Heartland Toyota

Many cars and many dealerships later, I can clearly recommend Terry Burkhalter for consistent and superior service responsiveness. I am a demanding customer intent on keeping my Avalon and Hybrid High recommend Terry Burkhalter for consistent and superior service responsiveness. I am a demanding customer intent on keeping my Avalon and Hybrid Highlander in excellent running condition and I almost look forward to visiting this dealership because of Terry. Lou F. PS I do wish their mechanics could figure out the difference between 37PSI and 44PSI for my tires. Getting this right consistently is coming hard despite written request! More

I took my Celica in for an oil change and I was out of there in less than an hour!!!! I have to say that is a record for me. I was very appreciative of the fast service. Terry is very attentive to any there in less than an hour!!!! I have to say that is a record for me. I was very appreciative of the fast service. Terry is very attentive to any questions I have. For the last 5 visits and all future visits, I want Terry to be my service provider. That more or less tells it all. More

I have been a customer of Heartland Toyota since moving to the area six years ago. I have over 105,000 miles on my 2002 Rav4 and know I will double that because of the quality service I receive from the d to the area six years ago. I have over 105,000 miles on my 2002 Rav4 and know I will double that because of the quality service I receive from the dealership. Thank you. D. Hansen More

We had a pesky Rodent who decided to take up residence in our warm engine compartment. It munched away on some of our wiring and of course all the bells, whistles and WARNING lights on our Toyota Sienna came our warm engine compartment. It munched away on some of our wiring and of course all the bells, whistles and WARNING lights on our Toyota Sienna came on. We live in Port Townsend and we were told not to drive the car and Jeff kindly made arrangements for the car to be towed to the dealership in Bremerton. We insisted we wanted to go to Bremerton and away they went. Needless to say we heard from Jeff that afternoon with the damage results and the out the door bill. We were called the next morning as he told us we would and we picked up the car and the rest is history. I told Jeff about a product that we used on our other car to keep the pesky critters away, but had not done for the Invincible Toyota. We now have the product placed in both engine compartments. Thanks Toyota and Jeff for a pleasant(mostly)visit to your service department. Sharon and Robert W. More

After a routine oil change Doug noticed fluid leaking from somewhere on the engine but was unable to pinpoint the source -Ricky told me to put about 200 miles of driving and then bring my car(2008 Avalon from somewhere on the engine but was unable to pinpoint the source -Ricky told me to put about 200 miles of driving and then bring my car(2008 Avalon Limited) back for another check. Doug found a suspected area which required an engine removal to fix the problem - while doing so another leak was discovered in the power steering rack - this was also fixed . All in all the job took 3 days to complete which in my opinion was fast work indeed . If it had not been for the professional attitude and skill (and a less honest dealership) I could have had real trouble one day . I'm very glad I bought my car from Heartland Toyota and it will always be serviced by these pro's . More

I needed to take my Toyota 1997 Rav4 in for an oil change and ozone treatment (musty)... Mike Maier was kind enough to work around my schedule as much as possible. He made sure the oil change and inspection and ozone treatment (musty)... Mike Maier was kind enough to work around my schedule as much as possible. He made sure the oil change and inspection was completed in time to get the vehicle to another building where the people at Kia have the ozone machine. All the paper work was in order and waiting for me the next day when I was scheduled to pick up the Rav. A couple of weeks ago, the battery (which was purchased August, 2010, didn't appear to be holding a charge. I called Mike and he told me to bring it in so they could test the battery... sure enough! Battery was bad...they replaced it free of charge. (18 mos. warranty on the battery for replacement). Last winter, the same Rav had a sensor go out right when some of the worst storms hit... and, of course, my studded tires are on the Rav! Mike received the Rav from the towing company and kept me informed at every step about the progress of the work and what it would cost me to fix it. When I picked up the car, Mike explained everything that was on the paperwork and answered any questions I had. I never get any "attitude" at Toyota from ANY of the staff when I ask a question or need some advice. They ALWAYS have been helpful, friendly and professional....but it's more than that...they treat me like family... . Sometimes, I hang out in the cafe longer than I need to when my car is receiving maintenance... free latte, free wi-fi, and great people! What more can a customer ask for? I would recommend them to all Toyota owners... especially, Mike Maier...he's my favorite. He gives customers 110%, and has not failed me once! I hope Toyota appreciates him as much as I do. Don't have a Toyota? Get one! My Rav4 has 209,000 miles on it with mostly just regular maintenance! -Caryn Roth More

I would like to thank Chuck Scott, General Sales Manager, for his hard work in making a dream come true for me. I just took delivery of a 2011 Land Cruiser which I ordered some six months ago. With the tsuna for his hard work in making a dream come true for me. I just took delivery of a 2011 Land Cruiser which I ordered some six months ago. With the tsunami and the floods in Thailand no one could be sure I would ever recieve the vehicle I ordered. Chuck called me, stayed in touch with me thoroughout the months updating me on my order and its progress. I always felt that Chuck would make it happen... and he did! I have four boys and now I have a vehicle that will get them and all their soccer gear in one vehicle and we can travel as a family. Before we would always have to take two cars. My wife is very happy about that! Chrissy Beckner handled our financing and even though I had a very good rate at Navy Federal Credit Union, she got me a lower interest rate which saved me time and money. Having four boys, I wish I had a daughter like Chrissy. She is outstanding. Thanks again to the entire staff at Heartland, they made my dream come true. More

The reason for my visit was a regular vehicle checkup. Terry greeted me warmly and quickly had my SUV checked in and me settled in the waiting area with a free latte. My car was returned to me in the sta Terry greeted me warmly and quickly had my SUV checked in and me settled in the waiting area with a free latte. My car was returned to me in the stated amount of time, clean and ready to go. Terry again was very friendly and efficient getting the paperwork processed and I was out the door in just a few minutes. The waiting area is extremely comfortable and accomodating; free latte, free bottled water, comfortable seating and enough room to spread out and work. Being able to work while waiting helps pass the time and allows customers to be productive. I don't mind a bit being "stuck at the dealership for an hour"...I don't feel "stuck" at all! Thank you Heartland Toyota for all you do for your customers!! Bea More

First off it appears most of the positive reviews were written by employees. Second, I spent two days negotiating a price for a vehicle. We finally agreed on price and interest rate. Our credit was ran, w written by employees. Second, I spent two days negotiating a price for a vehicle. We finally agreed on price and interest rate. Our credit was ran, we were approved for the negotiated interest rate, signed the contract, turned over the keys to our trade in and spent the next day and a half happy with our new car. Then we got a call from the finance department. They said our interest rate would now be 4% higher because we declined the optional GAP insurance. I think this was a scam from the very beginning. If they knew a day later that we had to purchase the GAP insurance to qualify for the 2.9%, then they knew when they sold me the car and wrote up the contract. So they wrote the contract knowing that it was a lie. Needless to say I was not willing to pay 4% more interest and while I could have financed through my personal bank I decided to return the car and get my trade-in back. I will not conduct business with a company that has shady practices. Also, while purchasing the car. They didn't fill it up with , They wouldn't have given me the 2nd key to the car if I didn't ask for it (They did the same thing with my trade-in when I got it back). The financing agent talked to my wife and I in a condescending tone the entire time I we had to DEAL with her. By the way I'm an E-6 in the military and my wife and I have excellent credit so a %8 interest rate is absurd. ******UPDATE****** As an update to my last review. I ended up purchasing a vehicle from a different dealership and I am very satisfied. In the meantime Heartland Toyota took my work number off of my credit application and called my Chief (Supervisor) to complain that I came in the show room in "full uniform and made a scene". For the record I was in uniform because I came from work to bring their van back and get my car back. I was angry but at no time did I raise my voice or "cause a scene." Well guess what my entire command already knows about how they tried to screw me so they didn't care when Heartland called. I CANNOT BELIEVE A "PROFESSIONAL" COMPANY WOULD PLAY CHILDISH GAMES LIKE THIS. Grow up! You lost alot of customers because of your dishonest practices. Change your ways or deal with negative reviews. What happened to the days of "The customer is always right"........... More

I walked in the door, was greeted and offered a chair. Paper work was done, listing what needed to be done. I was given a slip for coffee in the cafe. While there Scott came in at least two times, first t Paper work was done, listing what needed to be done. I was given a slip for coffee in the cafe. While there Scott came in at least two times, first to tell me the problem and the repair costs. I gave my OK. Scott came back a little later to tell me it was about finished and they were washing and vacuming the car. When that was done, Scott came to get me in the cafe, paid the bill and Scott than escorted me to the car. I looked great and the lights now work consistently. Thank you, for a good experience. Loretta L Sluys More