Heartland Toyota

Negotiated Via E-mail And Took Delivery In Person After a couple of months of searching Craigslist, Auto Trader and Car Gurus, I located a 2014 Lexus RX350 that fit my needs at Heartland Toyota. I wor After a couple of months of searching Craigslist, Auto Trader and Car Gurus, I located a 2014 Lexus RX350 that fit my needs at Heartland Toyota. I worked with the internet sales team, Susan Sanchez and Ashley Holmberg to get my questions answered and to negotiate the purchase price of the vehicle. Since I live on Camano Island, I was concerned that the car would not meet my expectations when I arrived at the dealership for a physical inspection and test drive. Susan arranged for me to talk to Chuck Scott, the General Sales Manager at Heartland, who happened to have first hand knowledge regarding the history of the particular RX350 . The conversation with Chuck put me at ease and a trip to Bremerton was set up for 12/31. Upon arrival, my wife, daughter and I were greeted by Ashley who then introduced us to John Modispacher, the salesperson who be going over the car with us and accompanying us on the test drive. John was great and we really enjoyed our time with him. He was efficient in completing the initial paperwork and when there was a minor hiccup, he quickly brought in Chuck to resolve the issue to the satisfaction of all. When our turn came, John introduced us to the F&I guy who expeditiously completed the final paperwork necessary to complete the sale. While I was occupied with the paperwork John made sure that the car had a full tank of gas and that the vehicle was detailed to absolute perfection. I really appreciated the fact that this particular dealership has an enclosed, heated vehicle delivery area. Seldom is an automobile purchase an enjoyable process, but this one exceeded my expectations and the long trip from Camano Island to Bremerton was well worth the time. More

Our Service We were notice once we pulled up and got out of our car. Jason welcome us, and was really helpful. He asked us what we needed in a vehicle, and listen We were notice once we pulled up and got out of our car. Jason welcome us, and was really helpful. He asked us what we needed in a vehicle, and listened to all of our comments. He even stayed late to help us close the deal. More

Alex Black is great! I went to have a problem with the wiper fluid addressed and it turned out to be complicated but Alex kept me posted, was friendly while also totally e I went to have a problem with the wiper fluid addressed and it turned out to be complicated but Alex kept me posted, was friendly while also totally efficient and professional. I waited in the area drinking fee coffee and she updated me multiple times and went out of her way to address my concerns. I go to Heartland regularly and all of the service representatives are wonderful but Alex is consistently the best! More

Happy Customers Our salesman was very easy to work with and explained everything to our satisfaction. He made us feel comfortable with the whole process. We especia Our salesman was very easy to work with and explained everything to our satisfaction. He made us feel comfortable with the whole process. We especially appreciated being able to use the Credit Union Dealer Direct plan to speed up the process and paperwork. More

Bad day turned out okay (: Up until last year i serviced my 4RUNNER at the Toyota Dealership in Seattle (where I purchased it from). The drive from gig harbor to Seattle wasnt i Up until last year i serviced my 4RUNNER at the Toyota Dealership in Seattle (where I purchased it from). The drive from gig harbor to Seattle wasnt ideal but I felt comfortable with the staff so I made a day out of the routine three month check up. However, last January I believe, disaster struck.. The rainest morning of the year on my way to work, my tire pressure sensor came on and I could slowly feel my front drivers side tire deflating. Luckily, I had gotten off the Auto Center way exit to pull over. I proceeded to the top of the Auto Plex to the Toyota deallership where i was greeted warmly by a service department employee, Scott. Not only did he patch my tire quickly in order for me to make it in time for work.. We also shared a few laughs too. He made me feel comfortable, and also informed me that my tires were in fact ready to be replaced and when i wasnt in a hurry, to come back so he could get me a great deal. And a week later, I did! Scott was more concerned with getting me to work on time than trying to pressure me into a sale right a way and that i loved ! I have been a returning customer ever since!!! Thank you Scott for the consistent great service and for making the Seattle commute a thing of the past !!! More

BEST CUSTOMER SERVICE ! I have been servicing my vehicles at Heartland Toyota for 4 years now. Every visit I receive honest and friendly service from, Scott. He always takes I have been servicing my vehicles at Heartland Toyota for 4 years now. Every visit I receive honest and friendly service from, Scott. He always takes the time to explain my needs and also makes expert suggestions that would make my SUV have better performance. I never feel like I have a dumb question.... He always goes above and beyond to make sure I understand what I am paying for and why it is necessary. I have been in Management for 6 years, and would be truly blessed if any of my employees demonstrated the customer service qualities that Scott posesses . So THANK YOU Toyota and Scott More

The Best Service consultant that I ever meet "Rick Wessel" All I can said about "Rick" is he is honest and friendly !!! He listens to what need to be done and always trying his best to explain what needed to All I can said about "Rick" is he is honest and friendly !!! He listens to what need to be done and always trying his best to explain what needed to be done for the best of the vehicles. He is very patient and didn't pressure... More

salesman worked hard for the sale Just bought a new tundra. Salesman dak was absolutely awesome. He demonstrated superb professionalism and integrity. My finance rep shawn was also awe Just bought a new tundra. Salesman dak was absolutely awesome. He demonstrated superb professionalism and integrity. My finance rep shawn was also awesome. He worked through some last minute issues and ensured i was completely happy with the final deal. More

Great experience - minimal pressure Jason is a great salesman that showed us a wide variety of both new and used vehicles based off of what we were looking for. Jason was very patient a Jason is a great salesman that showed us a wide variety of both new and used vehicles based off of what we were looking for. Jason was very patient and didn't pressure us into purchasing a vehicle that we weren't completely satisfied with. More

Exceptional dealership What a good experience! The entire facility is a step above anything we have seen. This is a paradigm for a car dealership. The physical facility is a What a good experience! The entire facility is a step above anything we have seen. This is a paradigm for a car dealership. The physical facility is amazing. The waiting area is actually a comfortable little WIFI cafe, very cool. Your new car is handed over to you in a delivery bay after a quick touch up detail and a full tank of gas. What really makes it special is the people. Susan was very helpful with our internet inquiry and she turned us over to Dakhil who was wonderful. His personable, professional approach led us to be very comfortable that we were getting the right vehicle at the right price. He was very patient and made sure we were comfortable with the dealership and the car. He gave us a tour and introduced to employees we met along the way. He made sure we were familiar with all the technology in our purchase. We highly recommend this dealership in general and particularly Dakhil. You can't do better :0) Jerry & Becky Ehrlich More