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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.7
1,844 Reviews
Call Service Center (630) 384-9905

1,845 Reviews of Hawk Ford of St. Charles - Service Center

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January 05, 2024

Efficient, not pushy on extras. Work was done in half a day. Friendly attitudes and kind people. More

by davidbabis245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Donovan
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We appreciate your positive feedback and are pleased to hear about your efficient and hassle-free experience with us. Providing a friendly and respectful atmosphere while delivering quality service is a top priority at Hawk Ford of St. Charles. Thank you for choosing us, and we look forward to serving you again in the future!

January 05, 2024

Connor was very helpful. I also appreciated the drop-off and pick-up service they gave me. More

by DEAGENY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that Connor was very helpful during your visit to Hawk Ford of St. Charles. Providing convenient drop-off and pick-up services is our pleasure, and we're glad you appreciated it. Thank you for choosing us, and we look forward to serving you again in the future!

January 05, 2024

My experience at Hawk Ford of St. Charles was positive in every way. I will recommend them to others, More

by EARLENEWILLIS
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Sakumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Roby, Juan Guerrero
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear that your experience at Hawk Ford of St. Charles was positive in every way. Thank you for your recommendation – we truly appreciate your support and look forward to welcoming those you recommend to us with the same exceptional service!

January 04, 2024

Very friendly and honest got the work done in a timely manner. Was nice to get transportation to and from home. More

by LELLBERG020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with our friendly and honest service team. Providing timely and convenient transportation for our customers is just one way we strive to make your experience with Hawk Ford of xx. Charles exceptional. Thank you for choosing us, and we look forward to being of service to you in the future!

January 04, 2024

Jerry and the rest of the staff were friendly, efficient and helpful and the work was done on schedule with no surprises at the cash register. All around, an enjoyable experience. More

by rmeyer8108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Sharif
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that you found our team at Hawk Ford of St. Charles very friendly, honest, and efficient in completing the work in a timely manner. Providing transportation to and from home is just one way we strive to make your experience convenient and enjoyable. Thank you for choosing us, and we look forward to exceeding your expectations in the future!

January 02, 2024

Steve Donovan was absolutely very helpful and everything went just well. Explained everything and the service was great! More

by HRIVER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly, Steve Donovan
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that Steve Donovan provided you with exceptional assistance at Hawk Ford of St. Charles. It's wonderful to know that everything went smoothly and that you found the service to be great. Thank you for your kind words, and we look forward to serving you again in the future!

January 02, 2024

Prompt friendly service, keep me updated through the process. In fact, the car was finished earlier than expected, More

by MTIMES4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Lambert
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear that you experienced prompt and friendly service at Hawk Ford of St. Charles, and that you were kept updated throughout the process. It's fantastic that your car was finished earlier than expected – exceeding your expectations is always our goal. Thank you for choosing us, and we look forward to serving you again in the future!

January 02, 2024

I Really appreciated the pickup and delivery. It was very convenient for me. I'm glad i had this option. More

by ANTHONY.SAGUTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that you appreciated our pickup and delivery service at Hawk Ford of St. Charles. Providing convenience is always a top priority for us, and we're glad this option worked well for you. Thank you for your kind words, and we look forward to exceeding your expectations in the future!

January 01, 2024

Did the work as requested and communicated the status well. Told me the alternatives before starting the work More

by PETESCHMIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear that your experience at Hawk Ford of St. Charles included effective communication and consideration of alternatives before the work began. Providing transparent and informative service is a top priority for us, and we're pleased to know that we met your expectations. Thank you for choosing us, and we look forward to exceeding your expectations in the future!

December 30, 2023

There were terrible on getting back to me on when my car would be ready. The transmission flush which they did on my car was not recommended to be done on a car with over 100,000 miles on it. I found that o More

by JIMPALMER1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry
Report | Print
Jan 03, 2024 -

Hawk Ford of St. Charles responded

Hi Jim, Thank you for taking Molly's phone call yesterday afternoon. We appreciate you taking the time to provide us with your feedback. Molly has your information saved and we are ready whenever you are ready to come in, have your vehicle appraised and test drive from our selection of Ford Bronco's! If there is anything else we can do in the meantime, please do not hesitate to reach out. Molly can be reached at extension 834, and I can be reached at extension 830. Jessica Vida, Manager Hawk Ford of St. Charles

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