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Heart City Toyota

Elkhart, IN

4.9
551 Reviews

711 N Nappanee St

Elkhart, IN

46514

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551 Reviews of Heart City Toyota

July 27, 2018

Professional and Affordable Joey was a great help today. He was knowledgeable about the Tacoma we purchased and walked us through every feature, making sure we clearly understood More

by Uriah_Rex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kent Lochmandy, Joey Bailey
July 23, 2018

Prompt Response Kendall was very prompt in addressing my questions and very responsive to my questions. I didn’t think this level of service existed in car sakes any More

by KAPBMW650i
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Berg
July 23, 2018

Great job Joey Bailey did a good job , very responsible and made our visit worthful . Great service and very friendly staff . he helped us in making a right cho More

by kish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Bailey
July 16, 2018

He is really responsible and nice He should be promoted, he is very good. I will recommend him to others!he is very patient and excellent. Very honest person! Good good More

by HanGao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Bailey
July 07, 2018

Awesome job! Joey Bailey did a fantastic job doing his best to work with under the circumstances! 2 weeks later he put us in a car that we love and for a price we More

by Ajnorman574
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold Davis, Joey Bailey
July 06, 2018

JUST A AMAZING RIDE THE TOYOTA HILANDER AND DEALERSHIP HAD THE RIGHT CAR FOR ME. I LOOKED AT THE HONDA PILOT AND THE FORD EDGE. I NEEDED A CAR THAT HAD BENCH SEAT IN TH More

by bonitabiker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Berg, Harold Davis, Teresa Zollinger
June 25, 2018

Great Job Joey did a great job helping me get exactly the truck I wanted with the accessories I needed. No fuss, fast smooth service! Thanks again More

by Kelly46n2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Bailey
June 25, 2018

Thanks Joey! Thanks again Joey I am truly grateful for your time and help with the purchase of our new vehicle. I absolutely love my new Kia and I definitely recom More

by Mimi612rc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold Davis, Joey Bailey
June 17, 2018

My first brand new car purchase Joe and Mike made the purchase of my 1st brand new car, enjoyable and easy!! They both went above and beyond!!! I highly recommend Heart City Toyota!! More

by Highlander
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Bailey, Mike Rains
June 12, 2018

refusal to honor warranty I called and was told on the phone that the part they installed in my vehicle one year ago would be covered under warranty. I bring the car in and aft More

by JCS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hillary Starke
Jun 28, 2018 -

Heart City Toyota responded

JCS, We ate Heart City truely feel horrible about your experience with us. It was not Heart City's decision to "not honor the warranty". The aftermarket part manufacture of the part would not honor the warranty. Heart City did not make the decision. The A/C compressor failure was caused by debris in the system not the part itself. Again we are so sorry for the failure but it was beyond the part replaced a year ago and beyond our control. If yo would want to discuss this more please contact us directily

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