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Heartland Toyota

Bremerton, WA

4.7
2,546 Reviews

901 W Hills Blvd

Bremerton, WA

98312

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Showing 2,546 reviews

March 14, 2023

Very worthwhile (3+ hour) wait. Olivia was knowledgeable and accommodating. Facility and amenities were top notch! More

by enserrano24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Moore - 5 stars
Mar 15, 2023 -

Heartland Toyota responded

Thank you for the review! We are so glad to hear that Olivia was able to assist with your vehicle and get the job done. We appreciate your patience during your visit and hope to see you back at Heartland Toyota!

March 10, 2023

Over all the dealership is about average, however Olivia was exceptional in all aspects of her job a true professional! More

by deansam123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 13, 2023 -

Heartland Toyota responded

While we're thrilled to see this glowing praise about Olivia, it's disappointing to see that our dealership as a whole has left you unsatisfied. We appreciate all your feedback, so if there are any details you can include here that might help us make improvements, please let me know. Thank you, Cody Edwards - General Manager - 360-377-1200

March 09, 2023

Very satisfied with the service and for making it as painless as possible, perhaps with the exception of paying the bill 😀 More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chet Bradley
Mar 10, 2023 -

Heartland Toyota responded

Jim - Thank you for leaving Heartland Toyota this wonderful review and for trusting us with your vehicle's care. It was our pleasure to assist you and perform your vehicle's service! Have a great day and keep us in mind for any future needs!

March 04, 2023

Jen (sales manager) and Rabar are both easy to work with, knowlegable, and above all else great at communicating. Overall Heartland Toyota is head and shoulders above the rest! Thank you Rabar! More

by Giacomohardy59
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rabar Ali
Mar 05, 2023 -

Heartland Toyota responded

Thank you for stopping by to review Jen and Rabar at Heartland Toyota! We truly appreciate your feedback and hope to see you again next time!

March 02, 2023

You need to drop your 3% charge for using a credit card. I will look at taking my business somewhere else. More

by Dstanley
Recommend Dealer
Yes
Employees Worked With
Rabar Ali
Mar 03, 2023 -

Heartland Toyota responded

I am very sorry to hear you are unhappy with our payment policies. We do have additional options available to ensure all our customers are accommodated, which I would be happy to discuss with you. Your business is our priority, so please reach out when you can. Thank you, Cody Edwards - General Manager - 360-377-1200

February 24, 2023

Great experience. This is the third new car purchased from Hearland Toyota. Our salesman Michael Stradley did a great job. More

by GLR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Natividad, Michael Stradley
Feb 26, 2023 -

Heartland Toyota responded

It's so wonderful to hear that you had another successful purchasing experience at Heartland Toyota! Michael will be pleased to receive your kudos. Thank you!

February 23, 2023

Service dept is excellent. Knowledgeable, accurate, pleasant to work with. I take my Toyota pickup here for all its servicing. More

by Yocom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Newell
Feb 24, 2023 -

Heartland Toyota responded

The Heartland Toyota service team appreciates your shoutout! Thanks for the kudos and we look forward to seeing you and your Toyota truck again down the road!

February 21, 2023

They have a very friendly and helpful staff! They make it all easy to understand and offer great advice! They have a cafe!!! More

by AmbeeMichelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Strobel, Jenn Marshalek, Edwin Hiltabrand, Kenna Peterson
Feb 22, 2023 -

Heartland Toyota responded

We're ecstatic that you've appreciated our team and our cafe at Heartland Toyota! Thank you for the stellar review. We look forward to your next visit!

February 20, 2023

They provided status about my order and when an alternate came up, they called me. Very professional. They provided no pressure in the sales arena. But then, I told them what I wanted and didn't want so they More

by drandVN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rabar Ali
Feb 20, 2023 -

Heartland Toyota responded

It's great to hear that the Heartland Toyota team found you the perfect new ride and delivered five-star service. We will pass your feedback along to Jake and Rabar. Congrats on the purchase!

February 18, 2023

Greeting fairly quickly and service was finished ahead of schedule. Everything was completed to my satisfaction. More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walker, Blank Blank
Feb 20, 2023 -

Heartland Toyota responded

Thanks, Daniel! We're glad that the Heartland Toyota team was nice to work with. We appreciate your review and kind words. See you around!

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