Heartland Toyota

This is the 4th vehicle that we have purchased from James Alameda. James takes the time to ensure that the vehicle being selected is the right vehicle with the needed options to fit our family. James is at Alameda. James takes the time to ensure that the vehicle being selected is the right vehicle with the needed options to fit our family. James is attentive to the needs of the customers and greets them with a smile. Even when he has multiple customers he makes sure to not leave anyone waiting making the buying process go smoothly. We will continue doing business with Heartland Toyota and James Alameda. Thanks Again. More

Scott was on his way to meet me when I pulled my car into the service drop off! I wasn't expecting someone to actually greet me on my way into the service department so I just walked by Scott and began to s the service drop off! I wasn't expecting someone to actually greet me on my way into the service department so I just walked by Scott and began to sit down at the waiting area when Scott turned and in a very friendly voice said "I can take care of you now". But it doesn't stop there. The technicians always do excellent work and on time and I feel guilty when my dirty car returns washed, vacuumed, and ready to go! Scott must have looked over my service plan with the technician and determined it was time to replace the wiper blades since it was covered on the service plan and they may be in not so good shape by my next service. This is the 3rd vehicle I've purchased from Heartland so far - you always feel like your part of the family. More

Rick was wonderful. Very helpful, knowledgable, and friendly. We love our new Sienna and are happy with our experience at Heartland Toyota. We recommend them. friendly. We love our new Sienna and are happy with our experience at Heartland Toyota. We recommend them. More

Patrick Fendley was very friendly and quite knowledgable. He answered all of our questions and told us things we hadn't thought of that we were glad to know. As a salesman he is very easy to work with, and He answered all of our questions and told us things we hadn't thought of that we were glad to know. As a salesman he is very easy to work with, and not the least bit pushy. He is of the generation that is very informed about technical aspects of the complexities of the numerous computer components of this car. He easily explained what we needed to know in language that was very understandable. The price was easily reached without all of the back and forth tactics between salesman and manager that many dealerships use. In general we felt very well taken care of and love our new Prius V! We also love the attitude of the employees, ambiance of the dealership and the way all of that speaks to the care and concern the owners of the dealership. More

I have to say that Alexandra Black, aka Alex, has exceptional customer service. I as a woman always felt like I was getting she shaft when taking in any of our vehicles for service at other places, exceptional customer service. I as a woman always felt like I was getting she shaft when taking in any of our vehicles for service at other places, but with Alex those concerns are set aside and I know that I’m being treated fairly. Her knowledge in her job, the comfort of knowing she will explain exactly what is needed and calls if any update, plus her out going personality gives me the confidence in the workmanship I will receive. The work I have received at Heart Land Toyota service dept has been the excellent! Thank you Alex! More

I had my vehicle serviced for repair at this dealer recently. Mr. Scott Moritz handled my appointment and I must say not only did I get a great rate for the work done, the customer service, the timeli recently. Mr. Scott Moritz handled my appointment and I must say not only did I get a great rate for the work done, the customer service, the timeliness, the friendliness, the professionalism, and the quality and guarantee of the work is superb! Mr. Moritz went out his way and provided me a complimentary rental car ( a new 2013 corolla) for a day while my corolla is being worked on. He called me a couple of times that day and updated me the estimates and status of the work being done. His dedication, hard work and outstanding customer service is a reflection of this dealerships success. This is one of the many positive experience I received at this dealership for the last 16 years. More

I received a letter from Heartland Toyota stating their interest in purchasing my used vehicle. I went to their site on the Internet. I used the quote function. Within minutes, I received a warm friendl interest in purchasing my used vehicle. I went to their site on the Internet. I used the quote function. Within minutes, I received a warm friendly E-mail from Steve Hewitt. Next, a phone call to Steve and then a visit to the dealership. Then, a 2013 Prius out the door to my house. ALL the above mainly because of the warm FAMILY type atmosphere presented by Steve Hewitt and fellow Customer Service Reps associated with my auto purchase. May the Light from a Thousand SUNS shine upon this dealership and the employees that make it function SUPERBLY. I am ever grateful for this OUTSTANDING Experience. Frederick Vaillancourt More

My Dad found a 2013 Tacoma JUST LIKE I WANTED! We contacted Mike Santander, and he worked with me and put me in touch with James Alamea, and Jim Vamvus who helped me obtain financing and trade in my contacted Mike Santander, and he worked with me and put me in touch with James Alamea, and Jim Vamvus who helped me obtain financing and trade in my Hyundai Accent with my dad being there as I had to work. Got the deal done, and then I came on lunch and signed papers and picked up my truck! Heartland Toyota and these three gentlemen went ABOVE AND BEYOND, to give me excellent customer service! I love my Toyota and am a Heartland customer for life, just because of, James Alameda, Mike Santander and Jim Vamvus!! YOU ALL ARE GREAT!! Jennifer Bennett Port Orchard, WA More

Ricky, as always, was able to get my Chevy S-10 serviced correctly and on time whereas the Chevy dealer was not as capable. Ricky always ensures that he "finds" me a discount such as my Kitsap Card or anoth correctly and on time whereas the Chevy dealer was not as capable. Ricky always ensures that he "finds" me a discount such as my Kitsap Card or another special which Heartland is running at the time. More

I have been a customer of Heartland Toyota for the past 20 years. Though I did not buy my cars at this dealership I had both vehicles a Cressida first and now the Avalon serviced there. My contact pers 20 years. Though I did not buy my cars at this dealership I had both vehicles a Cressida first and now the Avalon serviced there. My contact person for quite a while now has been Ricky Saly and I find him to be very knowledgeable and helpful and it is a good feeling to be always greeted with a smile. He is a great and valuable representative of this company. Having been a Business Manager for a Toyota Dealer for many years before retirement I am well aware of the demands of high standards that Toyota sets for is dealerships and I know that Heartland Toyota and Scion excel. More