Heartland Toyota

New Car I had a great experience with buying my Toyota RAV4 we don’t buy vehicles very often it is not something we enjoy doing (this time was different). A I had a great experience with buying my Toyota RAV4 we don’t buy vehicles very often it is not something we enjoy doing (this time was different). Andrew Kimple was very nice and well-informed about the vehicle and made the whole process easy. The team at Toyota is number one. More

Our experiance When my wife and I wanted to buy a truck for me to travel to the VA for care,I,am a disabled veteran the first thing that came to mind was a toyota tr When my wife and I wanted to buy a truck for me to travel to the VA for care,I,am a disabled veteran the first thing that came to mind was a toyota truck.I have owned toyota before but they always got stolen in California, I know why there the best.I called your dealership and started speaking to Susan Sanchez who was great and told me a few options and set me up an appointment with Brittney Benway. When we arrived at the dealership the next day Brittney met with us and brought us coffee and tried to find out what we were looking for,after a time period it came to me that the Ford F150 at there used car lot was the right fit with a strong engine,comfort,for the long trips to my ranch,the price was right the truck was great so we were transfered to Shawn for financials and that went well because he gave us many options.I can,t say enought about Brittney every time she got up to take care of our business she went on a run,she was excellant at her job she new the products she had at the dealership,she new the budget we had and worked the best deal she could make.Over all it was a good experiance,I want to tank everyone at Heartland Toyota for there kindness and look forward for service that my truck will need.Oh one thing more next time I:ll bring the hotdogs. Robert Williams More

Prius Lease Transaction 5.21.14 Brittney (Benway) Haran is THE BEST! I was leasing a car for my husband, and I came in knowing exactly what he wanted (traditional Prius model two in Brittney (Benway) Haran is THE BEST! I was leasing a car for my husband, and I came in knowing exactly what he wanted (traditional Prius model two in red), and Brittney got it for me! Her customer service was impeccable, and she made the whole experience a real pleasure -- she's personable and competent, and was able to address all of my questions and concerns thoroughly and confidently. She obviously knows her stuff, and it shows! We are now a proud two-Prius family (I have the Prius C in "summer rain"), and I'm always telling people what great cars they are. We have been leasing cars from Heartland Toyota for about 20 years now, and you gals and guys truly ROCK (especially Brittney, as well as Kevin in financing). P.S. I'll be back in 18 months for my next car! More

Purchase of Certified 2009 Yaris for daughter, Jordon. We needed a good vehicle for my daughter, Jordon Bennett, to be able to get to work. My family and Friends have purchased over 10 Vehicles from Heartl We needed a good vehicle for my daughter, Jordon Bennett, to be able to get to work. My family and Friends have purchased over 10 Vehicles from Heartland Toyota, because of the Quality Of Toyotas and the friendliness, help and professionalism of employees, ESPECIALLY, Mike Santander. I sent Mike a text on what we needed and what Jordon could afford. Mike found us a almost Like new Certified 2009 Yaris, and then Kevin in Finance went to work finding financing as Jordon is rebuilding Her credit and it was not real good. In just one day all this was done and we drove out with the car. Mike is by far the best I have worked with, James Alameda is also wonderful, and now Kevin, who is Also great. Mike and the rest are the reason my family and friends shop at Heartland! We love you all. Pastor Jim Bennett Port Orchard, WA More

Tom Diefendorf Review In all of my years of dealing with Sales people, I have NEVER dealt someone with as much Integrity & sincerity as Tom Diefendorf. There no question as In all of my years of dealing with Sales people, I have NEVER dealt someone with as much Integrity & sincerity as Tom Diefendorf. There no question as to why he is the General Manager. If the people that work for him follow his example, they will without a doubt exceed their own expectations. Thank you Tom!!!! Craig Summers More

Courteous and professional My husband and I were in the market for a new vehicle. We found Tom Diefendorf to be extremely pleasant, friendly and knowledgeable. Tom knew exactly My husband and I were in the market for a new vehicle. We found Tom Diefendorf to be extremely pleasant, friendly and knowledgeable. Tom knew exactly what type of vehicle would suit our needs. He listened carefully to our questions and concerns. Although we ended up not purchasing a vehicle at this time, we would definitely purchase a future vehicle from Tom. More

Excellent service from tom Mr diefendorf went out of his way to make us feel at home in his dealership. He was very much interested in us being comfortable rather than wanting t Mr diefendorf went out of his way to make us feel at home in his dealership. He was very much interested in us being comfortable rather than wanting the sale. Very personable and funny. More

Excellence starts at the top When I purchased my first car, which turned out to be a gorgeous truck, from Heartland Toyota. Every bit of research and stress leading up to my decis When I purchased my first car, which turned out to be a gorgeous truck, from Heartland Toyota. Every bit of research and stress leading up to my decision was instantly rewarded when I began my buying process with their team. In particular, I would like to thank Mr. Tom Diefendorf for taking the time to ensure I was comfortable with the sales process all the way up until I picked it up. From our first encounter over the phone when I was just inquiring about the truck, to our latest, has exceeded my expectations of customer service and been truly remarkable. My experience from beginning to end was friendly, genuine, professional, and handled with a real sense of transparency and attentiveness. I could not be happier with my purchase, or my interactions with the personnel at Heartland Toyota. And I will be enthusiastically recommending Tom Diefendorf to my family, business contacts, and friends. Thank you for being the company that you are and setting such a high standard. It really makes a difference. Dr. Thomas Ester Seattle More

No Up-selling at the Service Department Wanted to leave a review of my recent visits to the Service Department at Heartland Toyota. Twice in the last six months, my father has had warning l Wanted to leave a review of my recent visits to the Service Department at Heartland Toyota. Twice in the last six months, my father has had warning lights illuminate on the dash of his 2006 Rav4. Scott Moritz at the Service Department helped us both times, gave us a run-down of what was wrong each time, ordered the appropriate repair parts, and the final invoice costs were within $15 of estimates. My dad is not a big "motor head", so while he may not understand exactly what is wrong, I trust that the Service Department will not exploit his lack of knowledge. I never feel that I am being "taken to the cleaners" by the guys & gals there, and I do feel that they are genuinely concerned that I am satisfied, and that they want me to continue to bring my two vehicles, and my father's vehicle, back for service. I expect to be able to drive my Toyotas for several-hundred-thousand miles, and I feel that the Service Department at Heartland wants to help me do that. Keep up the great work. More

Thanks for first time use of Hartland service My first visit to your Service Center was for a road damaged tire and rim off our new 2014 Prius wagon with 300 and a few, miles on it; a bit of a fin My first visit to your Service Center was for a road damaged tire and rim off our new 2014 Prius wagon with 300 and a few, miles on it; a bit of a financial pain, to say the least. Your Assistant Service Manager was there to assist me in the procedures of getting our Prius back on the road. He was polite, understanding and expedient to our needs. When my vehicle arrived from the wash rack, Aaron jumped out and presented our shiny new car that he himself had just washed; now that is going that extra mile, that %110 just to serve the customer; thanks Aaron. Hope to see you and Heartland Service again, only on scheduled visits though. Ed Kindred More