Hawk Volkswagen of Joliet

Simple service Hawk vw makes your service experience seem less and quick...went in for 40 k service car was done in under an hour and cleaned top to bottom. Tony is Hawk vw makes your service experience seem less and quick...went in for 40 k service car was done in under an hour and cleaned top to bottom. Tony is a very good adviser told me what was needed n gave fair estimates. Clean friendly place with great amenities. Love this place! More

Good friendly service Had my Vw worked on, and was happy. Service was friendly and helpful and easy to work with. Information was easy to come by and I was always aware of Had my Vw worked on, and was happy. Service was friendly and helpful and easy to work with. Information was easy to come by and I was always aware of the status of the work. The even had me shuttles to and from home with no problem More

Best dealership ever!! Everyone is great and helpful. If you ever need anything or have any questions everyone is very knowledgeable and helpful. Nice and clean atmosphere Everyone is great and helpful. If you ever need anything or have any questions everyone is very knowledgeable and helpful. Nice and clean atmosphere as well! I always recommend Hawk Auto! More

Quick service Went in for repairs to my door lock. I was pleased with the quick service and courteous service advisor. I would recommend this dealership to friends Went in for repairs to my door lock. I was pleased with the quick service and courteous service advisor. I would recommend this dealership to friends and family. More

Service Brought my VW Tiguan in for service at Hawk VW this week, and Tony was super helpful! He explained everything in detail and made sure that I was compl Brought my VW Tiguan in for service at Hawk VW this week, and Tony was super helpful! He explained everything in detail and made sure that I was completely satisfied with my visit. He was professional and personable, and I appreciated him going above and beyond! More

Unsatisfied customer I paid $150 to get a key fob programmed. When I got home i noticed it did not open my trunk. When I spoke to the manager she said it was probably my I paid $150 to get a key fob programmed. When I got home i noticed it did not open my trunk. When I spoke to the manager she said it was probably my trunk and seemed uninterested. I feel the service man should have made sure the key fob worked before I got my car back. Just pressing a button to make sure the job is done! Now I have been waiting for two weeks for the general manager to get back to me. I don't think he will. More

No One Does It Better From my sales experience with Bassam, to the Service Department, to the porters, to the Finance person, each and every person gets a "gold star" revie From my sales experience with Bassam, to the Service Department, to the porters, to the Finance person, each and every person gets a "gold star" review. Thanks Damien, Neal, Bassam, Brandon, and Tony for being such an awesome VW Team!!! More

Great attitudes and focus on getting it right!! These folks do what it takes to please and satisfy their customers. Professional, efficient, and they care about my time. The management gets it and These folks do what it takes to please and satisfy their customers. Professional, efficient, and they care about my time. The management gets it and the front line staff understand their customers experience and work to make it as good as it can be. I’d always rather be doing something other than taking my vehicle in for service but I never begrudge my time at Hawk and I appreciate that their goal is to get me in and out with everything taken care of the first time! More

Sam went above and beyond to make sure I was satisfied The service agent Sam was detailed in his knowledge. He made sure every one of my questions was fully answered. He even identified a recall for my car The service agent Sam was detailed in his knowledge. He made sure every one of my questions was fully answered. He even identified a recall for my car which I was able to add on to my oil regular change visit. Thanks to his thoughtfulness, he found a loaner car for me while the dealer worked on my vehicle. This helped free up my day while still being able to accomplish my tasks. Thanks Sam for making my Sat extra productive! More

Great Experience Very friendly staff and Alex was extremely helpful in finding a vehicle that suited our needs. I would definitely have no hesitation in recommending V Very friendly staff and Alex was extremely helpful in finding a vehicle that suited our needs. I would definitely have no hesitation in recommending VW to friends and family More