Back

Heartland Toyota

Bremerton, WA

4.7
2,564 Reviews

901 W Hills Blvd

Bremerton, WA

98312

Directions

By Type

Showing 2,564 reviews

December 07, 2023

Amazing. Customer service could not ask for anything better took very good care of me. Very happy very satisfied. Thank you. Rabar Ali More

by Pdlryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy VUP, Susan Sanchez, Rabar Ali, Ellysa Boligao, Barrie Toyooka
Dec 07, 2023 -

Heartland Toyota responded

We're delighted to know that our team at Heartland Toyota provided you with excellent customer service. We appreciate your kind words, and hope you enjoy your new ride!

December 02, 2023

I was given a quote on some work. Had it done elsewhere. Way cheaper ripoff Toyota dealer. Wanted to charge me $1500 had it done for less than $200. Why would they do that? More

by c.greene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service-Chet and Mike
Dec 04, 2023 -

Heartland Toyota responded

I'm sorry to read about your experience with the quote you received. We strive for transparency and fairness in our pricing, so this feedback is disappointing, but we will keep it in mind as we work to make improvements. If there's anything else you'd like to add, please reach out. Thank you, Cody Edwards - General Manager - 360-377-1200

December 01, 2023

All of the staff is very friendly every time we’ve been here, and the facility is always clean. More

by ccope15
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Rabar Ali
Dec 01, 2023 -

Heartland Toyota responded

Thank you for this kind review of Heartland Toyota! We appreciate it!

November 30, 2023

Great service and great advisor from Mr. Wright. All necessary recommendations was well communicated. Thanks Matt More

by Bienjuliano001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt wright
Dec 01, 2023 -

Heartland Toyota responded

We're glad to know that you had a great experience with Mr. Wright at Heartland Toyota! Communication is key, and we appreciate your feedback on our service recommendations. Safe travels ahead!

November 30, 2023

5000 mile service on new car was timely and efficient. Matt paid attention to our concerns and service techs checked everything out. New to the hybrid world and a stop in several days earlier to ask quest More

by devansava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Wright
Dec 01, 2023 -

Heartland Toyota responded

We're glad to know that your 5000-mile service was efficient and timely at Heartland Toyota! It's great to see our team, especially Matt, could address all of your hybrid-related questions. We appreciate the recommendation, thank you for trusting us with your new car's care!

November 19, 2023

They had the car I wanted in trim and color. That’s about it on the positive side. If you live in Seattle and are thinking about buying here, don’t. If you get any work done, it’s four ferry More

by Seattle22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Edwin Hiltabrand
Nov 21, 2023 -

Heartland Toyota responded

We're sorry to read about your experience and we understand the inconvenience you've faced. We aim for a seamless process, so it's disappointing that this wasn't reflected in your interaction with our team. I'd like to discuss further how we can make things right regarding the wrap completion and refund issue. Please reach out at your earliest convenience - Thank you, Cody Edwards - General Manager - 360-377-1200.

November 15, 2023

They will sell you a dash cam that they don’t install correctly for $1000 then they will remove the poorly installed wiring harness on the first of many services appointments so you end up paying $1000 f More

by Sean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Caleb Gardner, Edwin Hiltabrand
Nov 16, 2023 -

Heartland Toyota responded

Sean, I'm sorry to read about your experience with the dash cam installation. This is not reflective of our commitment to quality service and customer satisfaction. We'd like an opportunity to rectify this situation for you - please reach out so we can discuss a suitable resolution together. Thank you, Cody Edwards - General Manager - 360-377-1200.

November 12, 2023

Kept me informed on the status of my service and also Matt was very helpful, professional and courteous. More

by myrna.b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Nov 13, 2023 -

Heartland Toyota responded

We're glad to know that you had a positive experience with Matt here at Heartland Toyota! We always aim for professionalism and courtesy. Thanks for the feedback, we appreciate it!

November 11, 2023

I have been buying thru this dealership for 23 years. RaBar is successful because he has great customer service. More

by marciajwa6140
Recommend Dealer
Yes
Employees Worked With
Rabar Ali
Nov 13, 2023 -

Heartland Toyota responded

We're so glad to know you've been with us for 23 years at Heartland Toyota! Your kind words about RaBar and his customer service are greatly appreciated. Here's to many more years together!

November 09, 2023

You couldn’t ask for a more professional and courteous service person than Chet. He always goes above and beyond for me and my vehicle, making me feel like I’m his only customer. I just love him! More

by Melancholy12755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chet
Nov 10, 2023 -

Heartland Toyota responded

We're so glad to know that Chet has been able to provide you with such exceptional service at Heartland Toyota. Thanks for sharing your experience and kind words.

...
11
...