Heartland Toyota

Service Department I had to get an oil change while my husband was away and after a very long and difficult week, I went into Heartland Toyota. The service was excellent I had to get an oil change while my husband was away and after a very long and difficult week, I went into Heartland Toyota. The service was excellent. Both Cesar Hernandez and Demonte Rivera far exceeded my expectations of excellence relating to customer service. I told Mr Hernandez that the inside of my windshield was dirty from my daughter and asked if he could get someone to clean it for me because whenever I do, I leave streaks which makes it difficult to see out of it. Mr Hernandez immediately called over to Mr. Rivera and when Mr. Rivera returned my car, he informed me that he noticed that all the windows needed to be cleaned and that he hoped I didn't mind him taking it upon himself to do that for me. After a disastrous week and my husband gone, I was so thankful that there are people out there that care about others and the simple gesture of cleaning a window without being asked, truly makes the difference. I'm very appreciative and would recommend Heartland Toyota to everyone. More

Great experience!!! We have nothing but good things to say about this dealership. Our experience from start to finish was awesome. We worked with Jason Habenicht and he w We have nothing but good things to say about this dealership. Our experience from start to finish was awesome. We worked with Jason Habenicht and he was so great to work with. He made the process super easy and he never once tried to pressure us into anything. He was patient and answered all of our questions. He's awesome!! We highly recommend him! More

Stress-free car buying experience We came to look at another RAV4 late in the day and the salesman, Jason Habenicht, and the other employees we had contact with helped us through the p We came to look at another RAV4 late in the day and the salesman, Jason Habenicht, and the other employees we had contact with helped us through the process from beginning to end, making sure we were pleased with our vehicle and our experience that evening. We've purchased three vehicles from Heartland Toyota now and we will continue to do business with them. We couldn't be more pleased. More

Excellent experience buying a new car Everyone seemed friendly and straightforward. Our needs were immediately understood. We were able to quickly identify and focus on the car that suited Everyone seemed friendly and straightforward. Our needs were immediately understood. We were able to quickly identify and focus on the car that suited us. We easily agreed on a fair price for the trade-in car. This was by far the best experience we've ever had buying a car, new or used. Based on our experience, I would highly recommend Heartland Toyota in Bremerton. More

Service Dept went above and beyond Cesar Hernandez dealt with Toyota North America and a local body-shop sub-let for a door repair. When my wife brought the vehicle in, he helped her s Cesar Hernandez dealt with Toyota North America and a local body-shop sub-let for a door repair. When my wife brought the vehicle in, he helped her set-up a rental, and Heartland also covered one day of the rental-car. He was attentive to our questions, and kept us informed during the several-day-long repair process. We appreciate that he was our advocate to Corporate Office, and although the scope of the repair grew once the door was disassembled, the entire repair was still covered. More

Best car buying experience we have ever had! From start to finish our salesman Rabar Ali, Alex and Ian in finance, and everyone in the service department were excellent! I will be back and have a From start to finish our salesman Rabar Ali, Alex and Ian in finance, and everyone in the service department were excellent! I will be back and have already referred friends and family to Heartland Toyota. Not pushy, gave us exactly what we wanted and needed. One of those, " Too good to be true experiences" that is actually true! More

Beyond my expectation! This place wants your business and it is all hands on deck. My salesperson was excellent to work with. They treated my purchase of a used vehicle li This place wants your business and it is all hands on deck. My salesperson was excellent to work with. They treated my purchase of a used vehicle like it was new. More

Great truck purchasing experience thanks to Rabar! My wife and I ended up purchasing a new Tundra on a Sunday afternoon and had the best experience at Heartland Toyota. Our sales rep was Rabar who exc My wife and I ended up purchasing a new Tundra on a Sunday afternoon and had the best experience at Heartland Toyota. Our sales rep was Rabar who exceeded all expectations when it comes to buying a new vehicle. He provided a low stress environment and really catered to everything we asked for. We traded in a 2005 Tundra and got a great trade in value for it. We ended up staying 90 minutes after the detailer closed to handle the finance paper work. Neither Rabar or Sean Magill were rushing us to finish. We had our two daughters with us and Rabar even went to the store and got them snacks while they waited! I personally have never had such a good experience buying a vehicle, so thank you Rabar and Sean! Love the new truck by the way! More

Attentive service Jason gave us his undivided attention from the moment we walked in the door. Compared with another dealer we'd visited, his tour of the car's features Jason gave us his undivided attention from the moment we walked in the door. Compared with another dealer we'd visited, his tour of the car's features on our test drive was a master class in all it had to offer. And because we knew the car and trim we wanted and had a price in hand, it was an easy car-buying experience overall. In the two months since driving away in our new car, Jason has kept in touch, reminding us that the service offerings continue (dealer service orientation, service reminders and specials, even birthday wishes). Jason said this was going to be a long-term relationship, and I'm beginning to understand and appreciate it. I'm impressed! More

Purchase of 2016 ago yoga Tacoma SR5 By far the easiest car buying experience I have ever had- to include the previous purchase of two new Toyotas. The entire team I dealt with were frien By far the easiest car buying experience I have ever had- to include the previous purchase of two new Toyotas. The entire team I dealt with were friendly, professional, straight forward and most important to me- not pushy. I never experienced a high-pressure sales environment at all. In fact, I was even given an extra rebate I didn't even expect. I am truly pleased with the entire process. More