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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,772 Reviews
Call Service Center (630) 384-9905

1,772 Reviews of Hawk Ford of St. Charles - Service Center

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October 28, 2023

In and out fast, very transparent. The guy was very friendly and did not look bored or tired. Overall a good experience. More

by MATTHALF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Apr 04, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear you had a swift and transparent experience with us! Our team takes pride in providing friendly service with a smile. Thank you for choosing Hawk Ford of St. Charles, we look forward to serving you again in the future!

October 28, 2023

Josh was courteous knowledgeable and professional. I’ve worked with him several times and each instance has made the service experience of my F150 simple, fast and hassle free. More

by ralmeida99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experiences with Josh at Hawk Ford of St. Charles. Providing courteous, knowledgeable, and hassle-free service is what we strive for with every customer interaction. Thank you for your continued trust in us!

October 28, 2023

Always fantastic service! One of the reasons I go to this dealer than the one by my house More

by PIERCESKNAPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Howard
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Apr 05, 2024 -

Hawk Ford of St. Charles responded

"We're thrilled to hear that you consistently receive fantastic service at Hawk Ford of xx. Charles. Your loyalty is greatly appreciated, and we strive to provide the best experience every time you visit. Thank you for choosing us!

October 27, 2023

Many thanks to Steve Staub for getting my car in and fixing it so fast, More

by GOLDENS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2024 -

Hawk Ford of St. Charles responded

We're grateful for your kind words and are thrilled to hear that Steve Staub provided you with prompt and efficient service. Our team is dedicated to ensuring your vehicle is back on the road swiftly. Thank you for choosing Hawk Ford of xx. Charles

October 27, 2023

The work performed was good. I waited a little longer than I should have. Overall, I was very pleased. More

by JEFF.PILZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Lamber
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Apr 04, 2024 -

Hawk Ford of St. Charles responded

We're pleased to hear that you were satisfied with the quality of the work done. Your feedback on the wait time is valuable, and we'll strive to make your future visits even more efficient. Thank you for choosing Hawk Ford of St. Charles!

October 27, 2023

Quick service was fantastic, everyone was very nice and informative. I even received a video of the inspection. More

by SAH_MORHARDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I am not sure the name of the gentleman at the desks, or the one that worked on my car. Maybe add more pictures to the names above.
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Apr 05, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear that you had a fantastic experience with our quick service and informative staff at Hawk Ford of St. Charles. Providing a thorough inspection, including a video, is part of our commitment to transparency and exceptional service. Thank you for choosing us!

October 26, 2023

the dealer made my service issues timely ( i just drove in) . i had a broken fuel cover they covered on my warranty . they changed my air and cabin filters. and then then performed a vehicle inspection . More

by JOHN.BOLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Apr 04, 2024 -

Hawk Ford of St. Charles responded

"We're glad to hear that our team promptly addressed your service needs and took care of your warranty-covered repair efficiently. It's our commitment to ensure your vehicle is in top condition with thorough maintenance. Thank you for choosing Hawk Ford of St. Charles for your automotive needs!

October 24, 2023

Had a wonderful experience in Service for my 2014 Ford Focus oil change. Very courteous! More

by connie.born
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case
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Apr 05, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that you had a wonderful experience with your Ford Focus oil change at Hawk Ford of St. Charles. Providing courteous service is a top priority for us. Thank you for choosing us!

October 24, 2023

Gerry was extremely thorough and made sure I was aware of the issues at hand. More

by RDTPUMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry - Not listed
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Apr 04, 2024 -

Hawk Ford of St. Charles responded

We're pleased to hear that Gerry provided you with thorough service and kept you informed throughout the process. Our team is dedicated to ensuring transparency and keeping our customers well-informed. Thank you for sharing your experience at Hawk Ford of St. Charles!

October 22, 2023

I do not write reviews. It is stupid that you want a minimum amount of words More

by JOHNFARRIS94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case
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Apr 04, 2024 -

Hawk Ford of St. Charles responded

Thank you for taking the time to share your feedback with us, even if it's not your usual practice. We appreciate your 5-star rating and hope to continue exceeding your expectations in the future!

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