaled what the final expense sheet read. Although I had failed to prearrange a shuttle, Scott rounded up a driver an I was safely delivered to my employer for several hours of work while the car was in the shop. Shuttle pick up was prompt as well, with a driver who was both charming and conversational, and swiftly returned me to my freshly washed car. It is because of this type of customer service that I continue to return to my dealership for even routine maintenance such as oil changes. I am a highly satisfied Heartland customer. More

Tom efficiently scheduled my vehicle for service, provided a free beverage coupon for both my daughter and I while we waited for the service to be performed. Tom also updated us on the progress of th provided a free beverage coupon for both my daughter and I while we waited for the service to be performed. Tom also updated us on the progress of the service and promptly checked us out when the service was completed. I really appreciated not having to fill out multiple forms and the auto fill feature for my contact information. The service was performed on time and as quoted. The "frosting on the cake" was Tom also had the vehicle washed and cleaned. Thank you Tom! More

Chrissy provided a relaxed car buying experience. We communicated via email and she found me exactly what I was looking for and had it delivered to her dealership in one day. She made me an offer on my communicated via email and she found me exactly what I was looking for and had it delivered to her dealership in one day. She made me an offer on my trade via email and offered me the same when we arrived. She was personable, friendly, knowledgable and honest. I would highly recommend her to anyone looking to buy a Toyota. It was the most hassle free car buying experience. More

I really appreciate the honesty and professionalism that Scott Moritz has shown me every time I have used the service department. He kept me informed at periodic intervals. Great customer service. Scott Moritz has shown me every time I have used the service department. He kept me informed at periodic intervals. Great customer service. More

Starting in 1998 with my first 4Runner (which I still drive!), I won't buy anything but Toyota. In the past 13 years I've had experience with several Toyota dealerships and I have to say that Hartland To drive!), I won't buy anything but Toyota. In the past 13 years I've had experience with several Toyota dealerships and I have to say that Hartland Toyota's service totally blows all the others away! My dealings with Mike Maier in Service were great and he not only kept me up-to-date on the attention my car needed, he was personable, friendly and honest. Being a woman, it also didn't go unnoticed by me that not once did Mike even come close to talking down to me, something I've experienced at other dealerships. I also can't thank the mechanic who's name I didn't get, that worked on my car. Like Mike, he also went above and beyond what was required of him, even staying after hours so I could get my vehicle returned to me on time. In the future I definitely won't use any Service Department other than Hartland Toyota's, nor will I deal with anyone but Mike. Sincerely, Sandi Kolp-Tocco More

Rick, was real friendly, and knowledgeable about the truck, we felt like we were buying a truck from a friend. Rick went out of his way to make us feel like we made the right purchase. We are enjoying o truck, we felt like we were buying a truck from a friend. Rick went out of his way to make us feel like we made the right purchase. We are enjoying our truck very much and thank, Rick, Mike and Chuck, for there help. Gene McPherson More

Went in yesterday for my first service on my new Camry. I was checked in right away. I was able to enjoy a latte in their cafe - and just relax while i waited for my vehicle to be serviced, oil changed, a I was checked in right away. I was able to enjoy a latte in their cafe - and just relax while i waited for my vehicle to be serviced, oil changed, and car washed. This dealership made my buying experience hassle free, finance department was excellent, and now the service department - exceptional. Thank you Heartland!! More