Heartland Toyota

My oil changes are every 5k miles. Almost every time the sticker they put on the window for next change says it is due in 3k. Charged me double the price they quoted me over the phone Almost every time the sticker they put on the window for next change says it is due in 3k. Charged me double the price they quoted me over the phone for a repair. New car purchase 'Pulse Plus' package they install whether you want it or not. The flashing red brake light they install is literally illegal in washington state. Apparently they have been doing this for at least a few years. So every car with the stupid flashing brake lights can now be pulled over and ticketed. More

We have used Heartland Toyota for our service needs since 2012 when we purchased our first Toyota. When we recently brought our 2012 Venza in due to a tire pressure monitor alert Bree and Patrick were able 2012 when we purchased our first Toyota. When we recently brought our 2012 Venza in due to a tire pressure monitor alert Bree and Patrick were able to get us a service appointment the next day. The problem was fixed the next day along with a few additional service items and, as always, the jobs were handled quickly and professionally. Patrick is great at keeping us informed of progress and if other problems arise. We continue to rely on the experience and expertise of Patrick and the service technicians because we know service work will be done right. Patrick is truly an excellent representative for Heartland and Toyota. More

Excellent experience. STEVEN got the Honda, Hyundai and Toyota we were interested in. He parked them side by side and explained all features of each. We bought a Toyota RA STEVEN got the Honda, Hyundai and Toyota we were interested in. He parked them side by side and explained all features of each. We bought a Toyota RAV4. I cannot sing his praises enough. STEVEN went way out of his way to help us make a choice easily. I highly recommend anyone looking for a vehicle see STEVEN at HEARTLAND TOYOTA in Bremerton, WA. He really is amazing!! More

The lady that checked me in and the car was very nice and thoughtful She does her job very well thoughtful She does her job very well More

Luiz was fantastic! When working with him, you don't feel the push of a classic sales; instead, Luiz was courteous and sold with his knowledge and passion. The Toyota Ve When working with him, you don't feel the push of a classic sales; instead, Luiz was courteous and sold with his knowledge and passion. The Toyota Venza Limited we'd like is a rare find these days. We were given an ETA of a new vehicle and it arrived ahead of schedule. Justin from Finance dept. made the remaining process very smooth, we ended up leasing the vehicle. All great experience with Heartland Toyota! More

Good customer service in the service department. The maintenance technicians are efficient and thorough and careful with exterior and interior of the cars they service. The maintenance technicians are efficient and thorough and careful with exterior and interior of the cars they service. More

Robar was awesome. Very smart and easy to work with. Finance part was a pain with the high pressure to buy add on”s. Almost walked out. Purchased ppf. The installati Very smart and easy to work with. Finance part was a pain with the high pressure to buy add on”s. Almost walked out. Purchased ppf. The installation was horrible. Bubbles and wrinkles everywhere. Went in for second appointment only to find out the appointment was not made with the installation person. Told to come back next week. Do not buy ppf from dealer! More

Heartland and Austin did a fine job & found some items of which I was unaware that made a huge difference. On the way home a vehicle pulled out right in front of me. I had to almost stand on the brake pedal which I was unaware that made a huge difference. On the way home a vehicle pulled out right in front of me. I had to almost stand on the brake pedal to avoid being hit. Had the brakes not been fixed I might have been seriously injured. So thank you!!! I also enjoyed the spring water & popcorn while I was waiting. More

Michael in service was excellent, so helpful, thorough and kind. He made the service appointment enjoyable and looked after a number of details with my Toyota. Thanks, Michael! and kind. He made the service appointment enjoyable and looked after a number of details with my Toyota. Thanks, Michael! More

My spouse made an appointment to have a recall repair for our 2011 Venza. She carefully explained what needed to be done. When she arrived for her appointment they went to work. After an hour and a half or s our 2011 Venza. She carefully explained what needed to be done. When she arrived for her appointment they went to work. After an hour and a half or so, she was told that the service department couldn't complete the repair because they didn't have one of two required parts (!) and sent her on her way home (about 40 minutes each way). She complained that she had explained what recall service she needed days earlier when making the appointment, and ask why no one checked to see the parts were on hand or needed to be ordered. She was told, "you expect the person answering the phone to do that?" (?!?!) About three years ago I had a similar experience. The Venza needed a new rummer gasket that seals the lift gate. I called Heartland, explaining exactly what I needed. When I arrived for my appointment, I was told that they didn't have the part because it is a relatively rare repair. This is even after I had told them what part I needed replaced days earlier when making my appointment. They sent me to the Part guy to ask him to order the seal. Get this: he told me I had to pay in advance! For a friggin' part that costs under $200! Never again, Heartland. I'll take the ferry over to Edmonds and get the work done there. More