Heartland Toyota

Don't pay for your car before you see it!! My family has been buying cars from the Haselwood family for years. The first one being a Pontiac when their store was on National. After this experie My family has been buying cars from the Haselwood family for years. The first one being a Pontiac when their store was on National. After this experience, this will be the last car we ever buy from them. It was horrible! And to stand on the showroom floor, seeing Chuck Haselwood's picture on the wall made me sick. Chuck would Never have put up with what we went through. We bought a new RAV4, which they had to get from someplace. They made us pay for the RAV4 first before they would go get it. After they took our money, no one seemed to care who we were after that. When we came in to pick up the new RAV4, it has scratches down the side. Again, no one seemed to care, not the sales person or the sales managers. So I asked to speak to the General Manager, who acted distracted and left us alone to talk to his sales managers, who were also ignoring us. The General Manager Mike came back completely unaware and made up some excuse. Mike Seney was a complete bone head! Our sales person was with someone else and couldn't be bothered. All the sales people acted like they were in High School, the way they acted in front of us. Chuck Haselwood would turn over in his grave! We learned two things, one was to NEVER pay for a car before you see it, and second is to never buy a car from Heartland Toyota again. More

Great dealership and staff These guys will help you out day of purchase, and still bend over backwards for you years later. I requested something in regards to continued service These guys will help you out day of purchase, and still bend over backwards for you years later. I requested something in regards to continued service, and they made it happen at no cost to me. Heartland Toyota, you rock. More

Sunny at Seartland I called heartland and Jason answered the phone and was helpful from the beginning ...I had no question I was going back to them . When I got there i I called heartland and Jason answered the phone and was helpful from the beginning ...I had no question I was going back to them . When I got there i was in an out in about two and a half hours which allowed me time to get back home . I will send anyone I know back to talk to Jason Hbenicht ..... whatever he's doing ...he's doing it right ...Nice work Jason . Thanks for getting me a great car More

Friendly, helpful, and professional staff My wife and I recently purchased a new vehicle at Heartland. While my wife was being helped through the process by Jason, I was watching my 2 & 1/2 y My wife and I recently purchased a new vehicle at Heartland. While my wife was being helped through the process by Jason, I was watching my 2 & 1/2 year-old daughter. We were at the dealership for a total of 4 hours including the test drives, and it was one of the more pleasant experiences we have ever had. Everyone at the dealership was exceptionally friendly and helpful, even the people we were not working with us directly on the sale. They did everything they could to help my daughter feel comfortable and she thoroughly enjoyed her time there. Jason did a great job answering all of my wife's questions and walking us through the different options, and we are very pleased with the car. We highly recommend Jason and the other members of the Heartland team. Thanks everyone! More

Purchsing new vehicle I had great time with sales person and they gave me great deal with my new car. The service was awesome and I will come back and recommand to other I had great time with sales person and they gave me great deal with my new car. The service was awesome and I will come back and recommand to other people. Thanks More

Doing homework no used vehicle purchase My current vehicle was involved in a collision and I was not certain if it could be repaired. As such I was doing my homework in case I had to buy a v My current vehicle was involved in a collision and I was not certain if it could be repaired. As such I was doing my homework in case I had to buy a vehicle on short notice. After an internet query I was contacted by Susan Sanchez who was friendly and very professional. I visited the dealership, met Susan and she introduced me to Jason. I mentioned that I did not know my current circumstances regarding whether a purchase would be required and they were both very understanding. We spent a lot of time going over the various options available. All questions were answered, time was not an issue and I was very impressed overall. It turns out my vehicle will be repairable, so it was all for nought, but, if I had to end up purchasing, this would be my first stop. Very well done guys...10/10 for both of you. Jonathan More

Geat Experience To be honest I was not looking forward to this at all. Thanks to Jason's overall knowledge of the vehicle and my needs as a consumer the whole experie To be honest I was not looking forward to this at all. Thanks to Jason's overall knowledge of the vehicle and my needs as a consumer the whole experience turned out to be a pretty xxxx good time. Thanks Jason More

Great Car Buying Experience A great car buying experience today at Heartland Toyota Scion. Ashley promptly sent me a reply to my email inquiry about the price of a vehicle and w A great car buying experience today at Heartland Toyota Scion. Ashley promptly sent me a reply to my email inquiry about the price of a vehicle and we set up a time for me to come in and see it. Jason worked with me after I arrived and did a great job of showing me the vehicle, demonstrating and explaining key features, listening to my questions, and negotiating the deal, all with respect and no pressure. He showed me around the dealership and made sure all of my questions were answered and that I was satisfied. Jamie did a great job with the finance part, explaining very clearly the various options available to me and pointing out advantages of the different choices available to me, without making me feel rushed or pressured. All in all, an easy and very satisfying experience, buying my first Toyota! More

painless & quick We bought a tiny Prius from Jason the other night! He was helpful, honest, respected our time and our budget. We walked out with a new car & felt real We bought a tiny Prius from Jason the other night! He was helpful, honest, respected our time and our budget. We walked out with a new car & felt really good about the whole experience. (our two year old is still talking about him too!) More

Negotiated Via E-mail And Took Delivery In Person After a couple of months of searching Craigslist, Auto Trader and Car Gurus, I located a 2014 Lexus RX350 that fit my needs at Heartland Toyota. I wor After a couple of months of searching Craigslist, Auto Trader and Car Gurus, I located a 2014 Lexus RX350 that fit my needs at Heartland Toyota. I worked with the internet sales team, Susan Sanchez and Ashley Holmberg to get my questions answered and to negotiate the purchase price of the vehicle. Since I live on Camano Island, I was concerned that the car would not meet my expectations when I arrived at the dealership for a physical inspection and test drive. Susan arranged for me to talk to Chuck Scott, the General Sales Manager at Heartland, who happened to have first hand knowledge regarding the history of the particular RX350 . The conversation with Chuck put me at ease and a trip to Bremerton was set up for 12/31. Upon arrival, my wife, daughter and I were greeted by Ashley who then introduced us to John Modispacher, the salesperson who be going over the car with us and accompanying us on the test drive. John was great and we really enjoyed our time with him. He was efficient in completing the initial paperwork and when there was a minor hiccup, he quickly brought in Chuck to resolve the issue to the satisfaction of all. When our turn came, John introduced us to the F&I guy who expeditiously completed the final paperwork necessary to complete the sale. While I was occupied with the paperwork John made sure that the car had a full tank of gas and that the vehicle was detailed to absolute perfection. I really appreciated the fact that this particular dealership has an enclosed, heated vehicle delivery area. Seldom is an automobile purchase an enjoyable process, but this one exceeded my expectations and the long trip from Camano Island to Bremerton was well worth the time. More