Heartland Toyota

The Heartland Toyota Dealership was amazing. The moment I stepped into the dealership, I knew it was going to be a great experience. I am a pretty impatient person and I knew exactly what I wanted in a ca I stepped into the dealership, I knew it was going to be a great experience. I am a pretty impatient person and I knew exactly what I wanted in a car. They were able to take care of all of my needs and even make me smile. They kept telling me "no Problem" to all of my requests. Everyone from the receptionist and salesman and to the finance people and the general manager knew their job. Professional, knowledgeable and a sense of urgency to take care of my needs and to make me completely happy is why I will my experience with this dealership is amazing. More

I moved to Port Orchard in 2007 . Had done business with Michaels Toyota in Bellevue for many years and boughttwo cars from them. I wasn't looking forward to working with a new Dealership.. I even took th Michaels Toyota in Bellevue for many years and boughttwo cars from them. I wasn't looking forward to working with a new Dealership.. I even took the drive to Bellevue to get my oil changed with Michaels twice before I finally decided to give Heartland a try. The service rep that helped me in the beginning was very good and friendly but took another position. So then I met Michael Maier. He is the warmest and friendliest guy in your Service intake area. He is thorough and takes the time to check things out regarding my account history every time I come in. He makes sure I get my discounts etc.. In the past others have not ! Mike is always in a good mood and all smiles. He makes me feel like he's glad I'm there and doing business with Heartland. If he is busy with another customer I will wait so I can have his assistance with checking in for service. If he's not there I'm disappointed.. I have had to work with other intake assistants and they just don't measure up to him. They do their job and are pleasant but they need to learn from Michael. Even when they are slammed he keeps his cool and makes sure I'm not rushed away to get my free latte !! I hope he's recognized and appreciated for the exemplary service he provides. He's your Shining Star !! More

Steve Hewitt was very nice to work with and likewise the General manager Tom Diefendorf. Nothing was high pressure but just business. Very friendly and professional. Joe and Carol General manager Tom Diefendorf. Nothing was high pressure but just business. Very friendly and professional. Joe and Carol More

Ricky Sally and the service department are hands down the best around. They are prompt, courteous and always spot on (or under) with their estimates and time to repairs. I could take my Toyota closer to my best around. They are prompt, courteous and always spot on (or under) with their estimates and time to repairs. I could take my Toyota closer to my job in Olympia but I wouldn't think of going anywhere else! Its because of Ricky and his crew that when its time for a new Toyota I'll be shopping at Heartland Toyota. More

Brittney and James made the trade in and purchase experience very easy. I was very pleased with the ease of my trade in and the purchase of the new vehicle. The dealership is also a place that I coul experience very easy. I was very pleased with the ease of my trade in and the purchase of the new vehicle. The dealership is also a place that I could work as well which made the day even better considering the length of time needed for the transaction. More

Aaron Smith has taken care of my service needs many times. He always does a great job and makes sure that the service experience is convenient for me so I can manage my day. times. He always does a great job and makes sure that the service experience is convenient for me so I can manage my day. More

I found a used car online at Heartland Toyota and called to check if it was still available. Dak answered my call and gave me good information. When I arrived he had moved the car up front and printed the V to check if it was still available. Dak answered my call and gave me good information. When I arrived he had moved the car up front and printed the VIN report. Dak was great to work with. He answered all my questions and guided me thru the purchase. It was a very positive experience at Heartland Toyota. More

My car was just recently rear-ended at an intersection, and subsequently totaled. I was using a rental and needed to purchase a new car as soon as possible. I was quite happy with the treatment I received and subsequently totaled. I was using a rental and needed to purchase a new car as soon as possible. I was quite happy with the treatment I received from the sales representative Dakhil Alim. He was friendly, helpful, honest, and most of all made the process quick and painless. I found a 2004 Jetta within an hour and was quite pleased with the condition and pricing. If you want a no nonsense experience, where the cars are fairly priced, and the sales reps are what they should be: awesome, check out what they have at Heartland Toyota Scion first. More

It had been decades since I purchased a new vehicle. Rick was the perfect salesperson in every aspect. He know the product, is exceptionally courteous and friendly. One thing that was special is that Rick was the perfect salesperson in every aspect. He know the product, is exceptionally courteous and friendly. One thing that was special is that he allowed my wife and me to have time together. He "knew" when to walk away and let us be. We had been to other dealers and Rick was by far the best. I would recommend him highly. More

I rate Heartland Toyota as the best car dealership I've ever done business with. I have purchased one used and two new mini-vans from them. From the salesman to the service department, I have had no I've ever done business with. I have purchased one used and two new mini-vans from them. From the salesman to the service department, I have had nothing but good experiences with them. I will continue to bring my vehicle to Heartland, even though I don't live in the Bremerton area any longer. Whenever I think about switching to a dealership closer to my home, I just can't bring myself to do it! That's how good they are. More