Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heartland Toyota
Bremerton, WA
2,577 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Service Time
Filter Reviews by Keyword
By Type
Showing 2,577 reviews
September 29, 2020
To begin this dealership needs structure and the ability to follow their set mission statement. This place lacks the integrity of doing what’s right and taking care of the customer. I decided to go on a to follow their set mission statement. This place lacks the integrity of doing what’s right and taking care of the customer. I decided to go on a Thursday afternoon to look at a new Toyota Tundra. I ended up test driving a new truck and noticing that it had a left front tire which rubbed the mud flap and fender well. The sales associate Chris Strobel told me it was normal and always happens on these type of trucks. At the end of our test drive he got out and turned the wheel and noticed the left tire only rubbed the mud flap and was more excessive then he lead to believe was ok. I asked him to please have the vehicle looked at. He assured me that it would get fixed and on my return visit it would be fixed and ready for another test drive. Saturday I decided to visit back and see if we could test the truck again and make a deal on the truck. I was first placed with Jordan very friendly and very knowledgeable sales associate. We did solo test drive the new truck which was never fixed and still had a rubbing issue on the left front tire also this time there was an aggressive pull to the left. We went back to the dealer and Jordan was busy with another set of guest. So Alexis the sales manager had us do a ride along with Sarina to show what we were talking about with the new truck. Now Sirena title is very hard for me to describe because she stated she does everything at the dealership from lot attendant, sales manager, finance manger, sales associate, and etc. I am not sure who she was but she ended driving it with me in the passenger seat noting everything I stated was in fact wrong. After we got back we talked and she assured me it be fixed now. She ended up doing negotiating the sale of the truck. We would not take delivery of the truck until it was fixed and as noted by the contract new truck. We left with the understanding that it was going to be fixed and have all issues addressed. She ended by calling me Sunday wanting me to agree to cutting or taking a heat gun to a new truck to fix a rubbing issue. I was not agreeing to such a fix. I ended up talking to Thomas a sales manager who agreed to get with the service manger to find a solution. Monday I spoke with the finance member Mosi who helped out. He has been the most knowledgeable and informing member at the dealership who is working with service manager to come up with a solution. So waiting to hear from service manger who was suppose to be in to work on Tuesday. As of this writing Tuesday early afternoon we still have no conclusion of the vehicle present condition of being fixed. I am awaiting service manger call and what the outcome of this vehicle present problem. I also have schedule an appointment with the general manager Mr. Seney on Wednesday afternoon at 1:30 pm. To let him know of my customer experience or lack there of. More
by bbarker60
Employees Worked With
Thomas Kim, Chris Strobel, Alexis Wagner, Blank Blank, Jordan Aarant, Moshi Asadi
September 29, 2020
Jordan Aarant and all the employees we came into contact with were wonderful! Jordan was very knowledgeable and easy to work with. I felt like we got a great deal and I love my Camry! with were wonderful! Jordan was very knowledgeable and easy to work with. I felt like we got a great deal and I love my Camry! More
by bethallenre
Employees Worked With
Jordan Aarant, Moshi Asadi
September 28, 2020
Rabar provided excellent service and made buying process easier. He was very friendly. Don’t know why this survey mandates using twenty plus words as a minimum easier. He was very friendly. Don’t know why this survey mandates using twenty plus words as a minimum More
by Tim
Employees Worked With
Rabar Ali, Sarah Hager
September 28, 2020
Was more than pleased working with Jordan Carson. Professional, knowledgeable and overall enjoyable time purchasing my new Rav4. Have already expressed these feelings to several friends thinking of a Professional, knowledgeable and overall enjoyable time purchasing my new Rav4. Have already expressed these feelings to several friends thinking of a purchase. More
by coingrump
Employees Worked With
Jordan Carson
September 28, 2020
CUSTOMER SERVICE WAS EXCELLENT! Everyone I crossed paths with was so nice and so helpful. From Nolan who greeted and took care of my kids and I the whole time, Sarina in the parking lot who took a sec to sa with was so nice and so helpful. From Nolan who greeted and took care of my kids and I the whole time, Sarina in the parking lot who took a sec to say hi and convince me that this 4Runner is for me lol, to alexis and Susan who took care of my f150 who I will be missing, Sarah was just great ! She’s so positive and funny and I always enjoy the relatable mom/wife jokes. You are all so great. Thank you for a smooth process. I love my new ride. Oh and I also want to thank I believe Mr. Ali for helping me out at the end there lol More
by Liljoe
Employees Worked With
Susan Sanchez, Rabar Ali, Alexis Wagner, Blank Blank, Sarah Hager, Trisha Glockner, Nolan Wiler
September 27, 2020
Rabar was very professional as well as personable. He was very knowledgeable about the vehicle we were interested in. We would not hesitate to recommend him and your dealership to others..................... very knowledgeable about the vehicle we were interested in. We would not hesitate to recommend him and your dealership to others.................................................................................................... Ellysa also gets the highest marks as she was quick, efficient and friendly. More
by dobrien01
Employees Worked With
Rabar Ali, Ellysa Boligao
September 27, 2020
Rasat was awesome; he helped me every step of the way! Love my new Toyota Truck! I’m looking forward to years of service from Heartland! Thank you!! Love my new Toyota Truck! I’m looking forward to years of service from Heartland! Thank you!! More
by ddmar8088
Employees Worked With
James Alameda, Aaron Smith, Rabar Ali, Kimber Bolin, Jordan Carson, Jordan Aarant, Moshi Asadi
September 27, 2020
Nolan was extremely friendly and helpful during the car purchasing process. He answered all of our questions to the best of his ability. Thanks Nolan! purchasing process. He answered all of our questions to the best of his ability. Thanks Nolan! More
by jerianneevans
Employees Worked With
Nolan Wiler
September 26, 2020
The service and cooperation was excellent. My wife was gravely ill and they worked around all my issues including offering to drive me to the dealership if needed (90 miles round trip). At the dealership gravely ill and they worked around all my issues including offering to drive me to the dealership if needed (90 miles round trip). At the dealership they added an all weather cargo matt at no cost since there was some confusion. On top of there excellent support, they had the best RAV 4 price in the region after negotiating with multiple dealerships and seeing their offers. With Heartland Toyota there was no need to hassle on the price. George Bujacich, Alexa, Robert and team thank you. More
by camposrd
Employees Worked With
George Bujacich, Alexis Wagner, Robert Wiles
September 26, 2020
Pleasant buying experience. I couldn’t ask for a better sales and finance team. The team showed their appreciation for me buying a car from Heartland Toyota. sales and finance team. The team showed their appreciation for me buying a car from Heartland Toyota. More
by ticeca1
Employees Worked With
Ellysa Boligao, Jordan Aarant, Robert Wiles
