Heartland Toyota

This was my first experience with Heartland Toyota and I will be back! From the moment I was greeted by Rick Wessel I was beyond taken care of. He was very personable, knowledgable, and went above and beyon will be back! From the moment I was greeted by Rick Wessel I was beyond taken care of. He was very personable, knowledgable, and went above and beyond to help me and get the best price for me. I was never pressured and he worked very hard to meet my needs fiscally and in a timely manner. He was good about keeping me posted as to the status of my vehicle. Rick went above and beyond what I would have expected his job description to entail to help me as I had my 17 month old daughter with me. When I return in the future for service I will request to work with Rick. More

People i dealt with were very friendly and no pressure. they left the next move up to me and did not hound me with phone calls. they were very knowledgable about the product and did everything they could they left the next move up to me and did not hound me with phone calls. they were very knowledgable about the product and did everything they could to help me make a decision. i came away with the car i wanted and was a happy customer. More

We recently had reason to take our Avalon to Heartland Toyota for a service and checkup. We were helped by Terry Burkhalter. We knew we had to wait from 2-3 hours for the work to be done. He kept us up to Toyota for a service and checkup. We were helped by Terry Burkhalter. We knew we had to wait from 2-3 hours for the work to be done. He kept us up to date on what was going on and told us of what other work needed to be done at that time as well as in the near future. He seemed to be very straight-forward with us and very respectful and we didn't feel he was out to sell us on any unnecessary repairs which we most appreciated. I would recommend him to anyone needing service there. We have dealt with Heartland over the years on another car and have always felt they were very professional and considerate. More

I have enjoyed the service that Ricky Saly has provided me. Every time I call he makes sure that he will be there to take care of my car.He is the Best! me. Every time I call he makes sure that he will be there to take care of my car.He is the Best! More

Really enjoyed working with Rick. Very knowledgeable and informative without being pushy. Responded to emails and phone calls quickly and with answers to our questions. It was a very comfortable process a informative without being pushy. Responded to emails and phone calls quickly and with answers to our questions. It was a very comfortable process and we have a beautiful new car! More

Took in my 2012 Camry Hybrid for spoiler installation. Scott Moritz was my Service Rep and he was EXTREMELY friendly and helpful. I felt like I was receiving 5 star service from Scott and Heartland. So Scott Moritz was my Service Rep and he was EXTREMELY friendly and helpful. I felt like I was receiving 5 star service from Scott and Heartland. So happy that they are my local dealership! More

Scott Moritz has always given me very good service when I have had my Lexus in the shop. He explains the issues in terms that I can understand and advises me on the best approach to servicing my car. I rea have had my Lexus in the shop. He explains the issues in terms that I can understand and advises me on the best approach to servicing my car. I really appreciate this. More

Dave Brooke is one of Toyota's national top mechanics. Tom Diefendorf is the general manager and clearly has an eye on having the top customer service available. Tom Diefendorf is the general manager and clearly has an eye on having the top customer service available. More

I bought the car here and have had it serviced here since I purchased it. Every time I bring it in for service everyone has be friendly and helpful esp. Terry he went beyond expectations when I talked to h I purchased it. Every time I bring it in for service everyone has be friendly and helpful esp. Terry he went beyond expectations when I talked to him about missing the lug wrench and jack handle kit. They are going to replace for me and no cost. More

We took 2 of our 3 cars, all 3 purchased from Heartland, We took 2 of our 3 cars, all 3 purchased from Heartland, in for service on a busy Saturday. One great thing about Heartland Toyota is that you are We took 2 of our 3 cars, all 3 purchased from Heartland, in for service on a busy Saturday. One great thing about Heartland Toyota is that you are greeted by friendly, smiling people, who go out of their way to make you feel welcome and that you and your business is important to them. Terry Bulkhalter was great about reentering some of our personal data, so it read the way we wanted. He then took in the info on the service needs and asked if we wanted the free car wash and vacuum...always a great thing to have done in this area. Our service was done sooner then expected and Terry proceeded to tell us about an issue with our snow tires on our Camry and what to do next time they are put on to correct the problem. This was greatly appreciated! Our second vechile was a used Honda Ridgeline, oil changed, tires rotated, burned out bulb replaced, washed and vacuumed all within the hour time. I needed to have some weather stripping replaced on the drivers door and Terry helped us get that ordered and scheduled a service appt to have it done. I have always felt like my questions and requests have been listened to and handled with respect. This is a nice bonus for a woman. :) We have always had excellent service from the service dept and from our favorite sales person, Mike Santander. In a time of cut backs and unfortunately quality of service, it is great to have a dealership like Heartland and people like Terry, Mike, the Barista staff,and the parts and service departments that still believe in and practice CUSTOMER SERVICE with a smile. Thank you Terry for your great service. Barb and Vince Vidal More