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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,773 Reviews
Call Service Center (630) 384-9905

1,773 Reviews of Hawk Ford of St. Charles - Service Center

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August 17, 2023

The work done on my car was of high quality. The work was done promptly and was returned in very clean condition. Connor Brown did a great job as my service advisor. More

by JSHAW6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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August 16, 2023

Service was great but you need more loaner cars for people who are stranded. Twice the car was kept overnight for work and there wasn’t a loaner available. Living 30 miles away made it very inconvenien More

by JDORSCH49
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Hawk Ford of St. Charles responded

Good Morning, James! Thank you for leaving us a 5-STAR Review! We apologize as the first visit, we did not have a loaner available for you. We do have a limited amount of loaners at this time but we were glad we could help you the follow-up visit! I know Steve is taking care of you but if there is anything else we can do to assist you - please contact me direct! Thank you for being a Hawk Customer! Jessica Vida, Manager Hawk Ford of xx. Charles

August 16, 2023

They took my vehicle in on time and was done when they said. They answered any questions I had and was very pleasant More

by IMSILVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for the review & THANK YOU for being a Hawk Customer, we appreciate your business!

August 16, 2023

Everything was great, however my garnet hook was not repaired. The tech said it was fixed. More

by SWISS_STEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Hawk Ford of St. Charles responded

Hi Steve, I'm sorry that portion of your vehicle is not fixed, can I have you give me a call at 630-584-1800 ext. 830? I'd like to assist you! I look forward to hearing from you. Jessica Vida, Manager Hawk Ford of xx. Charles

August 16, 2023

The service it was awesome astendon. I really recommend it. Thank you so much for all your help. More

by Superman18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marisa Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case, Brett Howard, Steve Donovan, Connor Brown, Lily Bisbikis
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August 15, 2023

Great service, polite, knowledgeable, fast. Let me know of a recall and set up that appointment for me. More

by TESKIDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 14, 2023

Steve was great and very helpful . Super service Awesome people keep up the good work. More

by PETEVANPOOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 13, 2023

Very fast and friendly service. Steve was very knowledgeable and nice to deal with. Awesome! More

by KJWERNER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 12, 2023

Josh was great to work with. Great service and communication. Thanks for all the help More

by MIKEBRUCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 11, 2023

The service was great as usual. Conner thoroughly examined to me all that was going on. Very professional. More

by TERRYMACK063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

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