Heartland Toyota

Michael in service was excellent, so helpful, thorough and kind. He made the service appointment enjoyable and looked after a number of details with my Toyota. Thanks, Michael! and kind. He made the service appointment enjoyable and looked after a number of details with my Toyota. Thanks, Michael! More

My spouse made an appointment to have a recall repair for our 2011 Venza. She carefully explained what needed to be done. When she arrived for her appointment they went to work. After an hour and a half or s our 2011 Venza. She carefully explained what needed to be done. When she arrived for her appointment they went to work. After an hour and a half or so, she was told that the service department couldn't complete the repair because they didn't have one of two required parts (!) and sent her on her way home (about 40 minutes each way). She complained that she had explained what recall service she needed days earlier when making the appointment, and ask why no one checked to see the parts were on hand or needed to be ordered. She was told, "you expect the person answering the phone to do that?" (?!?!) About three years ago I had a similar experience. The Venza needed a new rummer gasket that seals the lift gate. I called Heartland, explaining exactly what I needed. When I arrived for my appointment, I was told that they didn't have the part because it is a relatively rare repair. This is even after I had told them what part I needed replaced days earlier when making my appointment. They sent me to the Part guy to ask him to order the seal. Get this: he told me I had to pay in advance! For a friggin' part that costs under $200! Never again, Heartland. I'll take the ferry over to Edmonds and get the work done there. More

Patrick greeted me upon arrival. He quickly got the process started. He clearly explained what to expect including an estimate of how long it would take. They beat the expectation by He quickly got the process started. He clearly explained what to expect including an estimate of how long it would take. They beat the expectation by the way. I was out and on my way before I expected. More

Rabar Ali we thank you for our new SUV purchase earlier this month! Our family has purchased cars and trucks through Heartland over the past 20 years! Our "go to" is you! Shopping for a car is not always a this month! Our family has purchased cars and trucks through Heartland over the past 20 years! Our "go to" is you! Shopping for a car is not always an easy experience, however Rabar has made it just that. We met him over 20 years ago as he was starting out on the lot, and now one of the top in sales. Why...because he is honest, timely, helps to eliminate the stress and works hard to get everyones needs met! Rabar has done this for each member of my family, 4 cars and 1 truck later. Ellysa who oversees the used cars partnered right along, as a 4 Runner came in that evening and held it until we could get there. Team work made our purchase happen. Thank you both so much for going the extra mile. We have our cars/truck serviced there and for years to come, we will be back! Thank you Heartland! More

Great and timely service. The staff were welcoming and addressed all of my concerns. They treated me in a courteous manner and kept me updated in the status of my car. The staff were welcoming and addressed all of my concerns. They treated me in a courteous manner and kept me updated in the status of my car. More

Bre was knowledgeable and the epitome of customer service. I appreciate your efforts to make my experience efficient and pleasant. service. I appreciate your efforts to make my experience efficient and pleasant. More

Outstanding service from Austin. Went out of his way to make sure the car got the attention it needed and that I was satisfied. Went out of his way to make sure the car got the attention it needed and that I was satisfied. More

Terrible transaction for selling a car to this dealership. They should at the bare minimum tell you when they can pay you, if not on the same day. They try to use intimidating tactics like holdi dealership. They should at the bare minimum tell you when they can pay you, if not on the same day. They try to use intimidating tactics like holding on to your keys and registration, making you sign off on how much you are willing to sell, then telling you that selling on your own is very dangerous and difficult. If I could go back in time, I would take my business elsewhere. Never again, heartless Toyota of Bremerton! More

We have always bought our cars from Heartland and refer others to go to them or any of West Hills Dealers. We have had very good business with them. others to go to them or any of West Hills Dealers. We have had very good business with them. More

Ashlie was super helpful and explained everything the maintenance team had done to my vehicle, and why it needed to be done. They got me in at last minute and I was out in a short amount of time. maintenance team had done to my vehicle, and why it needed to be done. They got me in at last minute and I was out in a short amount of time. More