Heartland Toyota

The service at Heartland Toyota is excellent. When our new used car broke down the day after we drove it home, Heartland immediately said they would pay for the repairs, no questions asked. They contacted new used car broke down the day after we drove it home, Heartland immediately said they would pay for the repairs, no questions asked. They contacted the garage, paid the bill (which I never even saw) and were 100% honorable, quick, and easy to deal with throughout. Couldn't recommend them more highly. More

Quality and efficienty of service. I feel well served, confident in what is being done, and satisfied when the service is complete.The person I work with is very comfortable and I trust his judgement. confident in what is being done, and satisfied when the service is complete.The person I work with is very comfortable and I trust his judgement. More

Grant Diekman was outstanding in helping me find a new car. He was also invaluable in providing me additional information relative to my "totalled" Toyota Solara. He was very sympathetic with my situati car. He was also invaluable in providing me additional information relative to my "totalled" Toyota Solara. He was very sympathetic with my situation and listned carefully to what I wanted in a new car. He was never pushy or hurried. When I asked him to bring a car from a distant city for me to look at, he had it there the next day. Test driving with him was a nice experience - not a lot of talking and ,again, no hard sell pressure. It's obvious he has had a long, successful history as a car salesman. I highly recommend him and Heartland Toyota. While I did not buy my former car at Heartland, I did have it serviced there over a 12 year period. The service staff are all very good and commited to customer service. That is the main reason I immediately went to Heartland when I needed a new car. Furthermore the facilities are top notch with a small cafe, tv waiting area, computer area with internet access - all well laid out and not cramped. I am an extremely satisfied Heartland customer. More

In all of my years of purchasing a vehicle and dealing with vehicle service issues I have never considered it an enjoyable experience and usually are cautiously pessemistic especially with service issues. with vehicle service issues I have never considered it an enjoyable experience and usually are cautiously pessemistic especially with service issues. I have always stayed with the Toyota brand simply because of its reputation for quality, but at this point another reason that I continue to purchase and service both of my Toyota vehicles at Heartland Toyota is because of the appreciation that my service agent shows me as a customer. Whenever I walk in I am greeted with a friendly smile, a warm welcome and a truly pleasant person that always exhibits a willingness to treat me extra special. This is such a rare occurrence in todays world that i want to make sure people like Ricky Saly are recognized for the value they add to their employer because of their professionalism and pride in their work. I will never go anywhere else to purchase or service my vehicles. Please pass on my sincere appreciation to Ricky. Thanks More

Michael Maier has always been very helpful and picky when it come to our 2009 Rav-4. He treats it as if it were his own. My wife & I LIKE that! He is a people person and I can tell he really likes his job a it come to our 2009 Rav-4. He treats it as if it were his own. My wife & I LIKE that! He is a people person and I can tell he really likes his job and what he's doing. I do not have to worry about our Rav when it is in his hands. He makes SURE that from the time I give him the keys till when he returns them to me, that the servicing, right down to the car wash, is done right! before it is returned to me. It is my opinion that Mike is a very valuable asset to your Dealership,and as long as he remains your employee we WILL be buying another Toyota from you just so we can keep having Mike as our Advisor. My wife and I have bought a lot of new SUV's & Trucks over the years of all makes and models in the Kitsap County area. Mike by far, has been the best Tech Advisor we have ever had! Way to go Mike!!! Dave & Laura Erixson More

This visit was only for an oil change but Ms. Alex Black made me feel welcome and valued as a customer. We have purchased two new vehicles from Heartland during the past 5 years and are happy with the sale made me feel welcome and valued as a customer. We have purchased two new vehicles from Heartland during the past 5 years and are happy with the sales and service staff. Chrissy in sales and Alex in service both deserve gold stars. More

I arrived at the dealership for service on my Sienna and was immediately greeted by Michael Maier. The service was done promptly I left happy! was immediately greeted by Michael Maier. The service was done promptly I left happy! More

All work completed satisfactorily within promised time frame and within estimated costs. Friendly staff, nice waiting area, good coffee, free bottled water, computer access and free wifi. frame and within estimated costs. Friendly staff, nice waiting area, good coffee, free bottled water, computer access and free wifi. More

I worked with Ricky Saly as a service representative. He was great, very friendly and very considerate. When the service and repair was determined to be longer than anticipated her arranged for me to get a was great, very friendly and very considerate. When the service and repair was determined to be longer than anticipated her arranged for me to get a car to make the rest of my day productive. More

Bill Cote provide all the necessary information for me to make a knowledgeable purchasing decision. I appreciate his willingness to work with me to make this purchase easy and stress free and I strongly reco make a knowledgeable purchasing decision. I appreciate his willingness to work with me to make this purchase easy and stress free and I strongly recommend him. Chrissy Beckner provided me with easy to understand financial and warranty information. She clearly explained the contracting process and extended warranty coverage. I appreciate the professionalism provide by all of the Heartland Toyota staff. More