Heartland Toyota

Steve Hewitt was very nice to work with and likewise the General manager Tom Diefendorf. Nothing was high pressure but just business. Very friendly and professional. Joe and Carol General manager Tom Diefendorf. Nothing was high pressure but just business. Very friendly and professional. Joe and Carol More

Ricky Sally and the service department are hands down the best around. They are prompt, courteous and always spot on (or under) with their estimates and time to repairs. I could take my Toyota closer to my best around. They are prompt, courteous and always spot on (or under) with their estimates and time to repairs. I could take my Toyota closer to my job in Olympia but I wouldn't think of going anywhere else! Its because of Ricky and his crew that when its time for a new Toyota I'll be shopping at Heartland Toyota. More

Aaron Smith has taken care of my service needs many times. He always does a great job and makes sure that the service experience is convenient for me so I can manage my day. times. He always does a great job and makes sure that the service experience is convenient for me so I can manage my day. More

Brittney and James made the trade in and purchase experience very easy. I was very pleased with the ease of my trade in and the purchase of the new vehicle. The dealership is also a place that I coul experience very easy. I was very pleased with the ease of my trade in and the purchase of the new vehicle. The dealership is also a place that I could work as well which made the day even better considering the length of time needed for the transaction. More

I found a used car online at Heartland Toyota and called to check if it was still available. Dak answered my call and gave me good information. When I arrived he had moved the car up front and printed the V to check if it was still available. Dak answered my call and gave me good information. When I arrived he had moved the car up front and printed the VIN report. Dak was great to work with. He answered all my questions and guided me thru the purchase. It was a very positive experience at Heartland Toyota. More

My car was just recently rear-ended at an intersection, and subsequently totaled. I was using a rental and needed to purchase a new car as soon as possible. I was quite happy with the treatment I received and subsequently totaled. I was using a rental and needed to purchase a new car as soon as possible. I was quite happy with the treatment I received from the sales representative Dakhil Alim. He was friendly, helpful, honest, and most of all made the process quick and painless. I found a 2004 Jetta within an hour and was quite pleased with the condition and pricing. If you want a no nonsense experience, where the cars are fairly priced, and the sales reps are what they should be: awesome, check out what they have at Heartland Toyota Scion first. More

It had been decades since I purchased a new vehicle. Rick was the perfect salesperson in every aspect. He know the product, is exceptionally courteous and friendly. One thing that was special is that Rick was the perfect salesperson in every aspect. He know the product, is exceptionally courteous and friendly. One thing that was special is that he allowed my wife and me to have time together. He "knew" when to walk away and let us be. We had been to other dealers and Rick was by far the best. I would recommend him highly. More

I rate Heartland Toyota as the best car dealership I've ever done business with. I have purchased one used and two new mini-vans from them. From the salesman to the service department, I have had no I've ever done business with. I have purchased one used and two new mini-vans from them. From the salesman to the service department, I have had nothing but good experiences with them. I will continue to bring my vehicle to Heartland, even though I don't live in the Bremerton area any longer. Whenever I think about switching to a dealership closer to my home, I just can't bring myself to do it! That's how good they are. More

Scott Moritz, Assistant Service Manager at Heartland Toyota, is exactly the type of person every company wants as their representative meeting and working with customers! Scott is always professional, Toyota, is exactly the type of person every company wants as their representative meeting and working with customers! Scott is always professional, knowledgeable and accommodating! Whether I have specific questions regarding my Highlander or am simply scheduling routine maintenance, he is always welcoming, personable and efficient! He takes the time to consider my questions/comments and always provides insightful and well-informed responses and guidance. The personalized service I receive from Scott and the quality of the workmanship provided by Heartland Toyota's technicians will weigh heavily when I consider purchasing my next vehicle. Actually, it's the folks in the Service Department who "sell" the vehicles! Purchasing a new car involves a day or two of conversations/negotiations with a sales person. (And, from personal experience, some of those sales happen in spite of a particular sales person's efforts . . . rather than due to them.) However, a customer's encounters with personnel in the Service Department following the sale and throughout the next several years influence and define that customer's level of satisfaction with the vehicle and, ultimately, his/her overall satisfaction with, and confidence in, the manufacturer. Here's hoping that Heartland Toyota recognizes and actively "appreciates" Scott's outstanding performance and amazing customer service! More

Dakil Alim was super helpful.We drove a few cars & left in exactly what I needed.It was a great day!Dakhil Alim works hard! left in exactly what I needed.It was a great day!Dakhil Alim works hard! More