
Heartland Toyota
Bremerton, WA
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Sarina really made buying our 4Runner enjoyable. She took the time to explain everything to us in detail and then celebrated with us when she handed us the keys. She’s a wealth of knowledge and we felt like the time to explain everything to us in detail and then celebrated with us when she handed us the keys. She’s a wealth of knowledge and we felt like we were well taken care of. Great overall experience. More
We had a great experience. Toyota was running a good deal on 2020s at the end of the year. Although this dealership is a bit far from where we're located in downtown Seattle, they had the exact car we deal on 2020s at the end of the year. Although this dealership is a bit far from where we're located in downtown Seattle, they had the exact car we wanted, down to the color and options. I sent out an inquiry by email, and worked with Krystal at first via email. I asked about the "click 'n' drive" home delivery service, and she said that they could do that even where we were located. I then asked about the price, and the lease price she gave me was consistent with what I was expecting based on the current Toyota deals. After speaking with Krystal to charge the deposit on a credit card, I then worked with Sarina via text. Everything went really smoothly. A couple of days later, after doing a final phone call with Moshi, Sarina personally delivered the car to us, where we signed the final paperwork. I had never purchased a car sight unseen before. The dealership offers a 3 day return for any reason program, which allayed my concerns. We knew this was the car we wanted, and really the only reason I would need to do a test drive would be to confirm that there was not something really wrong with the car. The click 'n' drive no-haggle price was very nice. I'm tempted to buy all my cars in the future like this if I know what we want ahead of time. Everyone at the dealership was quite pleasant. I would have no qualms buying another car from the dealership generally and from Sarina specifically (and using the click 'n' drive program). More
Excellent customer service, knowledgeable finance staff- answered all of our questions, explained our options, friendly, and considerate of our time. This is our second purchase from Heartland Toyota. answered all of our questions, explained our options, friendly, and considerate of our time. This is our second purchase from Heartland Toyota. More
Rabar was friendly and helpful, ensuring that we were taken care of. He definitely made the car buying experience a good one! We appreciated that he was willing to sign paperwork outside. taken care of. He definitely made the car buying experience a good one! We appreciated that he was willing to sign paperwork outside. More
My experience was outstanding. Jordan, our salesman was top notch, courteous, knowledgeable and personable. The finance dept was outstanding as well Thank you Duane Eakes top notch, courteous, knowledgeable and personable. The finance dept was outstanding as well Thank you Duane Eakes More
Chris helped me get the truck I’ve been wanting, really appreciate his knowledge and help through the purchasing process. Thank you Chris and Heartland! appreciate his knowledge and help through the purchasing process. Thank you Chris and Heartland! More
Very good service. They provided me with a used car in excellent condition. The team made a big effort to be sure the car was a quality purchase. excellent condition. The team made a big effort to be sure the car was a quality purchase. More
James was great to work with. He understood what we were looking for, found the perfect vehicles for us within our budget and expedited our purchase process. looking for, found the perfect vehicles for us within our budget and expedited our purchase process. More
Appreciated Sarina keeping me informed of my car’s progress. She was attentive and funny, and had great insight into the car I wanted. I love my new car! progress. She was attentive and funny, and had great insight into the car I wanted. I love my new car! More
I went in to look at Corolla Hatchbacks, and saw a 21 model right up front. I asked Chris if I could test drive it and within a few minutes I was in the car going down the highway. Financing with Moshi w model right up front. I asked Chris if I could test drive it and within a few minutes I was in the car going down the highway. Financing with Moshi was nice and to the point. They filled the Corolla full of gas and detailed it minutes before I received it. More