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Heartland Toyota

Bremerton, WA

4.7
2,536 Reviews

901 W Hills Blvd

Bremerton, WA

98312

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Showing 2,536 reviews

May 31, 2023

We are very happy with the service and Matt Wright as our service rep. He was very professional and got the work done in a timely manner Will definitely come back for future needs. More

by Linnicunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Wright
May 31, 2023 -

Linnicunn responded

We are very happy with the service and Matt Wright as our service rep. He was ver7 professional and go the work done in a timely manner. Wil definitely come back for future needs.

May 31, 2023 -

Heartland Toyota responded

Thank you so much for reviewing Heartland Toyota! Matt will definitely appreciate your shoutout. See you next time!

May 26, 2023

Rabar is the only reason I’d recommend this dealership. I spent months working with their online sales department and finally getting a sales rep from the floor to contact me. The communication between the More

by aljallad.y
Recommend Dealer
Yes
Employees Worked With
Rabar Ali
May 26, 2023 -

Heartland Toyota responded

We appreciate you taking the time to share your experience with us, and we are sorry to hear about your poor experience with us. We strive to provide top-notch communication and customer service, and it seems like we may have missed the mark. However, we are pleased to hear that Rbar was able to rectify the situation and make things right. We would love the opportunity to connect with you and learn more about how we can improve by asking some questions regarding your visit. Please feel free to give us a call at any time. Thank you, Cody Edwards - General Manager - 360-377-1200

May 25, 2023

Enjoyed Ashlie’s help. She explained very well the repairs needed and informed me and asked my permission before proceeding to the needed work. She seemed well informed abo More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only worked with Ashlei
May 25, 2023 -

Heartland Toyota responded

We're grateful for your feedback, Jean! We're happy to hear that Ashlie could assist you with the needed repairs and that she explained everything clearly. We hope to see you again down the road.

May 21, 2023

Worst dealer ever. Very unorganized. Lily messages me to come look at a titan I've been wanting to buy and when I get there $50 in fuel Anda wasted half a day they tell More

by Ms.tracie
Recommend Dealer
No
Employees Worked With
Lily and I don't know the other 3 people's names
May 22, 2023 -

Heartland Toyota responded

We are sorry to hear about your recent experience, and it's concerning for us to read this feedback. We strive to provide excellent customer service, and it sounds like we missed the mark when it came to communicating with you about the availability of the Nissan Titan you were interested in. We would appreciate the opportunity to learn more about your concerns and what we can do to assist you moving forward. If possible, please give me a call at your convenience. Thank you, Cody Edwards - General Manager - 360-377-1200

May 15, 2023

Mike is very helpful and honest in explaining every details and issue in regards to my vehicle. More

by atadiaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Alagones
May 15, 2023 -

Heartland Toyota responded

It was our pleasure to complete your vehicle's service! Mike and the Heartland Toyota team thank you for your business and wish you safe travels down the road!

May 15, 2023

Bre was very helpful and had a great attitude. She maintained constant communication and updates the entire time. The dealership was very efficient and helpful. More

by Sco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bre
May 16, 2023 -

Heartland Toyota responded

We will be sure to pass along your kind feedback to Bre! Thank you for reviewing Heartland Toyota!

May 11, 2023

We keep our cars forever. This lovely RAV4 Hybrid XLE Premium is replacing our 1991 RHD Subaru that I used to deliver mail and that we reluctantly sold last fall--it's still b More

by Paperjam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rabar Ali, Edwin Hiltabrand
May 11, 2023 -

Heartland Toyota responded

We're thrilled to hear that you had a wonderful experience with us here at Heartland Toyota! It's fantastic to know that your Toyota RAV4 Hybrid XLE Premium has found a loving home with your family. We hope that this car will give you many years of environmentally responsible travel!

May 09, 2023

It is was the high quality service we alwats get from Toyota. Rabar went above and beyond to make out experience as smooth as possible. Everyone there exceptional. Thank you very much. More

by Ksajn
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Edgar, Rabar Ali
May 10, 2023 -

Heartland Toyota responded

We're thrilled Rabar and the Heartland Toyota team welcomed you with exceptional service! Our commitment is to make our customers' experience seamless, and it is rewarding to know we accomplished that goal during your visit. We appreciate your feedback and look forward to serving you again!

May 07, 2023

Very personable and helpful. He explained what needed to ne done and delivered the car back to me in an hour, as promised. I’ll be back. More

by olson3596009
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service desk
May 08, 2023 -

Heartland Toyota responded

We're so glad our team offered accommodating, timely, and informative assistance! We look forward to seeing you again at Heartland Toyota down the road. Safe travels!

May 06, 2023

I had my oil changed and Austin was my service rep. He provided very positive, efficient and friendly customer service. Heartland Toyota if fortunate to have Austin on their team. More

by dfinley59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin in Service Department
May 08, 2023 -

Heartland Toyota responded

We are pleased to hear about your recent visit to Heartland Toyota for an oil change and the exceptional customer service you received from Austin. Your kind words make us incredibly proud of our team who works hard to ensure that each customer has a positive experience with us. Thank you so much for taking the time to leave a review, we really appreciate it!

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