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Heart City Toyota
Elkhart, IN
551 Reviews
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551 Reviews of Heart City Toyota
November 11, 2019
Excellent Dealership and staff! Heart city dealership and their staff will accommodate your needs! Everyone at this dealership are extremely friendly and helpful! All go above and be Heart city dealership and their staff will accommodate your needs! Everyone at this dealership are extremely friendly and helpful! All go above and beyond your needs!! More
by four.kings10
Verified CustomerEmployees Worked With
Eric Timmins, Eric Miller
November 08, 2019
Excellent buying experience! Purchased a 2020 Tundra from Heart City Toyota. Salesman Eric Miller was exceptional!! By far it was the easiest vehicle purchase I have ever made. wi Purchased a 2020 Tundra from Heart City Toyota. Salesman Eric Miller was exceptional!! By far it was the easiest vehicle purchase I have ever made. will definitely purchase vehicles from them again. More
by aabenn5555
Employees Worked With
Eric Miller, Harold Davis
November 08, 2019
Above and beyond I was in a tough situation trying to lease a car. DJ and Joe were so helpful and accomodating throughout the process and went out of their way for me. I was in a tough situation trying to lease a car. DJ and Joe were so helpful and accomodating throughout the process and went out of their way for me. Best service ever! More
by nrivas1
Employees Worked With
Joey Bailey, DJ Baker
November 03, 2019
Like our family This is the 5th Toyota from Heart City Toyota. They are obviously doing something right to continue to receive our business. Our salesman retired and This is the 5th Toyota from Heart City Toyota. They are obviously doing something right to continue to receive our business. Our salesman retired and yet we were still treated like royalty from our new salesman. They don’t make promises they can’t or won’t keep. They are knowledgeable on their vehicles. Service department is the same. We love Heart City! More
by deanandbarb
Employees Worked With
Kendall Berg, Harold Davis, Kent Lochmandy
November 02, 2019
Okay but too many issues, would not buy from them again I absolutely love my new Camry and am very satisfied with it, however the sales experience has not been the best. I have had a lot of trouble with bei I absolutely love my new Camry and am very satisfied with it, however the sales experience has not been the best. I have had a lot of trouble with being told things and then it either being incorrect or just not followed through on. I decided on this dealership because at first the service was awesome but once I decided on buying from them I felt like they did not care as much about giving me the best service possible. I had a lot of trouble with getting things done, most of the time I have to ask at least twice maybe three times before my needs are met. I think maybe the lack of good customer service has to do with how young the salesmen are but either way I think if I am giving someone almost $30,000 they should go above and beyond for their customers. My first problem was with tint that I had wanted, my salesman told me that the windows were already tinted and that they could not tint them anymore because they were at the legal limit but there was absolutely no tint on the windows and if there was it was just a UV protection tint. I had to ask another salesmen to get me the tint because my salesmen basically lied to me. I finally got the tint and I am satisfied with it but now I have other issues with my service. I am now dealing with a problem with my remote start, where at first I was given wrong information about my vehicle being compatible with the Entune 3.0 system and then that not being true. It was disappointing but they tried to make it right by giving me a discount on a remote start which I agreed to, but now that has become a problem. Firstly, setting up the appointment was a hassle but I tried to be patient. My salesmen confirmed with me on two different occasions that I would get two remotes and when I got there he even mentioned that the second remote was in my car. When I got home it wasn't and when I asked about it he had said that they don't give two anymore. He said he did not know that they didn't give two anymore but I felt like that was something he should've confirmed, that is his job. I am pretty irritated with this whole experience and hope that maybe this will help someone who is looking to buy from here. I waited to do this review because I was really hoping that maybe my salesmen would come through for me but I am feeling pretty doubtful about that. Not all was bad though, I got a beautiful car and the people here aren't rude or anything just not good at following through on their commitments/giving accurate information. I am still waiting to hear back about the remote start, so maybe I might make another review based on how well that goes. More
by isguzman
Employees Worked With
Harold Davis, Joey Bailey
October 31, 2019
Great people to work with Everything went exactly as planned when I picked up my car. Financing was easy and the service was great. I highly recommend Eric Miller and the team Everything went exactly as planned when I picked up my car. Financing was easy and the service was great. I highly recommend Eric Miller and the team at Heart City for your next car purchase. More
by kbarnitz
Employees Worked With
Eric Miller, Harold Davis
October 31, 2019
Fast and easy In and out in 2 hours to get a new rav4 with staff helping to find me all rebates available even got called back for another rebate they found In and out in 2 hours to get a new rav4 with staff helping to find me all rebates available even got called back for another rebate they found More
by campanellosusan
Employees Worked With
Eric Miller, Harold Davis
October 28, 2019
DJ made it easy I had been searching for a Rav4 Hybrid for a few weeks and was surprised how little attention I got from other dealers. When I called about a car I fo I had been searching for a Rav4 Hybrid for a few weeks and was surprised how little attention I got from other dealers. When I called about a car I found online at Heart City, DJ Baker answered my call and then proceeded to actually ask me some questions about what I wanted and then proceeded to go out and find me that car. The entire process was quick and easy. It was worth the effort and savings to catch a train from Chicago to South Bend (DJ even picked me up from the train) to pick up the car in Elkhart, Indiana. If you are looking for a Toyota, give DJ a chance to find you what you are looking for. More
by Steve H
Employees Worked With
DJ Baker
October 26, 2019
Great people, great service, great car. The price is reasonable. The interest rate is amazing. Didn’t expect to buy a car, until we got a good to, and we could not pass up on the deal The price is reasonable. The interest rate is amazing. Didn’t expect to buy a car, until we got a good to, and we could not pass up on the deal More
by tarasblystiv
Employees Worked With
Brett Keyser, Joey Bailey
October 26, 2019
Listen, helpful, and not pushy. Eric was helpful getting me the vehicle I wanted and not just sale me one on the lot, plus there no push to buy extras. Eric was helpful getting me the vehicle I wanted and not just sale me one on the lot, plus there no push to buy extras. More
by eric
Employees Worked With
Eric Miller
