Heartland Toyota

Super nice people & great waiting room I've been taking my Toyota to Heartland for 2 years for service. I have worked with Brent Baird who has been so nice to both me & my children. While I've been taking my Toyota to Heartland for 2 years for service. I have worked with Brent Baird who has been so nice to both me & my children. While waiting for an oil change the kids were getting bored. Brent came over & gave them each a coupon to receive a treat from their refreshment center free of charge. He was so nice & clearly good with children. I have been very impressed with him every time I come in. Service is fast & friendly & the waiting area & restrooms are clean & well maintained which I appreciate. I always rate a place by how clean the restrooms are. More

Fastest Process Ever Recently I stopped by Heartland Toyota looking into a used Toyota 4Runner. They had recently taken one in on trade that had the right mileage and acc Recently I stopped by Heartland Toyota looking into a used Toyota 4Runner. They had recently taken one in on trade that had the right mileage and accessories. I asked for a price that included a front to back mechanical go-through and if it could be ready the following Friday (Black Friday). They had the final price by the afternoon, ran it through their shop during thanksgiving week giving it new front and rear brakes, CV joint, belts, fluids and filters, and delivered this vehicle at a price better than others I had shopped! Their salesperson Dakhil and manager Chuck kept me in the loop as to progress daily and delivered on short notice requests for VINs, miles, and other items my commercial insurer and financing folks were looking for. On take delivery day I was in and out within an hour, even with a crazy busy facility! Best car buying experience ever! More

Awesome Customer Care! I've never been disappointed with the great customer service I always get at Heartland Toyota! From the time I scheduled the appointment to picking up I've never been disappointed with the great customer service I always get at Heartland Toyota! From the time I scheduled the appointment to picking up the vehicle, I encountered a friendly atmosphere among the staff. Scott Moritz was very helpful and answered all my questions. More

Customer Service My experience with Michael Maier was outstanding as usual. He is always more than willing to go the extra mile to make customer relations of the utmos My experience with Michael Maier was outstanding as usual. He is always more than willing to go the extra mile to make customer relations of the utmost priority. Mike is personable, understanding and always comes up with the best way to get things done and the best for the customer. I actually look forward to having my Toyota worked on. Can't say that about other dealerships I have been to. Sincerely, Daniel Semler More

Very positive buying experience in every detail. Everything about my buying experience was pleasant and efficient. James Alameda was most helpful. He was friendly and knowledgeable and readily inst Everything about my buying experience was pleasant and efficient. James Alameda was most helpful. He was friendly and knowledgeable and readily instilled confidence in guiding me through the process. I found everyone I dealt with at the dealership to be likewise pleasant and helpful. More

service We purchased our Highlander Hybrid at Heartdland toyota in Bremerton. HOWEVER we have yet been able to schedule any service with them. They never hav We purchased our Highlander Hybrid at Heartdland toyota in Bremerton. HOWEVER we have yet been able to schedule any service with them. They never have openings and are not helpful if you are off work a particular day. They do not care........... More

Our new favorite dealership! After driving several cars at multiple different dealerships, and ALMOST purchasing at Honda, we ended up at Toyota! John made our experience so much After driving several cars at multiple different dealerships, and ALMOST purchasing at Honda, we ended up at Toyota! John made our experience so much more enjoyable! We had dealt with some questionable sales people and it was so refreshing to work with somebody that was so down to earth and tried so hard to relate with us! None of the typical Sales person pushiness either!!! Was ultimately the main reason we ended up at Toyota instead of Honda! Thank you John! More

Dahkil offers exceptional service! I am very fortunate that I was able to work with Dahkil "Doc", I am certain there wouldn't have been anyone else who could have assisted me as he did! I am very fortunate that I was able to work with Dahkil "Doc", I am certain there wouldn't have been anyone else who could have assisted me as he did!! Not only does he take the time to learn about what you are looking for in a car, but he takes the time to learn about you! I had a very low budget, and he worked with me on that--and worked hard. I highly recommend asking for Dahkil when you visit Heartland of Toyota. You will not be disappointed. Thank you Doc for such a wonderful experience! More

The "Dak" Is In Dakhil "The Dak" Alim provided me with exceptional service! I originally drove to Heartland after inquiring about a fantastic deal I had found online Dakhil "The Dak" Alim provided me with exceptional service! I originally drove to Heartland after inquiring about a fantastic deal I had found online for a 2010 Ford Fusion Hybrid. Within minutes he responded to the inquiry and even held the vehicle for me since I was in Puyallup. He was very professional on the phone and addressed all my questions. He even came in on his day off to greet me at the door. Given the difficulties inherent in my distance purchase he was kind enough to wait for my wife and we chatted while waiting for her to arrive as he facilitated some of the paperwork. We had completed enough that very little extra work was needed when my wife arrived to finalize everything. He was patient and I never felt pressured or imposed upon during the entire process. Most importantly, he actually listened! I had visited several other dealers prior to Heartland and the staff at many (not all) of the other facilities seemed to embody all the worst stereotypes associated with car dealers. Dakhil was the exact opposite of all of these experiences and the entire car buying process was relaxing and felt like purchasing from an old friend rather than a business transaction fueled by the bottom line of the dealer, More

Service Experience I have been a customer of Heartland Toyota for the past 3 years, since moving to the area, and have found the service at Heartland Toyota to be except I have been a customer of Heartland Toyota for the past 3 years, since moving to the area, and have found the service at Heartland Toyota to be exceptional, and the staff very courteous. I have recommended this dealership to friends and hope to continue business there for many years to come. More