Heart City Toyota

Break Change Turned Into A Nightmare. Came in for a brake change, ended up leaving with broken parts in my calipers, brought my 2011 tundra back again literally had to force them to fix my Came in for a brake change, ended up leaving with broken parts in my calipers, brought my 2011 tundra back again literally had to force them to fix my truck because they damaged it at first they didn't want to do anything, but they ended up keeping it for 4 days to fix it, when i got my truck back the spare was swapped out with another old tire and rim. Called the general manager to plain what happened only to have him scream at me on the phone. Got the invoice and a brake change turned into $2,500 worth of parts & labor. Very bad service, service technicians aren't experienced at all. I would recommend going to gates toyota or Jordan over this place anyday. s More

Recall work false add ons! I took my 2004 Toyota Tundra to Heart City Toyota in Elkhart Indiana for the air bag recall. They replaced the air bag and performed a "free inspectio I took my 2004 Toyota Tundra to Heart City Toyota in Elkhart Indiana for the air bag recall. They replaced the air bag and performed a "free inspection" of my truck. The service tech said I needed $1700 worth of work performed. My truck had 63000 miles on it at the time. The service tech said both front calipers were seized up and needed replaced right away. I could not have them replaced at the dealership because I did not have time. I did have them change my oil. They charged me for the oil change and added $20 to the bill for brake inspection. I took my truck to my mechanic and told him my calipers and front pads needed replaced. My mechanic checked my front calipers and pads and told me they were fine. He asked why I thought the repair needed to be done and I told him. My mechanic did not charge me for the inspection. Toyota previously had a ball joint recall on my truck when there was only 30000 miles or less. Heart City replaced the defective ball joints and also replaced my tie rods without my permission. This dealership takes advantage of recalls to add on work that does not need to be done. I will not go back! More

dont go to this dealership for service I have a three year old toyota Highlander that I love. I had a 12:00 service appointment to have the airconditioner checked, tires rotated and schedu I have a three year old toyota Highlander that I love. I had a 12:00 service appointment to have the airconditioner checked, tires rotated and scheduled maintenance preformed. When I checked in with the service dept personel, I asked her to let me know what maintenance was recommended so I could review services before they were preformed. After 1 hour and ten minutes I had gotten no update, so I walked back into the service area. I asked the status of my car and was told that they hadn't even looked at it. They said they wanted the same mechanic to work on my car that had looked at it the last timeI was in. This person had "gone to lunch" and, they didn't know when he would be back. They said another technician could rotate the tires. After 30 more minutes, I went looking for the only person that I know at the dealership, Kendall Breg. I told him what was going on and he said he would look into the situation. Kendall is great to work with. Bottom line, I left the dealership after 2 hours and ten minutes. Had my tires rotated. WOW!! I am very frustrated with the lack of professionalism on the part of the service department. The waiting room had several other people that were waiting as long as I was. Kendall was helpful in my situation, but no one seemed to be supervising a service staff that does not care about the customer. More

Great! I am very happy with my new Prius v 4! It is bigger than my previous Prius and much more comfortable, and gas mileage is the same! Love that! I a I am very happy with my new Prius v 4! It is bigger than my previous Prius and much more comfortable, and gas mileage is the same! Love that! I also like the fact that the folks at Heart City are all so accommodating, happy to help, and informative. I learned a lot about the Prius and how I could get what I wanted. Hats off to all of you! It really was a pleasure to do business with all of you! Thanks! More

New RAV4 I love my new RAV4 and Kendall Berg was very helpful! I would be happy to recommend this dealership and especially Kendall to family and friends. I love my new RAV4 and Kendall Berg was very helpful! I would be happy to recommend this dealership and especially Kendall to family and friends. More

Such a pleasure! I walked in to return a lease. It was the easiest transaction ever - especially since we'd never had a lease before. Kendall Berg made the process s I walked in to return a lease. It was the easiest transaction ever - especially since we'd never had a lease before. Kendall Berg made the process simple and quick! He surely knows his stuff. While there, we chatted about some used vehicles I'd seen on the Heart City website and asked to test drive one. I told Kendall the parameters of what I wanted in a vehicle. I'd just about decided to purchase the used vehicle I'd test driven but wanted to see if there was anything else I might want to consider. Kendall had a few ideas. And within minutes, I purchased a brand new Toyota Camry right off the show room floor. I hadn't even thought about buying a new car. This one is a dream. I was fortunate to have Kendall as my salesman. He listened to my preferences and identified the perfect car!!!! More

Waste of time! Definitely not recommending this dealer! Made appointment on website for the leaf spring recall on my Tacoma and never received a confirmation call. Then went online and did the chat and was Made appointment on website for the leaf spring recall on my Tacoma and never received a confirmation call. Then went online and did the chat and was promised a follow up call the next day. Never heard from anyone so called 2 days later and was assured that yes my appointment was good. I had specifically said that I wanted the leaf springs replaced and that I would appreciate a car if it was going to take more than the 2 hours. I pull into the service area saying I had a 10 am appointment for the leaf spring replacement. Told to go to the waiting area and a while later I was told that I had requested an oil change and that they were just inspecting the leaf springs as the parts are back ordered by a couple of weeks!! First off I never ever wanted or requested an oil change and second why wasn't I notified of the back order on the recall??? I traveled an hour from home to spend 45 minutes waiting for nothing!! Minimum 2 weeks on the parts. This is a part that I can look under the truck and see. Not sure if I trust them to actually do the repairs needed so will be checking out other options. Very displeased to say the least to have wasted almost 3 hours for nothing!! More

Great Experience Thanks to Kendall Berg for making our Camry purchase easy and stress free. He was so helpful! We highly recommend this dealership and sales person a Thanks to Kendall Berg for making our Camry purchase easy and stress free. He was so helpful! We highly recommend this dealership and sales person and will definitely consider returning for future purchases. More

Great job! The car is great as is our sales person!!We used a recommend the Heart dealership and our great salesman. We are happy to refer others to Mr. Berg! The car is great as is our sales person!!We used a recommend the Heart dealership and our great salesman. We are happy to refer others to Mr. Berg! More

Very easy to get exactly what I wanted Leasing a vehicle with Kendall Berg was easy and stress free. Very helpful with vehicle information. We will be back to this dealer for another vehi Leasing a vehicle with Kendall Berg was easy and stress free. Very helpful with vehicle information. We will be back to this dealer for another vehicle when our lease is done. More