Heartland Toyota

Dave Brooke is one of Toyota's national top mechanics. Tom Diefendorf is the general manager and clearly has an eye on having the top customer service available. Tom Diefendorf is the general manager and clearly has an eye on having the top customer service available. More

I bought the car here and have had it serviced here since I purchased it. Every time I bring it in for service everyone has be friendly and helpful esp. Terry he went beyond expectations when I talked to h I purchased it. Every time I bring it in for service everyone has be friendly and helpful esp. Terry he went beyond expectations when I talked to him about missing the lug wrench and jack handle kit. They are going to replace for me and no cost. More

We took 2 of our 3 cars, all 3 purchased from Heartland, We took 2 of our 3 cars, all 3 purchased from Heartland, in for service on a busy Saturday. One great thing about Heartland Toyota is that you are We took 2 of our 3 cars, all 3 purchased from Heartland, in for service on a busy Saturday. One great thing about Heartland Toyota is that you are greeted by friendly, smiling people, who go out of their way to make you feel welcome and that you and your business is important to them. Terry Bulkhalter was great about reentering some of our personal data, so it read the way we wanted. He then took in the info on the service needs and asked if we wanted the free car wash and vacuum...always a great thing to have done in this area. Our service was done sooner then expected and Terry proceeded to tell us about an issue with our snow tires on our Camry and what to do next time they are put on to correct the problem. This was greatly appreciated! Our second vechile was a used Honda Ridgeline, oil changed, tires rotated, burned out bulb replaced, washed and vacuumed all within the hour time. I needed to have some weather stripping replaced on the drivers door and Terry helped us get that ordered and scheduled a service appt to have it done. I have always felt like my questions and requests have been listened to and handled with respect. This is a nice bonus for a woman. :) We have always had excellent service from the service dept and from our favorite sales person, Mike Santander. In a time of cut backs and unfortunately quality of service, it is great to have a dealership like Heartland and people like Terry, Mike, the Barista staff,and the parts and service departments that still believe in and practice CUSTOMER SERVICE with a smile. Thank you Terry for your great service. Barb and Vince Vidal More

Very professional, courteous, approachable (love the customer service lounge, an A++). I am not trying to "bash" Southern California" but services here in PacNorwest are way far better. Please continue customer service lounge, an A++). I am not trying to "bash" Southern California" but services here in PacNorwest are way far better. Please continue doing your EXCELLENT services throughout the following years. More

Mike Maier, Service manager was very helpful and professional. This dealership is great! I'll see them when it comes time to purchase new or used again! professional. This dealership is great! I'll see them when it comes time to purchase new or used again! More

We purchased a 2006 Camry from Heartland Toyota online. From the moment we contacted Heartland we were impressed with their professionalism and courtesy. Their price was several hundreds of dollars less t From the moment we contacted Heartland we were impressed with their professionalism and courtesy. Their price was several hundreds of dollars less than the offer from our local Toyota dealership. Even though live approximately a hour and a half away from Heartland we take our car to them for servicing. We frequently are assisted by Mike Maier when we arrive at the dealership. Mike is a true professional. His attitude is always cheerful, he carefully explains the service involved and the costs associated with the service. I would consider Mike Heartland's good will ambassador. Are we satisfied with Heartland and would we purchase another car from them? We definitely will. More

Dealing with James Alameda was a pleasure. The negotiating was easy and no pressure. It was fun to purchase a car from him. He was great at explaining things to us and spent a lot of time to make negotiating was easy and no pressure. It was fun to purchase a car from him. He was great at explaining things to us and spent a lot of time to make sure we were happy. We like Heartland Toyota anyway, but he makes it even better. We look forward to dealing with him again. Keith and Julie Bremner More

The heartland service staff have been great at helping us maintain our 2005 Prius, so that it is a low cost, dependable car. We get oil changes there, and have purchased a battery and new tires from them. maintain our 2005 Prius, so that it is a low cost, dependable car. We get oil changes there, and have purchased a battery and new tires from them. More

I was in for 20,000 mile service. Alex helped me immediately. She completed the paperwork and said it would take about an hour and a half. She came to the cafe and got me one hour and ten minutes la immediately. She completed the paperwork and said it would take about an hour and a half. She came to the cafe and got me one hour and ten minutes later and said I was ready to go. She walked me out to my car explaining a tire wear issue and how they were rotated to accomodate the problem. Very friendly. The car had been washed and floor mats vacuumed. It would be great if all service experiences were this good. More

I just recently went in to my FAVORITE Toyota Dealership, Heartland Toyota in Bremerton, WA in order to have my 2010 RAV 4 Serviced. I was met by a wonderful, wonderful, service advisor, Alexandra Black, wh Heartland Toyota in Bremerton, WA in order to have my 2010 RAV 4 Serviced. I was met by a wonderful, wonderful, service advisor, Alexandra Black, who was very Prompt, Courteous, and cheerful. She helped me quickly and with a SMILE!! She was great. Heartland should hire more like her!!!! Thanks Alex for the wonderful experience. I hope you are my Service Advisor all the time when I come in. Sincerely, Pastor James Bennett Olalla, WA. More