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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.7
1,847 Reviews
Call Service Center (630) 384-9905

1,847 Reviews of Hawk Ford of St. Charles - Service Center

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October 27, 2023

Many thanks to Steve Staub for getting my car in and fixing it so fast, More

by GOLDENS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2024 -

Hawk Ford of St. Charles responded

We're grateful for your kind words and are thrilled to hear that Steve Staub provided you with prompt and efficient service. Our team is dedicated to ensuring your vehicle is back on the road swiftly. Thank you for choosing Hawk Ford of xx. Charles

October 26, 2023

the dealer made my service issues timely ( i just drove in) . i had a broken fuel cover they covered on my warranty . they changed my air and cabin filters. and then then performed a vehicle inspection . More

by JOHN.BOLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Apr 04, 2024 -

Hawk Ford of St. Charles responded

"We're glad to hear that our team promptly addressed your service needs and took care of your warranty-covered repair efficiently. It's our commitment to ensure your vehicle is in top condition with thorough maintenance. Thank you for choosing Hawk Ford of St. Charles for your automotive needs!

October 24, 2023

Had a wonderful experience in Service for my 2014 Ford Focus oil change. Very courteous! More

by connie.born
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case
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Apr 05, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that you had a wonderful experience with your Ford Focus oil change at Hawk Ford of St. Charles. Providing courteous service is a top priority for us. Thank you for choosing us!

October 24, 2023

Gerry was extremely thorough and made sure I was aware of the issues at hand. More

by RDTPUMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry - Not listed
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Apr 04, 2024 -

Hawk Ford of St. Charles responded

We're pleased to hear that Gerry provided you with thorough service and kept you informed throughout the process. Our team is dedicated to ensuring transparency and keeping our customers well-informed. Thank you for sharing your experience at Hawk Ford of St. Charles!

October 22, 2023

I do not write reviews. It is stupid that you want a minimum amount of words More

by JOHNFARRIS94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case
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Apr 04, 2024 -

Hawk Ford of St. Charles responded

Thank you for taking the time to share your feedback with us, even if it's not your usual practice. We appreciate your 5-star rating and hope to continue exceeding your expectations in the future!

October 21, 2023

Quick and efficient. Knowledgeable and friendly. I really was impressed by the video text review of the car and the view of the air filter to be replaced. Also test autho More

by The Beast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case
Report | Print
October 21, 2023

Labor costs were a surprise. Might not be competitive in the outside market. I could be wrong. More

by PAUL.DISPENSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 20, 2023

Did his best to keep my charges down and to keep wait time down as much as possible More

by LARRYMIC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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October 19, 2023

The work was completed quickly and the vehicle was still clean when i got the vehicle back. More

by JOHN.STAAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Lambert /Collin Banaszak
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October 19, 2023

Exceptional customer service, incredibly friendly, and love the text message updates that clearly keep the customer informed on the work being done, timing, price, etc. Monique was the bomb, as she’s More

by NKNOLLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case
Report | Print
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