Heartland Toyota

First time ever buying a car through a dealership. It was way less stressful than I thought. Calm fun people to be around. All positive expect for that time spent waiting which is a given on paperwork. was way less stressful than I thought. Calm fun people to be around. All positive expect for that time spent waiting which is a given on paperwork. More

I didn't have a good experience when I arrived to see the 2009 Toyota Tundra when I met with the Junior Sales Manager. I setup a time to see the truck and also drove from Sequim Washington I was the first 2009 Toyota Tundra when I met with the Junior Sales Manager. I setup a time to see the truck and also drove from Sequim Washington I was the first person to inquire about the Tundra first thing in the morning. Kristal who I talked with said no problem it we just got it as a trade in and its being inspected but you cant test drive it yet .I said no problem I just want to see it. with. she was only the internet info person and another will meet with you. Then she came back and said it was out on a drive with some customers. I said how can that be I was told it cannot be test driven what was going on I made arraignments to see it before anyone else. She said you didn't put down $500.00 deposit to hold it. I said I was bringing the check to you I had no credit card to give a number on the phone Kristal agreed it was ok. So I was upset that I had no chance to get this truck on some technicality! Jordan Aarant introduced himself and said he would get this correct. He did, he was a very polite and curious sales person I will give him a 5 star rating for his help to get me the Tundra. As for the junior sales manager she need customer service lessons. Her approach made me feel I Had no chance to get the truck Jordan made it happen. So other than the fist bad impression with the junior sales manager and a truck that was filthy dirty inside and out. More

Friendly dealership overall. The first time I visited I was told that my trade in was probably worth very little. Second time I went in they gave me what I was hoping for. Good trade. was told that my trade in was probably worth very little. Second time I went in they gave me what I was hoping for. Good trade. More

Sarina Garcia was very informative and proactive when we needed to switch our lease to a purchase. She was friendly and cooperative, and spent a lot of time answering our questions and discussing alternativ needed to switch our lease to a purchase. She was friendly and cooperative, and spent a lot of time answering our questions and discussing alternatives. It felt like a daunting process, but she helped make it a pleasant one. It was another excellent experience at this great dealership. More

Phenomenal experience. Helped me get the truck that I wanted and went above and beyond to get the price. Friendly and efficient. I will buy again from them in the future. Moshe in finance was excellent wanted and went above and beyond to get the price. Friendly and efficient. I will buy again from them in the future. Moshe in finance was excellent More

Excellent customer service . I’m thrilled to get my car. Kimber was a breath of fresh air. Funny, personable. Finance (Ellyssa) was incredibly knowledgeable. Thank You Heartland Kimber was a breath of fresh air. Funny, personable. Finance (Ellyssa) was incredibly knowledgeable. Thank You Heartland More

After sale was made I was told sill proctoectors would be ordered in. After waiting a week I called and got an attitude from the salesman saying he was very busy and told me just to come between 1-5 on Satur ordered in. After waiting a week I called and got an attitude from the salesman saying he was very busy and told me just to come between 1-5 on Saturday. When I arrived no body could figure out what I was talking about and I waited around almost an hour before someone found them and put them on. No very impressed . More

Every employee that was involved in our purchase was friendly and knowledgeable would highly recommend to anyone. Plan on buying another vehicle from them in the future. friendly and knowledgeable would highly recommend to anyone. Plan on buying another vehicle from them in the future. More

We have purchased several vehicles from James Alameda. We recently purchased a truck for my daughter and he made sure that it was a special event for her. He had balloons and a bow on the vehicle. He t We recently purchased a truck for my daughter and he made sure that it was a special event for her. He had balloons and a bow on the vehicle. He took the time to go over all of the features of the truck so that she was able to drive away with confidence. James made the whole experience fun. I'm sure we will purchase many more vehicles from James in the future. More