
Heartland Toyota
Bremerton, WA
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My husband and I brought our 2008 Toyota Tundra in to Heartland after seeing the dreaded check engine light come on. We made the hour plus drive down to the dealership and I couldn't have been more pleas Heartland after seeing the dreaded check engine light come on. We made the hour plus drive down to the dealership and I couldn't have been more pleased that we did. Upon arrival the Assistant Service Manager, Scott Moritz was on it. Everyone has these suspicions that working with a dealership's service department is going to cost you time, money and that the employees can often be rude or arrogant. That couldn't be further from the truth at Heartland. Their expertise resulted in less man hours on the job costing less money and time. Scott was a pleasure to work with, easily reachable and I felt like getting to the bottom of our problem was his number one concern. He is comfortable, confident and qualified, easily identifying problems with our vehicle that took our mechanic weeks to locate. What more could you ask for? This service department has the feel of your local shop where they want to get to know you and your vehicle. I highly recommend them and Scott, together they make a great team. More
Alex is always friendly and concerned about customer needs. She is knowledgeable and helpful about auto service and customer options available. It's always a comfortable visit, and I've never had to r needs. She is knowledgeable and helpful about auto service and customer options available. It's always a comfortable visit, and I've never had to return for reoccurring service problems. More
This is our second Avalon from Heartland Toyota. Steve assisted us with this purchase. He went out of his way to see we got the car with the accessories we wanted. He was extremely kind and patient ex assisted us with this purchase. He went out of his way to see we got the car with the accessories we wanted. He was extremely kind and patient explaining how the electronics worked. We never felt we were being rushed into buying something. Thanks Heartland! More
Excellent service, vehicle was ready on time and the service adviser allowed a credit for a military discount that I forgot to take on my last service. service adviser allowed a credit for a military discount that I forgot to take on my last service. More
Once again, I thank Scott Moritz and Heartland for the professionalism, service and efficiency for my recent visit. On top of that, I was given complementary coffee, a carwash and a ride to a local busine professionalism, service and efficiency for my recent visit. On top of that, I was given complementary coffee, a carwash and a ride to a local business while the work was being carried out for my visit. Bravo. PC More
We were at the Hartland Toyota dealer to have our 1996 Avalon checked by the service department. While we were there we decided to look at new Camrys. We were greeted by several sales persons and shown Avalon checked by the service department. While we were there we decided to look at new Camrys. We were greeted by several sales persons and shown around. Brittney Benway was introduced to us and after we explained we what we thought we wanted she decide which cars would be best for us to look at. (they have LOTS of new cars) Actually the first one she showed us was the one we drove and decided to buy. Brittney was very friendly, and we felt very honest and interested in finding us the right car. More
Ricky Saly is always so accommodating, and sees that the little extras that I request are always carried out to my complete satisfaction. Example: Washing the inside of my windshield, I can't reach it. little extras that I request are always carried out to my complete satisfaction. Example: Washing the inside of my windshield, I can't reach it. Checking that my washer blades are in good condition, seeing that the service that is required is done correctly. . He is always so friendly, knows what he is doing and is completely a customer service person. You are lucky to have him as an employee. Clarriene Hamilton More
Prior to owning this 2013 Toyota 4 Runner I owned a 1993 Toyota 4Runner. Scott has been my service manager for a few years. I ordered and had installed running boards, after which I asked him to help me wit Toyota 4Runner. Scott has been my service manager for a few years. I ordered and had installed running boards, after which I asked him to help me with the pairing of my new smartphone and iTunes with Bluetooth. I have found him to be able, affable, and available. More
This is the best experience we have had with dealing with a dealership. We didn't feel like we were getting ripped off or hassled or pushed. Everybody that we delt with was very professional and helpful, esp a dealership. We didn't feel like we were getting ripped off or hassled or pushed. Everybody that we delt with was very professional and helpful, especially Patrick with the test drive, even signing papers with Chrissy . Also interacting with the manager and the other salesman. Other dealerships we have delt with have been a rotten experience. Not this time. Great in every area. More
Alexandra called reminding me of the recall on my Rav4 and assured me that there would be an upcoming time for servicing it. She then reminded me of a oil change promotion and gave me some immediate date and assured me that there would be an upcoming time for servicing it. She then reminded me of a oil change promotion and gave me some immediate dates that it could be used. Upon arriving at the service center, she promptly handled our needs and gave an accurate estimate of the time it would take. During this time, she presented service concerns and gave the opportunity for these to be taken care of. All through this process, Alexandra was very courteous and professional. David Haugen More