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Hayes Jeep
Kalamazoo, MI
88 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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88 Reviews of Hayes Jeep
April 22, 2019
Awesome sales team and staff Hayes Jeep has always treated us like we are the most important customers they’ve had. We feel welcomed and also feel we get a fair deal on our cars. Hayes Jeep has always treated us like we are the most important customers they’ve had. We feel welcomed and also feel we get a fair deal on our cars. More
by Terim8991
Employees Worked With
Kal Kaanan
April 20, 2019
Had my Jeep fixed after hitting a deer Told that it would take 3-4 days to get fixed. It did take 5 days but the lady I talked with was very honest and informed me on day 3 that it was actu Told that it would take 3-4 days to get fixed. It did take 5 days but the lady I talked with was very honest and informed me on day 3 that it was actually going to take 5 days. Overall great customer service and good work. More
by Ken H1969
Employees Worked With
Customer Service
February 22, 2019
Excellent service I called Hayes Jeep Service on a Monday morning to see if I could drop my Grand Cherokee without an appointment for oil change and tire rotation. I w I called Hayes Jeep Service on a Monday morning to see if I could drop my Grand Cherokee without an appointment for oil change and tire rotation. I was told yes, I did not need an appointment. I was greeted b a very friendly service manager that looked up my records and told me he knew what I needed. After a little over a half hour the work was done and since I had paid upfront for routine service there was no charge. More
by Leo68
Employees Worked With
Customer Service
February 20, 2019
Awesome Group of People I am always so impressed with Hayes Jeep. Amy and her group are awesome people who really care about you I would never go anywhere else. I am always so impressed with Hayes Jeep. Amy and her group are awesome people who really care about you I would never go anywhere else. More
by Beth G
Employees Worked With
Customer Service
January 16, 2019
James and service team James and team always goes above and beyond and they always do it with a smile. They are friendly, courtesy and they do not make you feel like you are James and team always goes above and beyond and they always do it with a smile. They are friendly, courtesy and they do not make you feel like you are an interruption to their day. More
by Loving my jeep
Employees Worked With
Customer Service
December 23, 2018
Aim to please They have a hard job, no one takes thier car in for service happy, being without a car is not easy. James and his team do thier best to make you smile They have a hard job, no one takes thier car in for service happy, being without a car is not easy. James and his team do thier best to make you smile. I trust them and will also take my Jeep there;) More
by Pamella
Employees Worked With
James
October 02, 2018
Parts and Service There express services rock very fast and they always have my parts I need in stock. All are Professional and Pleasant they will keep your Vehicle r There express services rock very fast and they always have my parts I need in stock. All are Professional and Pleasant they will keep your Vehicle running right. Thank you so much for the service you give every time. More
by Jim
Employees Worked With
Customer Service
June 26, 2012
I was in the market for a used sports car and this dealership showed up with one in an online ad. My first impression with the individual I spoke with (Mike in Finance) was quite good. Very friendly dealership showed up with one in an online ad. My first impression with the individual I spoke with (Mike in Finance) was quite good. Very friendly and genuinely seemed interested to help. However, we were a bit off on dollars, as I was attempting to keep the payment within a specified amount (with a 30% down payment). He indicated he would contact the bank that gave him an initial approval on the loan and see if he could reduce the interest rate, as well as attempt to take a few dollars off of the selling price to get a deal put together. Last Friday he indicated that he would contact me either Saturday or Monday with an update. Keep in mind, this was the Finance person I was speaking with at this dealership. Saturday rolled around, no call. No problem. Monday rolled around, no call. Tuesday afternoon rolled around, still no call. So, I called the dealer back. "Oh, thanks for lighting a fire under me, I will call the bank now and get back to you in 20 minutes". 20 minutes, no call. No problem. 6 hours, no call. Problem! You would think in today's economy ANY dealership would want to sell a $25,000 used car. Apparently, this dealership has enough sales to not follow-up on any customer, even after the customer is the one calling back in an attempt to put a deal together. I will keep looking and attempt to find this vehicle locally (this dealer, Orrin Hayes, is located over 100 miles away from me in Michigan. However, if we could have put something together over the phone AND if this dealer would have followed up with what he said he was going to do, it would have been a smooth transaction and the dealer would have had a sale). My suggestion is to find another dealer, one who is more customer centric and will say what he plans to do and do what he says. This dealer scores a big zero in that department. More
by copters
Employees Worked With
Mike
